He intentado de todas las formas posibles dar de baja mi línea postpago y no tuve éxito, incluso siguiendo las recomendaciones de ustedes. La app me dice que no es posible dar de baja mi línea a través de ese medio, que llame al 123 y el portal me dice lo mismo. Llamo al 123, me dejan en espera y me cortan la línea, hablo con un asesor por el chat y me dicen que vaya a la app o llame al 123, y nada de eso me sirve. Si alguien ha tenido éxito dando de baja su línea, por favor que me ayude!
Hola amigo el proceso para dar de baja es por el canal 123 o presencial, pero te recomiendo que intentes llamando, ya ellos te informaran, algo que debes de tomar en cuenta es que si tienes contrato se te emitirá una penalidad, que es un proporcional de tu equipo, yo te recomiendo cambiarte a un plan menor o puedes ser prepago solo recargar.
Espero haber aclarado tu duda no olvides dar like y aceptar mi respuesta cómo solución.
Gracias amigo, pero lamentablemente eso es solo la teoría de Claro, en la práctica no funciona. Presencial también me dijeron por el 123, el cual, como ya les mencione, no atiende, lo he intentado muuuuchas veces, durante variadas horas del día, durante muchos días. Lamentablemente cuando se trata de contratar un nuevo servicio, Claro corre, pero cuando se trata de una baja de servicios, te bloquean todas las posibilidades. No me queda otra que cambiarlo a prepago para evitar las facturaciones, pero eso no es lo que yo quiero. Elevará una denuncia a Indecopi. Gracias de todas maneras por tu respuesta y buena voluntad! Saludos!
Lo que también podrías intentar es solicitar la portabilidad de tu número a otro operador, pero tendrías que estar al día en Claro y pagar tu factura antes de portar. Al menos ese proceso hasta ahora no me ha fallado y en un promedio de dos días y ya está listo.
Muchas gracias amigo! la verdad es que el servicio no lo utilizo, es por eso que lo deseaba dar de baja. No vivo en Perú, y solo contrato el chip cuando voy para allá para utilizar los GB de internet móvil. Cuando me voy de Perú, pago mi factura y doy de baja el servicio. Desde la próxima vez utilizare otra compañía debido a que Claro fue incapaz de dar de baja mi servicio cuando ya no lo necesite. Saludos!
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Hola Comunidad, ojala me puedan ayudar!
\n
He intentado de todas las formas posibles dar de baja mi línea postpago y no tuve éxito, incluso siguiendo las recomendaciones de ustedes. La app me dice que no es posible dar de baja mi línea a través de ese medio, que llame al 123 y el portal me dice lo mismo. Llamo al 123, me dejan en espera y me cortan la línea, hablo con un asesor por el chat y me dicen que vaya a la app o llame al 123, y nada de eso me sirve. Si alguien ha tenido éxito dando de baja su línea, por favor que me ayude!
\n
Muchas gracias y saludos.
","body@stringLength":"592","rawBody":"
Hola Comunidad, ojala me puedan ayudar!
\n
He intentado de todas las formas posibles dar de baja mi línea postpago y no tuve éxito, incluso siguiendo las recomendaciones de ustedes. La app me dice que no es posible dar de baja mi línea a través de ese medio, que llame al 123 y el portal me dice lo mismo. Llamo al 123, me dejan en espera y me cortan la línea, hablo con un asesor por el chat y me dicen que vaya a la app o llame al 123, y nada de eso me sirve. Si alguien ha tenido éxito dando de baja su línea, por favor que me ayude!
\n
Muchas gracias y saludos.
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La app me dice q...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"ForumReplyMessage:message:74326"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8Mg","node":{"__ref":"AcceptedSolutionMessage:message:74332"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:74325":{"__typename":"Conversation","id":"conversation:74325","solved":true,"topic":{"__ref":"ForumTopicMessage:message:74325"},"lastPostingActivityTime":"2022-07-27T16:27:05.279-05:00","lastPostTime":"2022-02-28T11:47:32.242-05:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:74325":{"__typename":"ModerationData","id":"moderation_data:74325","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:74325_3":{"__typename":"Revision","id":"revision:74325_3","lastEditTime":"2022-07-27T16:27:05.279-05:00"},"CachedAsset:theme:customTheme1-1744272852509":{"__typename":"CachedAsset","id":"theme:customTheme1-1744272852509","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Baja de servicios móviles postpago","moderationData":{"__ref":"ModerationData:moderation_data:74326"},"body":"Hola amigo el proceso para dar de baja es por el canal 123 o presencial, pero te recomiendo que intentes llamando, ya ellos te informaran, algo que debes de tomar en cuenta es que si tienes contrato se te emitirá una penalidad, que es un proporcional de tu equipo, yo te recomiendo cambiarte a un plan menor o puedes ser prepago solo recargar.
Espero haber aclarado tu duda no olvides dar like y aceptar mi respuesta cómo solución.
Feliz lunes comienzo de semana!!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2022-02-28T09:42:31.413-05:00","lastPublishTime":"2022-02-28T09:42:31.413-05:00","metrics":{"__typename":"MessageMetrics","views":1085},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:74325/message:74326","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:74327"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:74327":{"__typename":"ModerationData","id":"moderation_data:74327","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:74327":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:146732"},"id":"message:74327","revisionNum":2,"uid":74327,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:74326"},"conversation":{"__ref":"Conversation:conversation:74325"},"subject":"Re: Baja de servicios móviles postpago","moderationData":{"__ref":"ModerationData:moderation_data:74327"},"body":"
Gracias amigo, pero lamentablemente eso es solo la teoría de Claro, en la práctica no funciona. Presencial también me dijeron por el 123, el cual, como ya les mencione, no atiende, lo he intentado muuuuchas veces, durante variadas horas del día, durante muchos días. Lamentablemente cuando se trata de contratar un nuevo servicio, Claro corre, pero cuando se trata de una baja de servicios, te bloquean todas las posibilidades. No me queda otra que cambiarlo a prepago para evitar las facturaciones, pero eso no es lo que yo quiero. Elevará una denuncia a Indecopi. Gracias de todas maneras por tu respuesta y buena voluntad! Saludos!
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Hola,
\n
\n
Lo que también podrías intentar es solicitar la portabilidad de tu número a otro operador, pero tendrías que estar al día en Claro y pagar tu factura antes de portar. Al menos ese proceso hasta ahora no me ha fallado y en un promedio de dos días y ya está listo.
Pero recuerda que el Reclamo demora muchos días, pero tienes la opción de todos modos.
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Muchas gracias amigo! la verdad es que el servicio no lo utilizo, es por eso que lo deseaba dar de baja. No vivo en Perú, y solo contrato el chip cuando voy para allá para utilizar los GB de internet móvil. Cuando me voy de Perú, pago mi factura y doy de baja el servicio. Desde la próxima vez utilizare otra compañía debido a que Claro fue incapaz de dar de baja mi servicio cuando ya no lo necesite. Saludos!
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