Discusión del foro

Avatar de Roxs
Roxs
Principiante
27-08-2021
Resuelto

¿Qué debo hacer si tengo una pago pendiente de un número que nunca utilicé?

En mi recibo me aparece un monto que tengo que pagar, pero el número nunca lo tuve. Cuando llamo no me dan explicación solo me dicen que pague.
desconocimiento de servicio
pagos
recibos
Avatar de ArianaCotrina
ArianaCotrina
Leyenda
27-08-2021

Hola!

 

Te sugiero que entres al siguiente link para verificar las líneas de telefonía móvil que están a tu nombre  https://www.claro.com.pe/consulta-de-numero/

 

En el caso verifiques un número que no reconoces registrado con tu Documento de Identidad, debes realizar un desconocimiento de titularidad, en el cual reconoces no haber adquirido la línea y solicitas no mantener la titularidad de la misma. Esta acción permite desvincular los datos personales y toda relación del cliente con la línea en cuestión.

 

Tengo entendido que por seguridad, este procedimiento se realiza presencialmente en cualquier Centros de Atención al Cliente.

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En mi recibo me aparece un monto que tengo que pagar, pero el número nunca lo tuve. Cuando llamo no me dan explicación solo me dicen que pague.

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En mi recibo me aparece un monto que tengo que pagar, pero el número nunca lo tuve. Cuando llamo no me dan explicación solo me dicen que pague.

"},"Conversation:conversation:69892":{"__typename":"Conversation","id":"conversation:69892","solved":true,"topic":{"__ref":"ForumTopicMessage:message:69892"},"lastPostingActivityTime":"2022-06-17T17:19:19.028-05:00","lastPostTime":"2021-08-27T16:51:49.383-05:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:69892":{"__typename":"ModerationData","id":"moderation_data:69892","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:69892_3":{"__typename":"Revision","id":"revision:69892_3","lastEditTime":"2022-06-17T17:19:19.028-05:00"},"AcceptedSolutionMessage:message:69895":{"__typename":"AcceptedSolutionMessage","id":"message:69895","conversation":{"__ref":"Conversation:conversation:69892"},"author":{"__ref":"User:user:136497"},"revisionNum":6,"uid":69895,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:recibos-ciclo-de-facturacion"},"parent":{"__ref":"ForumTopicMessage:message:69892"},"subject":"Re: ¿Qué debo hacer si tengo una pago pendiente de un número que nunca utilicé?","moderationData":{"__ref":"ModerationData:moderation_data:69895"},"body":"

Hola!

\n

 

\n

Te sugiero que entres al siguiente link para verificar las líneas de telefonía móvil que están a tu nombre  https://www.claro.com.pe/consulta-de-numero/

\n

 

\n

En el caso verifiques un número que no reconoces registrado con tu Documento de Identidad, debes realizar un desconocimiento de titularidad, en el cual reconoces no haber adquirido la línea y solicitas no mantener la titularidad de la misma. Esta acción permite desvincular los datos personales y toda relación del cliente con la línea en cuestión.

\n

 

\n

Tengo entendido que por seguridad, este procedimiento se realiza presencialmente en cualquier Centros de Atención al Cliente.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"223","postTime":"2021-08-27T15:40:01.695-05:00","lastPublishTime":"2022-06-17T17:20:42.462-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":1815},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:recibos-ciclo-de-facturacion/message:69892/message:69895","readOnly":false,"editFrozen":false,"body@stringLength":"1174","rawBody":"

Hola!

\n

 

\n

Te sugiero que entres al siguiente link para verificar las líneas de telefonía móvil que están a tu nombre  https://www.claro.com.pe/consulta-de-numero/

\n

 

\n

En el caso verifiques un número que no reconoces registrado con tu Documento de Identidad, debes realizar un desconocimiento de titularidad, en el cual reconoces no haber adquirido la línea y solicitas no mantener la titularidad de la misma. Esta acción permite desvincular los datos personales y toda relación del cliente con la línea en cuestión.

\n

 

\n

Tengo entendido que por seguridad, este procedimiento se realiza presencialmente en cualquier Centros de Atención al Cliente.

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