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Buenos días, el problema que presenta mi celular es que no ingresa las llamadas pero si puedo llamar y cuando me llaman de otro móvil me indica que el número no existe. Quisiera saber cuál es el problema y que lo solucionen de inmediato ya que las operadoras no responden al llamado.
","body@stringLength":"290","rawBody":"Buenos días, el problema que presenta mi celular es que no ingresa las llamadas pero si puedo llamar y cuando me llaman de otro móvil me indica que el número no existe. Quisiera saber cuál es el problema y que lo solucionen de inmediato ya que las operadoras no responden al llamado.
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consultas"},"localOverride":false},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:100717":{"__typename":"User","id":"user:100717","uid":100717,"login":"jesusd23","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-07-19T14:49:20.508-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:100717"},"ModerationData:moderation_data:56269":{"__typename":"ModerationData","id":"moderation_data:56269","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:170790":{"__typename":"User","id":"user:170790","uid":170790,"login":"Sol27","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-03-22T11:03:03.165-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:170790"},"AcceptedSolutionMessage:message:56269":{"__typename":"AcceptedSolutionMessage","uid":56269,"id":"message:56269","revisionNum":4,"author":{"__ref":"User:user:100717"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:56266"},"conversation":{"__ref":"Conversation:conversation:56266"},"subject":"Re: Sres. de Claro, ¿por qué no puedo recibir llamadas pero si puedo llamar desde mi móvil?","moderationData":{"__ref":"ModerationData:moderation_data:56269"},"body":"Hola @Joss76
\n\n
Fue una falla masiva en su momento, actualmente los servicios ya se encuentran disponibles. Si persisten los problemas puedes comunicarte con el WhatsApp (915 020 030).
\n\n
Un gusto ayudarte.
\n\n
Saludos.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2020-10-21T11:09:14.908-05:00","lastPublishTime":"2025-03-10T12:39:33.776-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":64221},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:56266/message:56269","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjB8aW50LDgyNTcwLDgyNTcw","node":{"__ref":"ForumReplyMessage:message:82570"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"610","rawBody":"Hola @Joss76
\n\n
Fue una falla masiva en su momento, actualmente los servicios ya se encuentran disponibles. Si persisten los problemas puedes comunicarte con el WhatsApp (915 020 030).
\n\n
Un gusto ayudarte.
\n\n
Saludos.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:56269_4"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"223","videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:82570":{"__typename":"ModerationData","id":"moderation_data:82570","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:82570":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:170790"},"id":"message:82570","revisionNum":1,"uid":82570,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"AcceptedSolutionMessage:message:56269"},"conversation":{"__ref":"Conversation:conversation:56266"},"subject":"Re: Sres. de Claro, ¿por qué no puedo recibir llamadas pero si puedo llamar desde mi móvil?","moderationData":{"__ref":"ModerationData:moderation_data:82570"},"body":"No puedo recibir llamadas
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"27","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-03-22T11:03:47.685-05:00","lastPublishTime":"2024-03-22T11:03:47.685-05:00","metrics":{"__typename":"MessageMetrics","views":22114},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:56266/message:82570","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"32","rawBody":"No puedo recibir llamadas
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:82570_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:61034":{"__typename":"User","id":"user:61034","uid":61034,"login":"Dieguin","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-02-06T14:17:47.815-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:61034"},"ModerationData:moderation_data:56268":{"__typename":"ModerationData","id":"moderation_data:56268","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:56268":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:61034"},"id":"message:56268","revisionNum":1,"uid":56268,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:56266"},"conversation":{"__ref":"Conversation:conversation:56266"},"subject":"Re: Sres. de Claro, ¿por qué no puedo recibir llamadas pero si puedo llamar desde mi móvil?","moderationData":{"__ref":"ModerationData:moderation_data:56268"},"body":"Hola hermanito,
\n\n
Me pasó algo similar algún tiempo atrás.
\n\n
Te recomiendo que pruebes tu chip en otro equipo y le pidas a alguien que te llame para que verifiques, podría ser un tema del chip, en mi caso fue eso.
\n\n
Si continúa sin funcionar te recomendaría que escribas al inbox del Facebook de Claro y solicites que te deriven al área tecnológica, ellos se encargan de revisar estos problemas.
\n\n
Dieguin
\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-10-21T10:18:53.536-05:00","lastPublishTime":"2020-10-21T10:18:53.536-05:00","metrics":{"__typename":"MessageMetrics","views":63245},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:56266/message:56268","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"502","rawBody":"
Hola hermanito,
\n\n
Me pasó algo similar algún tiempo atrás.
\n\n
Te recomiendo que pruebes tu chip en otro equipo y le pidas a alguien que te llame para que verifiques, podría ser un tema del chip, en mi caso fue eso.
\n\n
Si continúa sin funcionar te recomendaría que escribas al inbox del Facebook de Claro y solicites que te deriven al área tecnológica, ellos se encargan de revisar estos problemas.
\n\n
Dieguin
\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:56268_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:57152":{"__typename":"User","id":"user:57152","uid":57152,"login":"Stormspirt","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-12-21T14:37:43.113-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS01NzE1Mi05MzM1aTlFOTAyRkY4QUM0OUIzOEE"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:57152"},"ModerationData:moderation_data:56267":{"__typename":"ModerationData","id":"moderation_data:56267","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:56267":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:57152"},"id":"message:56267","revisionNum":2,"uid":56267,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:56266"},"conversation":{"__ref":"Conversation:conversation:56266"},"subject":"Re: Sres. de Claro, ¿por qué no puedo recibir llamadas pero si puedo llamar desde mi móvil?","moderationData":{"__ref":"ModerationData:moderation_data:56267"},"body":"
Hola amigo, en este caso puede ser un problema físico de tu móvil, tal vez la solución sería acercándote a las oficinas de Claro para que revisen tu celular o seguir insistiendo en la llamada.
\n\n
Recuerda que aquí somos clientes de Claro que nos ayudamos con preguntas genéricas, por lo cual no encontrarás alguien directo de Claro para que te solucione el problema.
\n\n
Saludos.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-10-21T10:12:54.336-05:00","lastPublishTime":"2020-10-21T12:52:00.844-05:00","metrics":{"__typename":"MessageMetrics","views":63656},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:56266/message:56267","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"421","rawBody":"Hola amigo, en este caso puede ser un problema físico de tu móvil, tal vez la solución sería acercándote a las oficinas de Claro para que revisen tu celular o seguir insistiendo en la llamada.
\n\n
Recuerda que aquí somos clientes de Claro que nos ayudamos con preguntas genéricas, por lo cual no encontrarás alguien directo de Claro para que te solucione el problema.
\n\n
Saludos.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:56267_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:56266"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:es_ES-components/messages/EscalatedMessageBanner-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/EscalatedMessageBanner-1734021423000","value":{"escalationMessage":"Escalado a Salesforce por {username} el {date}","viewDetails":"Ver detalles","modalTitle":"Detalles del caso","escalatedBy":"Escalado por: ","escalatedOn":"Escalado el: ","caseNumber":"Número de caso: ","status":"Estado: ","lastUpdateDate":"Última actualización: ","automaticEscalation":"escalada automática","anonymous":"Anónimo"},"localOverride":false},"CachedAsset:text:es_ES-components/users/UserLink-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/users/UserLink-1734021423000","value":{"authorName":"Ver perfil: {author}","anonymous":"Anónimo"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/users/UserRank-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/users/UserRank-1734021423000","value":{"rankName":"{rankName}","userRank":"Rango de autor {rankName}"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageTime-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageTime-1734021423000","value":{"postTime":"Publicado: {time}","lastPublishTime":"Última actualización: {time}","conversation.lastPostingActivityTime":"Última actividad de publicación: {time}","conversation.lastPostTime":"Último horario de publicación: {time}","moderationData.rejectTime":"Horario de rechazo: {time}"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageSolvedBadge-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageSolvedBadge-1734021423000","value":{"solved":"Resuelto"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageSubject-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageSubject-1734021423000","value":{"noSubject":"(sin asunto)"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageBody-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageBody-1734021423000","value":{"showMessageBody":"Mostrar más","mentionsErrorTitle":"{mentionsType, select, board {Tablero} user {Usuario} message {Mensaje} other {}} Ya no está disponible","mentionsErrorMessage":"El/la {mentionsType} que estás intentando ver ha sido eliminado/a de la comunidad.","videoProcessing":"El vídeo se está procesando. 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