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Gabrielini40
Aficionado
29-08-2024
Resuelto

El internet esta muy lento, saludos desde Tumbes

Realice portabilidad a Claro pero me estoy decepcionando con el internet si no solucinan migro de nuevo al operador que estaba, realmente es muy lento. 

internet

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  • Avatar de Zake01
    Zake01
    Leyenda
    29-08-2024

    Hola buenas lamento el inconveniente que estás teniendo puede ser que la lentitud de tu internet va a depender de muchos factores, puede ser la carga excesiva de aplicaciones que tienes, la cobertura o el propio móvil que usas.

     

    Si es primera vez que te ocurre, te recomiendo reiniciar el móvil y volver a navegar. Si esto no funciona, puedes reiniciar tu equipo a modo fábrica. De lo contrario, si el problema persiste, lo mejor será que te comuniques con un asesor a través del ClaroBot para que revisen tu línea y verifiquen si hay alguna afectación.

     

    Saludos,

  • Avatar de rcml1980
    rcml1980
    Leyenda
    30-08-2024

    Hola Gabrielini40 

     

    Quizás se trate de un problema de configuración o restauración de los parámetros de navegación en el APN, de ser así muchas veces se suele solucionar rápidamente con una restauración. Verifica si el problema que presentas es en un lugar específico o no.

     

    También puedes enviar gratis un SMS al 777 con la letra A, para que te llegue y aceptes la configuración de manera automática a tu equipo móvil.

     

    Si sigues presentando problemas con tu servicio de navegación de internet, comunicate con un asesor por ClaroBot para que puedan ayudarte a solucionarlo.

     

    Saludos,

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El internet esta muy lento, saludos desde Tumbes","moderationData":{"__ref":"ModerationData:moderation_data:83957"},"body":"

Hola buenas lamento el inconveniente que estás teniendo puede ser que la lentitud de tu internet va a depender de muchos factores, puede ser la carga excesiva de aplicaciones que tienes, la cobertura o el propio móvil que usas.

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\n

Si es primera vez que te ocurre, te recomiendo reiniciar el móvil y volver a navegar. Si esto no funciona, puedes reiniciar tu equipo a modo fábrica. De lo contrario, si el problema persiste, lo mejor será que te comuniques con un asesor a través del ClaroBot para que revisen tu línea y verifiquen si hay alguna afectación.

\n

 

\n

Saludos,

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-29T10:34:17.535-05:00","lastPublishTime":"2024-08-29T14:59:41.184-05:00","metrics":{"__typename":"MessageMetrics","views":266},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:83956/message:83957","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:75624":{"__typename":"User","id":"user:75624","uid":75624,"login":"rcml1980","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-17T10:28:13.622-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:75624"},"ModerationData:moderation_data:83960":{"__typename":"ModerationData","id":"moderation_data:83960","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:83960":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:75624"},"id":"message:83960","revisionNum":2,"uid":83960,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:83956"},"conversation":{"__ref":"Conversation:conversation:83956"},"subject":"Re: El internet esta muy lento, saludos desde Tumbes","moderationData":{"__ref":"ModerationData:moderation_data:83960"},"body":"

Hola Gabrielini40 

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\n

Quizás se trate de un problema de configuración o restauración de los parámetros de navegación en el APN, de ser así muchas veces se suele solucionar rápidamente con una restauración. Verifica si el problema que presentas es en un lugar específico o no.

\n

 

\n

También puedes enviar gratis un SMS al 777 con la letra A, para que te llegue y aceptes la configuración de manera automática a tu equipo móvil.

\n

 

\n

Si sigues presentando problemas con tu servicio de navegación de internet, comunicate con un asesor por ClaroBot para que puedan ayudarte a solucionarlo.

\n

 

\n

Saludos,

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