Discusión del foro

Principiante

30-07-2024

Resuelto

Recuperar un número al cual no hice recargas

Deseo recuperar un número al cual no hice recargas algo más de un año y el cual actualmente se indica como número no válido. Cabe resaltar que si no recepciona llamadas y se indica como "El número no es válido", el número aún no se ha reutilizado y no le pertenece a ningún otro usuario.

chip repuesto

3 Respuestas

Zake01
Leyenda
30-07-2024
Hola buenas te cuento, desde el momento en que se desactivo tu línea, tienes hasta 60 días para recuperar tu número, si pasado este tiempo no lo reactivas, el número se pierde automáticamente.

Lo que puedo sugerirte es que adquieras un chip con número nuevo.

Saludos,
Yoverclaro
Profesional
30-07-2024
Política de Desactivación de Claro
Desde el momento en que se desactiva tu línea, tienes hasta 60 días para recuperar tu número. Si no reactivas el número en este período, se pierde automáticamente y puede ser reasignado a otro usuario.
Opciones para Recuperar Tu Número
Verificación del Estado del Número
Contacta a Claro para confirmar el estado del número. Puedes hacerlo mediante:
Llamada Telefónica: Desde otro número Claro al 123 o desde cualquier otro teléfono al +51 1 620 0123.
WhatsApp: Utiliza este enlace para comunicarte con Claro en WhatsApp: Contactar a Claro en WhatsApp.
Chat en Línea: Disponible en el sitio web de Claro.
Recuperación del Número
Si el número aún no ha sido reasignado, Claro puede ofrecerte opciones para recuperarlo:
Confirmación de Identidad: Proporciona tu DNI y responde a preguntas de seguridad.
Pago de Tasa de Recuperación: Claro puede cobrar una tasa por la reactivación del número.
Recarga Inicial: Es posible que necesites hacer una recarga mínima.
Visita a un Centro de Atención
Documentación: Lleva tu documento de identidad y cualquier otra información relevante.
Encuentra un Centro Cercano: Utiliza el sitio web de Claro para localizar el centro de atención más cercano.
Alternativa: Adquirir un Nuevo Número
Si no es posible recuperar el número antiguo, te sugiero adquirir un chip con un número nuevo. Esto te permitirá restablecer el servicio sin más inconvenientes.
jlyuil2020
Profesional
31-07-2024
123

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Deseo recuperar un número al cual no hice recargas algo más de un año y el cual actualmente se indica como número no válido. Cabe resaltar que si no recepciona llamadas y se indica como \"El número no es válido\", el número aún no se ha reutilizado y no le pertenece a ningún otro usuario.

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Deseo recuperar un número al cual no hice recargas algo más de un año y el cual actualmente se indica como número no válido. Cabe resaltar que si no recepciona llamadas y se indica como \"El número no es válido\", el número aún no se ha reutilizado y no le pertenece a ningún otro usuario.

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Cabe resaltar que si no recepciona llamadas y se indica como \"El número 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Recuperar un número al cual no hice recargas","moderationData":{"__ref":"ModerationData:moderation_data:83597"},"body":"

Hola buenas te cuento, desde el momento en que se desactivo tu línea, tienes hasta 60 días para recuperar tu número, si pasado este tiempo no lo reactivas, el número se pierde automáticamente.

Lo que puedo sugerirte es que adquieras un chip con número nuevo.

Saludos,

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Política de Desactivación de Claro

Desde el momento en que se desactiva tu línea, tienes hasta 60 días para recuperar tu número. Si no reactivas el número en este período, se pierde automáticamente y puede ser reasignado a otro usuario.

Opciones para Recuperar Tu Número

Verificación del Estado del Número
- Contacta a Claro para confirmar el estado del número. Puedes hacerlo mediante:
  - Llamada Telefónica: Desde otro número Claro al 123 o desde cualquier otro teléfono al +51 1 620 0123.
  - WhatsApp: Utiliza este enlace para comunicarte con Claro en WhatsApp: Contactar a Claro en WhatsApp.
  - Chat en Línea: Disponible en el sitio web de Claro.
Recuperación del Número
- Si el número aún no ha sido reasignado, Claro puede ofrecerte opciones para recuperarlo:
  - Confirmación de Identidad: Proporciona tu DNI y responde a preguntas de seguridad.
  - Pago de Tasa de Recuperación: Claro puede cobrar una tasa por la reactivación del número.
  - Recarga Inicial: Es posible que necesites hacer una recarga mínima.
Visita a un Centro de Atención
- Documentación: Lleva tu documento de identidad y cualquier otra información relevante.
- Encuentra un Centro Cercano: Utiliza el sitio web de Claro para localizar el centro de atención más cercano.

Alternativa: Adquirir un Nuevo Número

Si no es posible recuperar el número antiguo, te sugiero adquirir un chip con un número nuevo. Esto te permitirá restablecer el servicio sin más inconvenientes.

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123

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