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Avatar de Pesonman
Pesonman
Principiante
09-08-2018
Resuelto

Beneficio de Facebook Full

Si en la app me indica que poseo facebook full, ¿por qué al momento de utilizar la aplicación de facebook, al ver videos se consumen los datos del plan?

beneficios de mi plan
facebook full
móvil

7 Respuestas

Ordenar por
  • Avatar de JLexandra
    JLexandra
    Principiante
    05-12-2018
    Me sucede lo mismo, me enviaron mensajes para configurar el dispositivo, hasta me hicieron actualizar la aplicación suponiendo que "ese" era el problema pero sigue igual, ya no se que más hacer, mi plan es de 99 soles, se supone que dentro de las redes sociales Facebook es gratuito. Es muy lamentable lo que esta ocurriendo
  • Avatar de ellenarias
    ellenarias
    Leyenda
    10-08-2018

    Hola 

     

    Te comento que el Facebook full te brinda el beneficio de disfrutar de fotos y videos desde los planes, 49.90 hasta el 149.90.

    Los clientes que contraten (nuevo número, portabilidad, migración y renovación) uno de los planes 49.90, 59.90, 69.90, 79.90, 99.90, 119.90 y 149.90 tendrán acceso ilimitado a Facebook FULL siempre que naveguen con un celular compatible a través del APN claro.pe durante 12 meses, contando la activación (Alta) del servicio móvil contratado.

    Al término del periodo de 12 MESES, el beneficio será desactivado. Puedes conocer mayor información ingresando al siguiente link→ https://bit.ly/2qr48fI


    Espero que mi información te sirva

     

    Buen día :smileyhappy: 

     

    • Avatar de Carlos2130
      Carlos2130
      Principiante
      04-12-2018
      Yo tengo plan de 59.90 y Facebook me consumió 9gb de internet y aparte ahora que no tengo datos ni me actualiza los estados
      • Avatar de LJAM
        LJAM
        Principiante
        04-12-2018

        A mi me sucede lo mismo, tengo un plan de 99 y el usar facebook para ver videos a consumido todos los Gb de mi plan.Por más que he llamado e incluso solicitado revisen mi plan. hasta el momento no me dan solución. 

    • Avatar de R1231
      R1231
      Aficionado
      06-07-2020

      Acabo de contrato un nuevo plan de 65 ilimitado. Porque quería tener fb videos gratis.sin consumir megas. Y cuando quiero ver videos si consume de mis datos ?  Se supone que el plan es todo ilimitado.y las redes sociales también. Ahora falta que las llamadas también se consuman mis datos?

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Si en la app me indica que poseo facebook full, ¿por qué al momento de utilizar la aplicación de facebook, al ver videos se consumen los datos del plan?

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Si en la app me indica que poseo facebook full, ¿por qué al momento de utilizar la aplicación de facebook, al ver videos se consumen los datos del plan?

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Beneficio de Facebook Full","moderationData":{"__ref":"ModerationData:moderation_data:17237"},"body":"Me sucede lo mismo, me enviaron mensajes para configurar el dispositivo, hasta me hicieron actualizar la aplicación suponiendo que \"ese\" era el problema pero sigue igual, ya no se que más hacer, mi plan es de 99 soles, se supone que dentro de las redes sociales Facebook es gratuito. Es muy lamentable lo que esta ocurriendo","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2018-12-04T22:03:15.136-05:00","lastPublishTime":"2018-12-04T22:13:43.967-05:00","metrics":{"__typename":"MessageMetrics","views":7604},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:15208/message:17237","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:43022":{"__typename":"User","id":"user:43022","uid":43022,"login":"ellenarias","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-14T11:22:12.338-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:43022"},"ModerationData:moderation_data:15218":{"__typename":"ModerationData","id":"moderation_data:15218","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:54839":{"__typename":"User","id":"user:54839","uid":54839,"login":"Carlos2130","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-11-26T12:14:30.547-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:54839"},"AcceptedSolutionMessage:message:15218":{"__typename":"AcceptedSolutionMessage","uid":15218,"id":"message:15218","revisionNum":2,"author":{"__ref":"User:user:43022"},"readOnly":false,"repliesCount":5,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:15208"},"conversation":{"__ref":"Conversation:conversation:15208"},"subject":"Re: Beneficio de Facebook Full","moderationData":{"__ref":"ModerationData:moderation_data:15218"},"body":"

Hola Pesonman

\n

 

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Te comento que el Facebook full te brinda el beneficio de disfrutar de fotos y videos desde los planes, 49.90 hasta el 149.90.

\n

Los clientes que contraten (nuevo número, portabilidad, migración y renovación) uno de los planes 49.90, 59.90, 69.90, 79.90, 99.90, 119.90 y 149.90 tendrán acceso ilimitado a Facebook FULL siempre que naveguen con un celular compatible a través del APN claro.pe durante 12 meses, contando la activación (Alta) del servicio móvil contratado.

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Al término del periodo de 12 MESES, el beneficio será desactivado. Puedes conocer mayor información ingresando al siguiente link→ https://bit.ly/2qr48fI

\n


\n

Espero que mi información te sirva

\n

 

\n

Buen día :smileyhappy: 

\n

 

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A mi me sucede lo mismo, tengo un plan de 99 y el usar facebook para ver videos a consumido todos los Gb de mi plan.Por más que he llamado e incluso solicitado revisen mi plan. hasta el momento no me dan solución. 

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Acabo de contrato un nuevo plan de 65 ilimitado. Porque quería tener fb videos gratis.sin consumir megas. Y cuando quiero ver videos si consume de mis datos ?  Se supone que el plan es todo ilimitado.y las redes sociales también. Ahora falta que las llamadas también se consuman mis datos?

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