Te recomiendo que vayas a un centro de atención al cliente de claro para que puedan validar que ese número nunca lo tuviste y puedan ayudar solucionado te esa deuda ya que llamando al 123 no te podrán dar ayuda.
En mi recibo me aparece un monto que tengo que pagar, pero el número nunca lo tuve. Cuando llamo no me dan explicación solo me dicen que pague.
","kudosSumWeight":1,"postTime":"2021-08-27T15:32:57.482-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desconocimiento de servicio","text":"desconocimiento de servicio","time":"2021-08-27T17:27:52.454-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:pagos","text":"pagos","time":"2016-06-13T09:33:43.241-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:recibos","text":"recibos","time":"2016-06-22T19:57:48.925-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:69892_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1850},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"En mi recibo me aparece un monto que tengo que pagar, pero el número nunca lo tuve. Cuando llamo no me dan explicación solo me dicen que pague.
"},"Conversation:conversation:69892":{"__typename":"Conversation","id":"conversation:69892","solved":true,"topic":{"__ref":"ForumTopicMessage:message:69892"},"lastPostingActivityTime":"2022-06-17T17:19:19.028-05:00","lastPostTime":"2021-08-27T16:51:49.383-05:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:69892":{"__typename":"ModerationData","id":"moderation_data:69892","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:69892_3":{"__typename":"Revision","id":"revision:69892_3","lastEditTime":"2022-06-17T17:19:19.028-05:00"},"ForumReplyMessage:message:69897":{"__typename":"ForumReplyMessage","id":"message:69897","conversation":{"__ref":"Conversation:conversation:69892"},"author":{"__ref":"User:user:137504"},"revisionNum":2,"uid":69897,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:recibos-ciclo-de-facturacion"},"subject":"Re: ¿Qué debo hacer si tengo una pago pendiente de un número que nunca utilicé?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:69897"},"parent":{"__ref":"ForumTopicMessage:message:69892"},"body":"Te recomiendo que vayas a un centro de atención al cliente de claro para que puedan validar que ese número nunca lo tuviste y puedan ayudar solucionado te esa deuda ya que llamando al 123 no te podrán dar ayuda.
","body@stringLength":"218","rawBody":"Te recomiendo que vayas a un centro de atención al cliente de claro para que puedan validar que ese número nunca lo tuviste y puedan ayudar solucionado te esa deuda ya que llamando al 123 no te podrán dar ayuda.
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\n\n
Te sugiero que entres al siguiente link para verificar las líneas de telefonía móvil que están a tu nombre https://www.claro.com.pe/consulta-de-numero/
\n\n
En el caso verifiques un número que no reconoces registrado con tu Documento de Identidad, debes realizar un desconocimiento de titularidad, en el cual reconoces no haber adquirido la línea y solicitas no mantener la titularidad de la misma. Esta acción permite desvincular los datos personales y toda relación del cliente con la línea en cuestión.
\n\n
Tengo entendido que por seguridad, este procedimiento se realiza presencialmente en cualquier Centros de Atención al Cliente.
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