Discusión del foro

DZuniga

Principiante

11-06-2020

Resuelto

¿Cómo puedo saber cuándo inició mi contrato?

contrato

fecha de inicio

mi claro

Dieguin
22-05-2020
Hola hermanos,

Respecto al reloj y más aún si es traído del extranjero, es recomendable que sea revisado desde el mismo canal de Apple ya que es un tema independiente de Claro. Los de Claro te pueden ayudar respecto a los planes y más que todo el servicio, pero si es algo que no ha sido adquirido de parte de ellos, no será revisado, por eso siempre es recomendable que sea con el mismo Apple.

Espero que lo hayas podido solucionar,
Dieguin

josepb7261

Profesional

11-06-2020

Hola, DZUNIGA

Entra a la app Mi Claro y en el apartado del Plan podrás ver la fecha de renovación de contrato (un contrato dura por lo general es de 12 a 18 meses) resta los 12 o 18 meses y tienes la fecha de inicio de contrato.

Si no tienes el apartado de Renovación quiere decir que ya tienes más de 12 o 18 meses y puedes disolver tu contrato cuando quieras sin penalidades.

De lo contrario, también puedes hacer la consulta con un asesor a través de ClaroBot.

Slds.

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¿Cómo puedo saber cuándo inició mi contrato?","moderationData":{"__ref":"ModerationData:moderation_data:46675"},"body":"

Hola, DZUNIGA

Si no tienes el apartado de Renovación quiere decir que ya tienes más de 12 o 18 meses y puedes disolver tu contrato cuando quieras sin penalidades.

De lo contrario, también puedes hacer la consulta con un asesor a través de ClaroBot.

Slds.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2020-06-10T23:41:53.554-05:00","lastPublishTime":"2024-01-15T15:53:36.688-05:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/bS00NjY3NS04MzQ2aUQ2ODNFNUY4QTlFOTFDQUY?revision=4\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":25182},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Canales/category:preguntas/community:xnuvx57277board:Mi-Claro/message:46639/message:46675","readOnly":false,"editFrozen":false,"body@stringLength":"2159","rawBody":"

Hola, DZUNIGA

Si no tienes el apartado de Renovación quiere decir que ya tienes más de 12 o 18 meses y puedes disolver tu contrato cuando quieras sin penalidades.

De lo contrario, también puedes hacer la consulta con un asesor a través de ClaroBot.

Slds.

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