Mi recomendación es que verifiques el estado de tu internet, descarga la aplicación Smart Home de Claro y verifica si hay alguna afectación en la zona con tu servicio de internet. Es fácil darse cuenta porque te aparecerá un mensaje que indicará que hay problemas en la zona. Ahora, si todo estuviera ok, reinicia tu internet desde la misma app.
Te dejo la lista de los routers compatibles:
Si aun así no se resuelve, lo mejor será que te comuniques con un asesor a través del ClaroBot.
Si me sucede lo mismo. Esto ocurrio desde que migre de operador movil, sucede que yo era FULL CLARO, luego cuando cambie de operador movil me di cuenta que mis descargar nos progresaban, se cortan a los 200mb aprox. Sucede que claro te bloquea las descargas como castigo. Me comunique con su central de atencion y ellos saben muy bien que es lo que esta pasando porque rapidamente te entienden y se hacen los locos, te envian un tecnico a tu domicilio pero el mismo tecnico te dice que no puede hacer nada porque eso lo hacen desde que dejas de ser FULL CLARO, sistematicamente te bloquean y su solucion para ellos es que te cambies a un mejor plan.... VIVEZAAA!!!
Yo tambien tengo ese mismo problema... ya he llamado reiteradas veces a los tecnicos de claro y siempre dicen lo mismo "Apague su modem, desconectelo de la corriente, espere 10 segundos, vuelva a conectar el modem, encienda y espere"... pero otro tecnico llego mas lejos, me hizo deconectar todos los cables... jajajaja... pero al final nada de nada... ahorita estaba descargando un archivo que pesa 80gb cada 20 gigas se desconecta... ya se va deconectando 2 veces y se va el internet en toda la casa... y asi me cobran como si tuviera el servicio 100% operativo....su publicidad de que "Que no te dejen colgado" creo que es publicidad engañosa...
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Estoy en USA y no puedo usar el Roaming Internacional, ¿cómo me contacto con atención al cliente?","moderationData":{"__ref":"ModerationData:moderation_data:29305"},"body":"
Eniendo el inconveniente por el que estás pasando ya que me ocurrió algo similar.
\n
\n
En este caso, si no puedes comunicarte por llamada, te sugiero escribir por las redes sociales de Claro brindando los siguientes datos:
\n
\n
- Nombres completo
\n
- Número de DNI
\n
- Número de celular en consulta
\n
- Número de contacto del país dónde te encuentreas
\n
- Modelo y marca del equipo
\n
- Información detallada sobre el problema que presentas
\n
\n
Con todos esos datos brindados, podrán gestionar un reporte del inconveniente que presentas para que te puedan ayudar. Te recomiendo mucho usar los medos virtuales, ya es una vía muy buena con una gran atención.
Eniendo el inconveniente por el que estás pasando ya que me ocurrió algo similar.
\n
\n
En este caso, si no puedes comunicarte por llamada, te sugiero escribir por las redes sociales de Claro brindando los siguientes datos:
\n
\n
- Nombres completo
\n
- Número de DNI
\n
- Número de celular en consulta
\n
- Número de contacto del país dónde te encuentreas
\n
- Modelo y marca del equipo
\n
- Información detallada sobre el problema que presentas
\n
\n
Con todos esos datos brindados, podrán gestionar un reporte del inconveniente que presentas para que te puedan ayudar. Te recomiendo mucho usar los medos virtuales, ya es una vía muy buena con una gran atención.
\n
\n
Redes Sociales:
\n
- Facebook: Claro Perú
\n
- Twitter: @ Claro Peru
\n
\n
¡Me cuentas qué tal te fue! :robothappy:
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:29305_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:75178":{"__typename":"User","id":"user:75178","uid":75178,"login":"Quintana24","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-03T09:30:37.847-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS03NTE3OC04ODMxaTYzNjNCQzI4RjU4MzBDNkI"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:75178"},"ModerationData:moderation_data:29199":{"__typename":"ModerationData","id":"moderation_data:29199","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:29199":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:75178"},"id":"message:29199","revisionNum":2,"uid":29199,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:29183"},"conversation":{"__ref":"Conversation:conversation:29183"},"subject":"Re: Estoy en USA y no puedo usar el Roaming Internacional, ¿cómo me contacto con atención al cliente?","moderationData":{"__ref":"ModerationData:moderation_data:29199"},"body":"
Susana,
\n
\n
Te recomiendo llamar al servicio de Roaming Internacional, la llamada es gratuita y solo debes de marcar el siguiente número: (+51) 997-990- 123, ellos te podrán ayudar no te preocupes.
\n
\n
No olvides regalarme un like si te ayudo la información.
Te recomiendo llamar al servicio de Roaming Internacional, la llamada es gratuita y solo debes de marcar el siguiente número: (+51) 997-990- 123, ellos te podrán ayudar no te preocupes.
\n
\n
No olvides regalarme un like si te ayudo la información.
\n
\n
¡Buen día!
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:29199_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:31":{"__typename":"Rank","id":"rank:31","position":5,"name":"Profesional","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:76316":{"__typename":"User","id":"user:76316","uid":76316,"login":"CeZu85","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-28T15:08:19.138-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:76316"},"ModerationData:moderation_data:29187":{"__typename":"ModerationData","id":"moderation_data:29187","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:29187":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:76316"},"id":"message:29187","revisionNum":3,"uid":29187,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:29183"},"conversation":{"__ref":"Conversation:conversation:29183"},"subject":"Re: Estoy en USA y no puedo usar el Roaming Internacional, ¿cómo me contacto con atención al cliente?","moderationData":{"__ref":"ModerationData:moderation_data:29187"},"body":"
¡Qué tal!
\n
\n
Te cuento que te puedes comunicar al siguiente número:
\n
\n
\n
Cliente no corporativos: (+51) 997-990- 123.
\n
\n
\n
Como recordatorio, no olvides que si cuentas con el plan MAX 189.00 ilimitado, este te brinda la Cobertura Internacional para USA y si tienes un plan menor, no estaría incluyendo este país. Tienes la opción de acivar el Roaming Internacional; sin embargo, te costaria mucho.
Te cuento que te puedes comunicar al siguiente número:
\n
\n
\n
Cliente no corporativos: (+51) 997-990- 123.
\n
\n
\n
Como recordatorio, no olvides que si cuentas con el plan MAX 189.00 ilimitado, este te brinda la Cobertura Internacional para USA y si tienes un plan menor, no estaría incluyendo este país. Tienes la opción de acivar el Roaming Internacional; sin embargo, te costaria mucho.
\n
\n
Espero que mi respuesta te pueda ayudar.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:29187_3"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:57152":{"__typename":"User","id":"user:57152","uid":57152,"login":"Stormspirt","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-12-21T14:37:43.113-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS01NzE1Mi05MzM1aTlFOTAyRkY4QUM0OUIzOEE"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:57152"},"ModerationData:moderation_data:29185":{"__typename":"ModerationData","id":"moderation_data:29185","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:132352":{"__typename":"User","id":"user:132352","uid":132352,"login":"N23","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-05-04T15:04:06.279-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:132352"},"AcceptedSolutionMessage:message:29185":{"__typename":"AcceptedSolutionMessage","uid":29185,"id":"message:29185","revisionNum":6,"author":{"__ref":"User:user:57152"},"readOnly":false,"repliesCount":4,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:29183"},"conversation":{"__ref":"Conversation:conversation:29183"},"subject":"Re: Estoy en USA y no puedo usar el Roaming Internacional, ¿cómo me contacto con atención al cliente?","moderationData":{"__ref":"ModerationData:moderation_data:29185"},"body":"
Recuerda que las llamadas desde el extranjero al Centro de Atención al Cliente las puedes realizar:
\n
\n
- Desde tu celular Claro llamando al (+51) 997-990- 123 (Clientes No Corporativos)
\n
- Desde tu celular Claro llamando al (+51) 997-990-135 (Clientes Corporativos)
\n
\n
Llamando a uno de esos números podrán verificar tu servicio para que lo utilices sin ningún problema
\n
\n
Ten en cuenta que los SMS recibidos en roaming son gratis.
\n
\n
No olvides de marcar mi respuesta como solución aceptada si te sirvió ¡Saludos! :robothappy:
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:29185_6"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:66301":{"__typename":"ModerationData","id":"moderation_data:66301","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:66301":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:132352"},"id":"message:66301","revisionNum":1,"uid":66301,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"AcceptedSolutionMessage:message:29185"},"conversation":{"__ref":"Conversation:conversation:29183"},"subject":"Re: Estoy en USA y no puedo usar el Roaming Internacional, ¿cómo me contacto con atención al cliente?","moderationData":{"__ref":"ModerationData:moderation_data:66301"},"body":"
buenas tardes quisiera activar mi roaming a Estados Unidos , ya que me encuentro aquí . Espero su respuesta lo más pronto posible porfavor o que me llamen , no puedo llamarlos porque no tengo nada de datos
buenas tardes quisiera activar mi roaming a Estados Unidos , ya que me encuentro aquí . Espero su respuesta lo más pronto posible porfavor o que me llamen , no puedo llamarlos porque no tengo nada de datos
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:66301_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:112297":{"__typename":"User","id":"user:112297","uid":112297,"login":"Gatubela2703","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-11-17T08:54:21.181-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:112297"},"ModerationData:moderation_data:58974":{"__typename":"ModerationData","id":"moderation_data:58974","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:58974":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:112297"},"id":"message:58974","revisionNum":1,"uid":58974,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"AcceptedSolutionMessage:message:29185"},"conversation":{"__ref":"Conversation:conversation:29183"},"subject":"Re: Estoy en USA y no puedo usar el Roaming Internacional, ¿cómo me contacto con atención al cliente?","moderationData":{"__ref":"ModerationData:moderation_data:58974"},"body":"
No me permite llamar a esos números y estoy en USA otra solución por favor
No me permite llamar a esos números y estoy en USA otra solución por favor
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Y si tienes un plan menor y compras un roaming por solo 4 días...pq demora tanto el recibo de ese roaming, hace mas de un.mes solicité y el recibo nada que llega?
Y si tienes un plan menor y compras un roaming por solo 4 días...pq demora tanto el recibo de ese roaming, hace mas de un.mes solicité y el recibo nada que llega?
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