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RaúlRba
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31-05-2024
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Mala información en venta por renovación de equipo

Compré 2 equipos por la tienda virtual de Claro con recojo en tienda física, un ejecutivo me ofreció el equipo con unos audífonos de regalo, cuando fui a recoger me dijeron de que no había tal promoción y ya había cancelado, llamo al 123 y me dicen que no les corresponde atender el reclamo porque fue en tienda virtual, posterior llamo a la tienda virtual y me dicen que solo ven compras más no reclamos.

¿A dónde puedo presentar mi reclamo?

tienda virtual
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Compré 2 equipos por la tienda virtual de Claro con recojo en tienda física, un ejecutivo me ofreció el equipo con unos audífonos de regalo, cuando fui a recoger me dijeron de que no había tal promoción y ya había cancelado, llamo al 123 y me dicen que no les corresponde atender el reclamo porque fue en tienda virtual, posterior llamo a la tienda virtual y me dicen que solo ven compras más no reclamos.

\n

¿A dónde puedo presentar mi reclamo?

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Compré 2 equipos por la tienda virtual de Claro con recojo en tienda física, un ejecutivo me ofreció el equipo con unos audífonos de regalo, cuando fui a recoger me dijeron de que no había tal promoción y ya había cancelado, llamo al 123 y me dicen que no les corresponde atender el reclamo porque fue en tienda virtual, posterior llamo a la tienda virtual y me dicen que solo ven compras más no reclamos.

\n

¿A dónde puedo presentar mi reclamo?

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Mala información en venta por renovación de equipo","moderationData":{"__ref":"ModerationData:moderation_data:83030"},"body":"

Hola buenas debes de acercarte de manera presencial a un CAC (Centro de atención al cliente) para que atiendan tu reclamo, pero también puedes presentarlo a través del siguiente link:  https://www.claro.com.pe/atencion-de-reclamos/

\n

 

\n

Saludos,

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