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Avatar de gglavida
gglavida
Principiante
23-07-2020
Resuelto

¿Cómo uso el servicio Hot Go?

Me suscribí a Hot Go hace poco pero cuando intento ingresar con mi usuario de Mi Claro (número de DNI) no me deja continuar.

 

Si uso mi correo, me sale un error y se cuelga la web.

 

Ayuda por favor.

hot go
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3 Respuestas

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  • Avatar de ivan1985
    ivan1985
    Leyenda
    23-07-2020

    Hola gglavida,

     

    Tienes que entrar a www.hotgo.tv con tus datos de Mi Claro, ¿lo estás haciendo de esta manera?

     

    En caso sea un sí, en la misma web de Hot Go hay un chat para que te puedan ayudar, de lo contrario lo que vas hacer es comunicarte por el inbox del Facebook de Claro Perú y verifiquen lo que está pasando con el servicio.

     

    Recuerda que el servicio solo es para clientes residenciales.

     

    Un Saludo!!!

    Si te ayuda la información, no olvides marcar mi respuesta como solución!!!

    • Avatar de gglavida
      gglavida
      Principiante
      23-07-2020

      Hola.

       

      Si cumplo con las consideraciones. De hecho, habia contratado el servicio hace 6 meses y me olvide. En mis recibos me lo han estado cobrando pero no lo he podido usar nunca :( Y por esta coyuntura esta dificil comunicarse con el 123...

      • Avatar de ivan1985
        ivan1985
        Leyenda
        23-07-2020

        Intenta por el Inbox del Facebook que alli te podrán ayudar.

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Me suscribí a Hot Go hace poco pero cuando intento ingresar con mi usuario de Mi Claro (número de DNI) no me deja continuar.

\n

 

\n

Si uso mi correo, me sale un error y se cuelga la web.

\n

 

\n

Ayuda por favor.

","body@stringLength":"245","rawBody":"

Me suscribí a Hot Go hace poco pero cuando intento ingresar con mi usuario de Mi Claro (número de DNI) no me deja continuar.

\n

 

\n

Si uso mi correo, me sale un error y se cuelga la web.

\n

 

\n

Ayuda por favor.

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suscribí a Hot Go hace poco pero cuando intento ingresar con mi usuario de Mi Claro (número de DNI) no me deja continuar. \n   \n Si uso mi correo, me sale un error y se cuelga la web. \n 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Hogar?","id":"message:36534","revisionNum":5,"repliesCount":49,"author":{"__ref":"User:user:84368"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"conversation":{"__ref":"Conversation:conversation:36534"},"moderationData":{"__ref":"ModerationData:moderation_data:36534"},"postTime":"2020-03-16T17:18:52.638-05:00","lastPublishTime":"2022-06-03T13:02:43.743-05:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":147513},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:36534"},"Conversation:conversation:36534":{"__typename":"Conversation","id":"conversation:36534","solved":true,"topic":{"__ref":"ForumTopicMessage:message:36534"},"lastPostingActivityTime":"2024-10-25T14:31:29.734-05:00","lastPostTime":"2024-10-25T14:31:29.734-05:00"},"ModerationData:moderation_data:36534":{"__typename":"ModerationData","id":"moderation_data:36534","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:36534":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:36534","relatedMessage":{"__ref":"ForumTopicMessage:message:36534"}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:76851":{"__typename":"User","id":"user:76851","uid":76851,"login":"ivan1985","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-11-08T16:11:01.798-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS03Njg1MS02MTU5aTEzQjk2MkZBQ0Y1NUI3MjU"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:76851"},"ModerationData:moderation_data:50445":{"__typename":"ModerationData","id":"moderation_data:50445","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:50445":{"__typename":"AcceptedSolutionMessage","uid":50445,"id":"message:50445","revisionNum":3,"author":{"__ref":"User:user:76851"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:servicios-valor-agregado"},"parent":{"__ref":"ForumTopicMessage:message:50435"},"conversation":{"__ref":"Conversation:conversation:50435"},"subject":"Re: ¿Cómo uso el servicio Hot Go?","moderationData":{"__ref":"ModerationData:moderation_data:50445"},"body":"

Hola gglavida,

\n

 

\n

Tienes que entrar a www.hotgo.tv con tus datos de Mi Claro, ¿lo estás haciendo de esta manera?

\n

 

\n

En caso sea un sí, en la misma web de Hot Go hay un chat para que te puedan ayudar, de lo contrario lo que vas hacer es comunicarte por el inbox del Facebook de Claro Perú y verifiquen lo que está pasando con el servicio.

\n

 

\n

Recuerda que el servicio solo es para clientes residenciales.

\n

 

\n

Un Saludo!!!

Si te ayuda la información, no olvides marcar mi respuesta como solución!!!

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Hola.

 

Si cumplo con las consideraciones. De hecho, habia contratado el servicio hace 6 meses y me olvide. En mis recibos me lo han estado cobrando pero no lo he podido usar nunca :( Y por esta coyuntura esta dificil comunicarse con el 123...

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Intenta por el Inbox del Facebook que alli te podrán ayudar.

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