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Avatar de Anedefa
Anedefa
Principiante
23-04-2020
Resuelto

¿Si dejo de pagar mi línea postpago después del corte se genera cobros o ya no?

Hola, consulta si en caso dejara de pagar mi pago y realicen el corte del mismo por incumplimiento, ¿la deuda es solo hasta el día del corte o sigue hasta el término del contrato? Gracias.

baja
contrato
falta de pagos

4 Respuestas

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  • Avatar de Dieguin
    Dieguin
    Leyenda
    23-04-2020

    Hola, hermanit@

     

    Tu factura continuará emitiéndose en cada ciclo de facturación hasta que la línea se desactive cuando transcurra los 60 días. Pasado ese tiempo, pierdes línea sin que la vuelvas a recuperar, es decir que muere en su totalidad hermanit@.

     

    Cuando la línea ya se desactiva, automáticamente tu contrato se disuelve pero se emite la penalidad que tendrías que asumir + la factura que quede pendiente.

     

    Si lo que no puedes es pagar tus recibos, puedes solicitar un financiamiento para no perder la línea.

     

     

     

    Dieguin

    • Avatar de Anedefa
      Anedefa
      Principiante
      23-04-2020

      Otra consulta, si deseo cambiar de de postpago a prepago, como puedo saber la penalidad a pagar, gracias

      • Avatar de Dieguin
        Dieguin
        Leyenda
        25-04-2020

        Hermanit@,

         

        Si haces el cambio a prepago pues también tendrás que asumir la penalidad de tu contrato de equipo ya que estas incumpliendo el tiempo que se estimó. 

         

        Para saber el cambio lo que tienes que hacer es comunicarte por redes sociales de Claro y ellos te ayudarán e indicarán el monto exacto.

         

        Dieguin

  • Avatar de Mykel
    Mykel
    Principiante
    19-07-2022
    Me siento estafado ya que los montos a pagar variaron de lo acordado y quieren que pague el doble, siempre será así?
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dejo de pagar mi línea postpago después del corte se genera cobros o ya no?","id":"message:40344","revisionNum":2,"repliesCount":4,"author":{"__ref":"User:user:87980"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:40344"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:40344"},"body":"

Hola, consulta si en caso dejara de pagar mi pago y realicen el corte del mismo por incumplimiento, ¿la deuda es solo hasta el día del corte o sigue hasta el término del contrato? Gracias.

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Hola, consulta si en caso dejara de pagar mi pago y realicen el corte del mismo por incumplimiento, ¿la deuda es solo hasta el día del corte o sigue hasta el término del contrato? Gracias.

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Hola, hermanit@

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Tu factura continuará emitiéndose en cada ciclo de facturación hasta que la línea se desactive cuando transcurra los 60 días. Pasado ese tiempo, pierdes línea sin que la vuelvas a recuperar, es decir que muere en su totalidad hermanit@.

\n

 

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Cuando la línea ya se desactiva, automáticamente tu contrato se disuelve pero se emite la penalidad que tendrías que asumir + la factura que quede pendiente.

\n

 

\n

Si lo que no puedes es pagar tus recibos, puedes solicitar un financiamiento para no perder la línea.

\n

 

\n

 

\n

 

\n

Dieguin

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2020-04-23T09:28:23.821-05:00","lastPublishTime":"2023-10-09T13:34:23.042-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":9869},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:40344/message:40347","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:40356"}}]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:40356":{"__typename":"ModerationData","id":"moderation_data:40356","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:40356":{"__typename":"ForumReplyMessage","uid":40356,"id":"message:40356","revisionNum":1,"author":{"__ref":"User:user:87980"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"AcceptedSolutionMessage:message:40347"},"conversation":{"__ref":"Conversation:conversation:40344"},"subject":"Re: ¿Si dejo de pagar mi línea postpago después del corte se genera cobros o ya no?","moderationData":{"__ref":"ModerationData:moderation_data:40356"},"body":"

Otra consulta, si deseo cambiar de de postpago a prepago, como puedo saber la penalidad a pagar, gracias

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"106","kudosSumWeight":0,"postTime":"2020-04-23T10:11:42.233-05:00","lastPublishTime":"2020-04-23T10:11:42.233-05:00","metrics":{"__typename":"MessageMetrics","views":9996},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:40344/message:40356","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:40663"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:40663":{"__typename":"ModerationData","id":"moderation_data:40663","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:40663":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:61034"},"id":"message:40663","revisionNum":1,"uid":40663,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:40356"},"conversation":{"__ref":"Conversation:conversation:40344"},"subject":"Re: ¿Si dejo de pagar mi línea postpago después del corte se genera cobros o ya no?","moderationData":{"__ref":"ModerationData:moderation_data:40663"},"body":"

Hermanit@,

\n

 

\n

Si haces el cambio a prepago pues también tendrás que asumir la penalidad de tu contrato de equipo ya que estas incumpliendo el tiempo que se estimó. 

\n

 

\n

Para saber el cambio lo que tienes que hacer es comunicarte por redes sociales de Claro y ellos te ayudarán e indicarán el monto exacto.

\n

 

\n

Dieguin

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