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Clau_valverdev
Aficionado
07-04-2022
Resuelto

Renovación de equipo

¿Qué procede en el caso de que una asesora de ventas te ofrece un celular a un precio y cuando viene el motorizado es otro precio?
equipos
móvil
renovación
Avatar de Stormspirt
Stormspirt
Leyenda
07-04-2022

Hola amigo,

 

Probablemente haya sido por un tema de cruce de información. Lo que podrías hacer es hablar con el motorizado indicándole que ese no es el precio que te indicaron para que haga las consultas pertinentes y lo solucionen en el momento.

 

De lo contrario, puedes presentar tu reclamo por Veracidad de la Información: https://www.claro.com.pe/atencion-de-reclamos/ 

 

Saludos.

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¿Qué procede en el caso de que una asesora de ventas te ofrece un celular a un precio y cuando viene el motorizado es otro precio?

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¿Qué procede en el caso de que una asesora de ventas te ofrece un celular a un precio y cuando viene el motorizado es otro precio?

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Hola amigo,

\n

 

\n

Probablemente haya sido por un tema de cruce de información. Lo que podrías hacer es hablar con el motorizado indicándole que ese no es el precio que te indicaron para que haga las consultas pertinentes y lo solucionen en el momento.

\n

 

\n

De lo contrario, puedes presentar tu reclamo por Veracidad de la Información: https://www.claro.com.pe/atencion-de-reclamos/ 

\n

 

\n

Saludos.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2022-04-07T17:54:19.950-05:00","lastPublishTime":"2022-04-08T09:41:56.567-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":714},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:75197/message:75206","readOnly":false,"editFrozen":false,"body@stringLength":"852","rawBody":"

Hola amigo,

\n

 

\n

Probablemente haya sido por un tema de cruce de información. Lo que podrías hacer es hablar con el motorizado indicándole que ese no es el precio que te indicaron para que haga las consultas pertinentes y lo solucionen en el momento.

\n

 

\n

De lo contrario, puedes presentar tu reclamo por Veracidad de la Información: https://www.claro.com.pe/atencion-de-reclamos/ 

\n

 

\n

Saludos.

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