Discusión del foro

vidal

Principiante

12-09-2023

Resuelto

¿Por qué no puedo recibir llamadas de Bitel?

No puedo recibir llamadas del operador Bitel, es como si estuviera siempre apagado.

recibir llamadas

Charlottzc
30-03-2021
Hola,

Puedes consultar tus Claro puntos desde la app Mi Claro.

Te dejo la ruta: Inicio > Más > Mi Perfil

Otra opción es enviando un SMS con la palabra "SALDO" al 2525 desde tu móvil, en seguida, recibirás un SMS con la cantidad de Claro Puntos acumulados hasta la fecha.

Slds.

1 Respuesta

rcml1980
Leyenda
13-09-2023
Hola vidal

Si has realizado una portabilidad numérica recientemente quizás se deba a qué tu anterior operador no ha entregado tu línea completamente o ha habido algún problema en dicho proceso, por lo que te recomendaría le escribas a un asesor por ClaroBot o llama al 123 desde tu móvil, para que seas derivado al área tecnológica y puedan validar el problema de recibir llamadas de Bitel, y te brinden la solución que necesitas.

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¿Por qué no puedo recibir llamadas de Bitel?","moderationData":{"__ref":"ModerationData:moderation_data:81087"},"body":"

Hola vidal

Si has realizado una portabilidad numérica recientemente quizás se deba a qué tu anterior operador no ha entregado tu línea completamente o ha habido algún problema en dicho proceso, por lo que te recomendaría le escribas a un asesor por ClaroBot o llama al 123 desde tu móvil, para que seas derivado al área tecnológica y puedan validar el problema de recibir llamadas de Bitel, y te brinden la solución que necesitas.

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