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  • Avatar de rcml1980
    rcml1980
    Leyenda
    27-07-2020

    Hola,

     

    Para este caso especial, al ser un chip empresarial, el trámite lo tiene que realizar el gerente o representante legal con vigencia de poder y de manera presencial o coordinarlo con su asesor corporativo.

     

    Si gustas puedes agendar tu cita en este enlace para una atención más rápida: https://www.claro.com.pe/personas/agenda-tu-cita/ 

     

    Saludos.

  • Avatar de John_39
    John_39
    Profesional
    27-07-2020

    ACÉRCATE A LAS OFICINAS DE CLARO  Y RECUPERA TU CHIP PAGANDO UN SOLO

  • Avatar de Klezita
    Klezita
    Leyenda
    27-07-2020

    Hola Romina,

     

    Primero, debes de contactarte con el representante legal o encargado de las líneas móviles de tu empresa, esa persona puede tener un kit de emergencia, osea, unos chip para activar el caso de pérdida o robo. Y si no lo tuviera, esa misma persona desde su correo autorizado solicita la reposición de chip de tu línea, chip que será llevado por delivery a la dirección que se le indique desde el correo autorizado o recogido por la persona señalada, en este caso tu apersonandote a un CAC cercano.

     

    Si la empresa, no tuviera un correo autorizado, debe apersonarse el representante legal o el gerente a Claro personalmente para hacer la reposición de chip.

     

    Recuerda que el número de atención para Claro empresas es el 135 desde una línea Claro empresas y también está disponible el correo atencioncorporativa@claro.com.pe

     

    Saludos.

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Necesito recuperar mi chip de empresa, ¿cómo lo hago?","moderationData":{"__ref":"ModerationData:moderation_data:50725"},"body":"

Hola,

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Para este caso especial, al ser un chip empresarial, el trámite lo tiene que realizar el gerente o representante legal con vigencia de poder y de manera presencial o coordinarlo con su asesor corporativo.

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Si gustas puedes agendar tu cita en este enlace para una atención más rápida: https://www.claro.com.pe/personas/agenda-tu-cita/ 

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\n

Saludos.

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ACÉRCATE A LAS OFICINAS DE CLARO  Y RECUPERA TU CHIP PAGANDO UN SOLO

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"75","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-07-27T01:11:30.489-05:00","lastPublishTime":"2020-07-27T01:11:30.489-05:00","metrics":{"__typename":"MessageMetrics","views":6061},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:50723/message:50729","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2990":{"__typename":"User","id":"user:2990","uid":2990,"login":"Klezita","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-21T09:46:00.704-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0yOTkwLTU4MTBpQ0FBQ0IzMDkxRUExODE3MA"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:2990"},"ModerationData:moderation_data:50731":{"__typename":"ModerationData","id":"moderation_data:50731","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:50731":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2990"},"id":"message:50731","revisionNum":1,"uid":50731,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:50723"},"conversation":{"__ref":"Conversation:conversation:50723"},"subject":"Re: Necesito recuperar mi chip de empresa, ¿cómo lo hago?","moderationData":{"__ref":"ModerationData:moderation_data:50731"},"body":"

Hola Romina,

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Primero, debes de contactarte con el representante legal o encargado de las líneas móviles de tu empresa, esa persona puede tener un kit de emergencia, osea, unos chip para activar el caso de pérdida o robo. Y si no lo tuviera, esa misma persona desde su correo autorizado solicita la reposición de chip de tu línea, chip que será llevado por delivery a la dirección que se le indique desde el correo autorizado o recogido por la persona señalada, en este caso tu apersonandote a un CAC cercano.

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Si la empresa, no tuviera un correo autorizado, debe apersonarse el representante legal o el gerente a Claro personalmente para hacer la reposición de chip.

\n

 

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Recuerda que el número de atención para Claro empresas es el 135 desde una línea Claro empresas y también está disponible el correo atencioncorporativa@claro.com.pe

\n

 

\n

Saludos.

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