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Avatar de Juniope
Juniope
Aficionado
18-12-2022
Resuelto

No puedo acceder a la red desde mi Apple Watch

Hola, tengo un problema hace varios días, me comuniqué con Claro y no encuentro solución. Yo tenía activado mi eSIM en mi Apple Watch ultra, pero sucede que cambié de IPhone y al momento de vincularlo nuevamente, procedo a darle "set up celullar plan", ingreso con mi cuenta de Mi Claro y me sale el siguiente mensaje 

 

Gracias!

apple
apple watch
Chip. eSIM

20 Respuestas

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  • Avatar de andresurena
    andresurena
    Aficionado
    23-12-2022

    Tengo el mismo problema desde el 17/12 y vengo insistiendo consitentemente desde entonces pero Claro continua comentando que se trata de un problema mayor que está afectando un grupo de líneas. Trabajando en tecnología yo también, no puedo dejar de pensar que todo se trata de una persona que literalmente tiene que prender y apagar un setting en la configuración para arreglaro…

     

    También he intentado de todo de mi lado (hacer un "Reset" de los Settings de Red en el iPhone; Reiniciar el Apple Watch desde cero; Prender y Apagar ambos equipos…) todo sin éxito. También he probado añadir el plan múltiples veces sin éxito. Sólo queda esperar…

     

    Al menos considerar que las respuestas vía Twitter han sido muy amables y consistentes en decir que el equipo de tecnología –insisto, debe ser un patín– lo está revisando.

     

  • Avatar de jesusd23
    jesusd23
    Leyenda
    19-12-2022

    Hola Juniope 

     

    Lamento el inconveniente que estás presentando, asimismo te recomiendo que te comuniques con el ClaroBot que se encuentra en la parte inferior derecha de la pantalla o llamando al 123 desde un celular Claro para que un asesor te brinden el soporte correspondiente con el inconveniente que presentas.

     

    Espero que te ayuden, saludos. 

    • Avatar de andresurena
      andresurena
      Aficionado
      23-12-2022

      Lamentablmente, esta es una respuesta genérica y realmente pocos en el centro de atención 123 o tienda entienden este plan –muy frustrante. Los únicos que parecen entenderlo son los de Twitter. Por favor, tienen un vacio bastante grande aquí por arreglar. No puede ser tán fácil suscribirse al plan y tan difícil re-suscribirse. Además, el plan no figura en el App MiClaro tampoco.

      • Avatar de Juniope
        Juniope
        Aficionado
        25-12-2022

        Me acerqué al CAC y tampoco tienen una solución. Claro es el único que brinda el servicio pero lo hace muy mal. Es increíble que asistiendo al mismo CAC no puedan resolver el problema en el área Tecnica.

    • Avatar de Jorge_1028
      Jorge_1028
      Principiante
      18-04-2023

      En el 123 lo único que dicen es que elevan tu caso y que hay que esperar,

  • Avatar de said_alfredo
    said_alfredo
    Principiante
    24-03-2023

    Hola,

    Ya tengo varios meses con el servicio de Conexión Smart en mi Apple Watch LTE pero desde ayer u hoy ha dejado de funcionar por completo la red de datos y llamadas desde el Apple Watch y me sale esto (ver imagen)

    Llamé a claro y obviamente dicen que tengo el servicio y tienen hasta 24 horas para ver mi caso y van a llamarme para "resolverlo".

     

    Mientras tanto intenté agregar de nuevo el servicio y lastimosamente NO DEJA o lo rechaza cuando parece que lo está agregando y queda como otra conexión más en la lista que sale "sin usar"

     

    Les está pasando lo mismo?
    En mi caso no he hecho ninguna cambio de equipo, ni de apple watch, ni configuración ni nada.
    Saludos

    • Avatar de Elryck08
      Elryck08
      Principiante
      24-03-2023

      TEngo el mismo problema desde que migré a mi nuevo iphone, todo funciona normalmente, hace una semana aparece el app watch. sin usar claro peru y la centro me dice que dentro 24 hs tratarande darme una solucion.

       

       

       

    • Avatar de cvillaran
      cvillaran
      Principiante
      30-03-2023

      Desde hace semanas que tengo el mismo problema. Nadie en Claro sabe qué sucede. Los visito frecuentemente y llamo Inter diario.

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Hola, tengo un problema hace varios días, me comuniqué con Claro y no encuentro solución. Yo tenía activado mi eSIM en mi Apple Watch ultra, pero sucede que cambié de IPhone y al momento de vincularlo nuevamente, procedo a darle \"set up celullar plan\", ingreso con mi cuenta de Mi Claro y me sale el siguiente mensaje 

\n

\n

 

\n

Gracias!

","body@stringLength":"375","rawBody":"

Hola, tengo un problema hace varios días, me comuniqué con Claro y no encuentro solución. Yo tenía activado mi eSIM en mi Apple Watch ultra, pero sucede que cambié de IPhone y al momento de vincularlo nuevamente, procedo a darle \"set up celullar plan\", ingreso con mi cuenta de Mi Claro y me sale el siguiente mensaje 

\n

\n

 

\n

Gracias!

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Yo tenía activado mi eSIM en mi Apple Watch ultra, pero sucede que cambié de IPhone y al momento de 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No puedo acceder a la red desde mi Apple Watch","moderationData":{"__ref":"ModerationData:moderation_data:78287"},"body":"

Tengo el mismo problema desde el 17/12 y vengo insistiendo consitentemente desde entonces pero Claro continua comentando que se trata de un problema mayor que está afectando un grupo de líneas. Trabajando en tecnología yo también, no puedo dejar de pensar que todo se trata de una persona que literalmente tiene que prender y apagar un setting en la configuración para arreglaro…

 

También he intentado de todo de mi lado (hacer un \"Reset\" de los Settings de Red en el iPhone; Reiniciar el Apple Watch desde cero; Prender y Apagar ambos equipos…) todo sin éxito. También he probado añadir el plan múltiples veces sin éxito. Sólo queda esperar…

 

Al menos considerar que las respuestas vía Twitter han sido muy amables y consistentes en decir que el equipo de tecnología –insisto, debe ser un patín– lo está revisando.

 

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Hola Juniope 

\n

 

\n

Lamento el inconveniente que estás presentando, asimismo te recomiendo que te comuniques con el ClaroBot que se encuentra en la parte inferior derecha de la pantalla o llamando al 123 desde un celular Claro para que un asesor te brinden el soporte correspondiente con el inconveniente que presentas.

\n

 

\n

Espero que te ayuden, saludos. 

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Lamentablmente, esta es una respuesta genérica y realmente pocos en el centro de atención 123 o tienda entienden este plan –muy frustrante. Los únicos que parecen entenderlo son los de Twitter. Por favor, tienen un vacio bastante grande aquí por arreglar. No puede ser tán fácil suscribirse al plan y tan difícil re-suscribirse. Además, el plan no figura en el App MiClaro tampoco.

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Me acerqué al CAC y tampoco tienen una solución. Claro es el único que brinda el servicio pero lo hace muy mal. Es increíble que asistiendo al mismo CAC no puedan resolver el problema en el área Tecnica.

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En el 123 lo único que dicen es que elevan tu caso y que hay que esperar,

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Hola,

Ya tengo varios meses con el servicio de Conexión Smart en mi Apple Watch LTE pero desde ayer u hoy ha dejado de funcionar por completo la red de datos y llamadas desde el Apple Watch y me sale esto (ver imagen)

Llamé a claro y obviamente dicen que tengo el servicio y tienen hasta 24 horas para ver mi caso y van a llamarme para \"resolverlo\".

 

Mientras tanto intenté agregar de nuevo el servicio y lastimosamente NO DEJA o lo rechaza cuando parece que lo está agregando y queda como otra conexión más en la lista que sale \"sin usar\"

 

Les está pasando lo mismo?
En mi caso no he hecho ninguna cambio de equipo, ni de apple watch, ni configuración ni nada.
Saludos

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TEngo el mismo problema desde que migré a mi nuevo iphone, todo funciona normalmente, hace una semana aparece el app watch. sin usar claro peru y la centro me dice que dentro 24 hs tratarande darme una solucion.

 

 

 

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Desde hace semanas que tengo el mismo problema. Nadie en Claro sabe qué sucede. Los visito frecuentemente y llamo Inter diario.

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