Discusión del foro

Avatar de yess22
yess22
Principiante
15-09-2020
Resuelto

¿Por qué no puedo enviar mensajes a uno de mis contactos?

No puedo enviar mensajes a uno de mis contactos, ¿a qué se debe? Es a un solo contacto al que no puedo enviar los mensajes, pero los mensajes de esa persona si me llegan pero yo no le puedo enviar.
móvil
problemas de envio
SMS
  • Avatar de Klezita
    Klezita
    15-09-2020

    Hola Yess,

    Debemos hacer descartes, suponiendo que no es un problema de saldo, lo primero que debes hacer es ir a Configuración > Aplicaciones > (Más opciones) > Reestablecer preferencias de aplicaciones.

     

    De lo contrario lo que debes hacer es comunicarte mediante el inbox del Facebook Claro y solicitar que te transfieran al área tecnológica.

    Coméntanos como te fue.

    Saludos.

     

     

     

     

Avatar de yess22
yess22
Principiante
15-09-2020

es mensaje de texto.

Avatar de Klezita
Klezita
Leyenda
15-09-2020

Hola Yess,

Debemos hacer descartes, suponiendo que no es un problema de saldo, lo primero que debes hacer es ir a Configuración > Aplicaciones > (Más opciones) > Reestablecer preferencias de aplicaciones.

 

De lo contrario lo que debes hacer es comunicarte mediante el inbox del Facebook Claro y solicitar que te transfieran al área tecnológica.

Coméntanos como te fue.

Saludos.

 

 

 

 

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qué no puedo enviar mensajes a uno de mis contactos?","id":"message:53752","revisionNum":2,"repliesCount":3,"author":{"__ref":"User:user:105352"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:SMS"},"conversation":{"__ref":"Conversation:conversation:53752"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:53752"},"body@stripHtml({\"truncateLength\":200})":" No puedo enviar mensajes a uno de mis contactos, ¿a qué se debe? Es a un solo contacto al que no puedo enviar los mensajes, pero los mensajes de esa persona si me llegan pero yo no le puedo enviar. ","body@stringLength":"204","rawBody":"

No puedo enviar mensajes a uno de mis contactos, ¿a qué se debe? Es a un solo contacto al que no puedo enviar los mensajes, pero los mensajes de esa persona si me llegan pero yo no le puedo enviar.

","kudosSumWeight":0,"postTime":"2020-09-14T20:41:20.669-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:móvil","text":"móvil","time":"2017-04-04T10:50:06.401-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:problemas de envio","text":"problemas de envio","time":"2020-09-15T09:55:30.477-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:SMS","text":"SMS","time":"2016-06-22T14:54:08.806-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:53752_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3387},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:53752":{"__typename":"Conversation","id":"conversation:53752","solved":true,"topic":{"__ref":"ForumTopicMessage:message:53752"},"lastPostingActivityTime":"2020-09-15T09:55:30.477-05:00","lastPostTime":"2020-09-14T22:14:06.556-05:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:53752":{"__typename":"ModerationData","id":"moderation_data:53752","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:53752_2":{"__typename":"Revision","id":"revision:53752_2","lastEditTime":"2020-09-15T09:55:30.477-05:00"},"AcceptedSolutionMessage:message:53762":{"__typename":"AcceptedSolutionMessage","id":"message:53762","conversation":{"__ref":"Conversation:conversation:53752"},"author":{"__ref":"User:user:2990"},"revisionNum":3,"uid":53762,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SMS"},"parent":{"__ref":"ForumReplyMessage:message:53755"},"subject":"Re: ¿Por qué no puedo enviar mensajes a uno de mis contactos?","moderationData":{"__ref":"ModerationData:moderation_data:53762"},"body":"

Hola Yess,

Debemos hacer descartes, suponiendo que no es un problema de saldo, lo primero que debes hacer es ir a Configuración > Aplicaciones > (Más opciones) > Reestablecer preferencias de aplicaciones.

\n

 

\n

De lo contrario lo que debes hacer es comunicarte mediante el inbox del Facebook Claro y solicitar que te transfieran al área tecnológica.

Coméntanos como te fue.

Saludos.

\n

 

\n

\n

 

\n

 

\n

 

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Hola Yess,

Debemos hacer descartes, suponiendo que no es un problema de saldo, lo primero que debes hacer es ir a Configuración > Aplicaciones > (Más opciones) > Reestablecer preferencias de aplicaciones.

\n

 

\n

De lo contrario lo que debes hacer es comunicarte mediante el inbox del Facebook Claro y solicitar que te transfieran al área tecnológica.

Coméntanos como te fue.

Saludos.

\n

 

\n

\n

 

\n

 

\n

 

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