Discusión del foro

Principiante

10-05-2019

Resuelto

Facebook full de claro

Hace poco migré a Claro y en la app Facebook aparece la opción "usar datos para ver videos", por consiguiente me consume mis megas del plan, cosa que si es Facebook full no debería ser.

En la otra operadora simplemente decía: "Facebook es gratis" es un tema mío o a todos les sale igual

facebook full

Otros Servicios Claro

4 Respuestas

amerino
Leyenda
11-05-2019
Hola,

Efectivamente ahora en la app Facebook aparece dichas opciones pero todo depende del tipo de plan como indicaron en la respuesta anterior, para ver el detalle de cada plan da clic aquí.

No te olvides que las promociones que ofrece Claro se renuevan constantemente, revisa siempre sus planes y promociones para que te adaptes a ellos mientras vayan cambiando.

Espero poder haberte ayudado. Saludos.
HAGUZ
Leyenda
11-05-2019
molinaperu2 Por favor para darle una respuesta personalizada indíquenos su plan tarifario por favor.

Le dejo el siguiente enlace con la información de Facebook Gratis con Claro:

http://www.claro.com.pe/personas/movil/beneficios-adicionales/fbgratis/

¡Quedamos a la espera!
- molinaperu2
  Principiante
  11-05-2019
  Hola Haguz, mi plan es de 49.90, mi duda es cuando estoy en Facebook aparece la barra morada que dlce "estás en modo gratuito" y sin embargo no se puede ver ni fotos ni videos, cuando activo modo de datos aparece un mensaje que dice "Usarás tus datos para navegar y ver fotos y videos"...No se supone que es Facebook full gratuito y por lo tanto no debería usar mis datos del plan?... En mi anterior Operador en la barra morada simplemente decia "Facebook es gratis." obviamente tenia un plan con Facebook full y no había las opciones para cambiar modo gratuito ni modo de datos como ocurre con los planes bajos que no te dan Facebook full... Gracias por tu respuesta....
JeReMaths
Leyenda
10-05-2019
Hola molinaperu2,

Si tu plan es Mayor a 49.90 Podras navegar sin consumir tus Datos, los planes Max Internacional 29.90 y Max Internacional 39.90 acceden usando megas.

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Hace poco migré a Claro y en la app Facebook aparece la opción \"usar datos para ver videos\", por consiguiente me consume mis megas del plan, cosa que si es Facebook full no debería ser.

En la otra operadora simplemente decía: \"Facebook es gratis\" es un tema mío o a todos les sale igual

","body@stringLength":"314","rawBody":"

Hace poco migré a Claro y en la app Facebook aparece la opción \"usar datos para ver videos\", por consiguiente me consume mis megas del plan, cosa que si es Facebook full no debería ser.

En la otra operadora simplemente decía: \"Facebook es gratis\" es un tema mío o a todos les sale igual

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Facebook full de claro","moderationData":{"__ref":"ModerationData:moderation_data:20076"},"body":"

Hola,

Efectivamente ahora en la app Facebook aparece dichas opciones pero todo depende del tipo de plan como indicaron en la respuesta anterior, para ver el detalle de cada plan da clic aquí.

No te olvides que las promociones que ofrece Claro se renuevan constantemente, revisa siempre sus planes y promociones para que te adaptes a ellos mientras vayan cambiando.

Espero poder haberte ayudado. Saludos.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"repliesCount":0,"postTime":"2019-05-10T19:42:14.739-05:00","lastPublishTime":"2022-08-12T15:19:19.871-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":5325},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:aplicaciones-claro/message:20068/message:20076","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:1329":{"__typename":"User","id":"user:1329","uid":1329,"login":"HAGUZ","biography":"Soy un ciudadano Limeño, todos tenemos derechos, deberes y obligaciones. http://bit.ly/2HeDJbp","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-07T18:52:11.588-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xMzI5LTQxOTBpMTQ2RTREM0EzNUQ2MjE1Qg"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:1329"},"ModerationData:moderation_data:20097":{"__typename":"ModerationData","id":"moderation_data:20097","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:20097":{"__typename":"ForumReplyMessage","uid":20097,"id":"message:20097","revisionNum":1,"author":{"__ref":"User:user:1329"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:aplicaciones-claro"},"parent":{"__ref":"ForumTopicMessage:message:20068"},"conversation":{"__ref":"Conversation:conversation:20068"},"subject":"Re: Facebook full de claro","moderationData":{"__ref":"ModerationData:moderation_data:20097"},"body":"molinaperu2 Por favor para darle una respuesta personalizada indíquenos su plan tarifario por favor.

Le dejo el siguiente enlace con la información de Facebook Gratis con Claro:

http://www.claro.com.pe/personas/movil/beneficios-adicionales/fbgratis/

¡Quedamos a la espera!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2019-05-11T08:36:09.644-05:00","lastPublishTime":"2019-05-11T08:36:09.644-05:00","metrics":{"__typename":"MessageMetrics","views":5301},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:aplicaciones-claro/message:20068/message:20097","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:20107"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:20107":{"__typename":"ModerationData","id":"moderation_data:20107","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:20107":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:67207"},"id":"message:20107","revisionNum":1,"uid":20107,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:aplicaciones-claro"},"parent":{"__ref":"ForumReplyMessage:message:20097"},"conversation":{"__ref":"Conversation:conversation:20068"},"subject":"Re: Facebook full de claro","moderationData":{"__ref":"ModerationData:moderation_data:20107"},"body":"Hola Haguz, mi plan es de 49.90, mi duda es cuando estoy en Facebook aparece la barra morada que dlce \"estás en modo gratuito\" y sin embargo no se puede ver ni fotos ni videos, cuando activo modo de datos aparece un mensaje que dice \"Usarás tus datos para navegar y ver fotos y videos\"...No se supone que es Facebook full gratuito y por lo tanto no debería usar mis datos del plan?... En mi anterior Operador en la barra morada simplemente decia \"Facebook es gratis.\" obviamente tenia un plan con Facebook full y no había las opciones para cambiar modo gratuito ni modo de datos como ocurre con los planes bajos que no te dan Facebook full... Gracias por tu respuesta....","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-05-11T13:25:06.352-05:00","lastPublishTime":"2019-05-11T13:25:06.352-05:00","metrics":{"__typename":"MessageMetrics","views":5284},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:aplicaciones-claro/message:20068/message:20107","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1733":{"__typename":"User","id":"user:1733","uid":1733,"login":"JeReMaths","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-11T13:44:54.438-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xNzMzLTM3MmkwQzNBQTMwN0VGNDBFNDk0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:1733"},"ModerationData:moderation_data:20070":{"__typename":"ModerationData","id":"moderation_data:20070","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:20070":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1733"},"id":"message:20070","revisionNum":1,"uid":20070,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:aplicaciones-claro"},"parent":{"__ref":"ForumTopicMessage:message:20068"},"conversation":{"__ref":"Conversation:conversation:20068"},"subject":"Re: Facebook full de claro","moderationData":{"__ref":"ModerationData:moderation_data:20070"},"body":"

Hola molinaperu2,

Si tu plan es Mayor a 49.90 Podras navegar sin consumir tus Datos, los planes Max Internacional 29.90 y Max Internacional 39.90 acceden usando megas.

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