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Mayoo
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08-12-2021
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No puedo ingresar a la app Mi Claro y tampoco a ninguna aplicación que requiera datos

No puedo ingresar a la app Mi Claro y tampoco a ninguna aplicación que requiera datos a pesar que estoy en un plan, solo puedo ingresar a Facebook y Whatsapp. Cuando me conecto a wifi recién puedo ingresar a otras aplicaciones.

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    08-12-2021

    Hola,

     

    Te recomiendo revisar el consumo de tus GB desde la app Mi Claro, tal vez ya consumiste la totalidad y por eso no puedes ingresar.

     

    Otro descarte que puedas hacer, es probar tu chip en otro equipo para validar si el problema es el chip que está dañado o el equipo.

     

    De estar todo ok, te recomiendo comunicarte con un asesor a través del ClaroBot.

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No puedo ingresar a la app Mi Claro y tampoco a ninguna aplicación que requiera datos","moderationData":{"__ref":"ModerationData:moderation_data:72585"},"body":"

Hola,

\n

 

\n

Te recomiendo revisar el consumo de tus GB desde la app Mi Claro, tal vez ya consumiste la totalidad y por eso no puedes ingresar.

\n

 

\n

Otro descarte que puedas hacer, es probar tu chip en otro equipo para validar si el problema es el chip que está dañado o el equipo.

\n

 

\n

De estar todo ok, te recomiendo comunicarte con un asesor a través del ClaroBot.

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