Discusión del foro

ALEJO0396

Principiante

15-01-2024

Resuelto

¿Siendo cliente prepago puedo recuperar mi número ante un posible robo o pérdida del equipo?

Si soy cliente prepago, y por equis motivos me roban el celular o pierdo mi chip, ¿puedo recuperar mi mismo número?

chip repuesto

Isabelmollares
14-02-2020
Llama al 123 y ahí te darán un correo para enviar tu comprobante del pago, lo más probable es que sea un error del sistema, así que tendrán que procesar el pago de forma manual, o también puedes acercarte de manera presencial a una oficina.

1 Respuesta

TIBURONAmala5
Profesional
15-01-2024
Hola Alejo, claro que sí puedes recuperarlo de manera fácil yendo a un Centro de Atención al Cliente cercano, solo pides una reposición de chip y listo.

Saludos.

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Hola Alejo, claro que sí puedes recuperarlo de manera fácil yendo a un Centro de Atención al Cliente cercano, solo pides una reposición de chip y listo.

Saludos.

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