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Avatar de Santialva2
Santialva2
Principiante
07-01-2020
Resuelto

¿Si compro un celular por la tienda virtual de Claro en cuánto tiempo me lo entregan?

Compré un Huawei P30 Lite por la tienda virtual de Claro y me dijeron que llegaría el día de hoy entre las 9am y 2pm. Ya son más de las 2pm y he estado llamando pero no he tenido respuesta, ¿alguien sabe si el equipo llega en el plazo que te indican o siempre demora?, ¿qué puedo hacer?

 

 

 

compra por la tienda claro
móvil
tiempo de entrega

3 Respuestas

Ordenar por
  • Avatar de Engineer_67
    Engineer_67
    Principiante
    07-01-2020

    ¡Hola, Santialva2!

     

    El tiempo de entrega es muy variable, ya que depende de la disponibilidad tanto del cliente como la del repartidor. Si ya se contactaron contigo en el plazo de 72 horas como máximo, es ahí cuando hacen la coordinación. En caso que nadie se haya comunicado contigo para indicarte el plazo, sería bueno que te comuniques por el medio dónde lo solicitaste o te comuniques con un asesor a través de ClaroBot.

     

    En mi opinión es mucho más efectivo y te darán una respuesta sobre el estado de tu solicitud.

     

    ¡Mucha suerte! 

  • Avatar de Trapnes27
    Trapnes27
    Aficionado
    07-01-2020

    Puedes hacer seguimiento de tu equipo llamando al *200 donde te brindarán información detallada de cómo va tu pedido o puedes cambiarlo para que puedas recoger lo en alguna tienda autorizada. 

  • Avatar de EllisDFV04
    EllisDFV04
    Leyenda
    07-01-2020

    Hola Santialva2

    Puede el envío puede tardar hasta 24 horas, si durante ese tiempo no te ha llegado puedes llamar al 123 o *200 para ver el problema del pedido, y poder solucionarlo. 

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compro un celular por la tienda virtual de Claro en cuánto tiempo me lo entregan?","id":"message:33545","revisionNum":3,"repliesCount":3,"author":{"__ref":"User:user:82352"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:33545"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:33545"},"body":"

Compré un Huawei P30 Lite por la tienda virtual de Claro y me dijeron que llegaría el día de hoy entre las 9am y 2pm. Ya son más de las 2pm y he estado llamando pero no he tenido respuesta, ¿alguien sabe si el equipo llega en el plazo que te indican o siempre demora?, ¿qué puedo hacer?

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Compré un Huawei P30 Lite por la tienda virtual de Claro y me dijeron que llegaría el día de hoy entre las 9am y 2pm. Ya son más de las 2pm y he estado llamando pero no he tenido respuesta, ¿alguien sabe si el equipo llega en el plazo que te indican o siempre demora?, ¿qué puedo hacer?

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¿Si compro un celular por la tienda virtual de Claro en cuánto tiempo me lo entregan?","moderationData":{"__ref":"ModerationData:moderation_data:33551"},"body":"

¡Hola, Santialva2!

\n

 

\n

El tiempo de entrega es muy variable, ya que depende de la disponibilidad tanto del cliente como la del repartidor. Si ya se contactaron contigo en el plazo de 72 horas como máximo, es ahí cuando hacen la coordinación. En caso que nadie se haya comunicado contigo para indicarte el plazo, sería bueno que te comuniques por el medio dónde lo solicitaste o te comuniques con un asesor a través de ClaroBot.

\n

 

\n

En mi opinión es mucho más efectivo y te darán una respuesta sobre el estado de tu solicitud.

\n

 

\n

¡Mucha suerte! 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-01-07T15:55:03.598-05:00","lastPublishTime":"2024-01-08T15:07:53.970-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":4366},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:33545/message:33551","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:74126":{"__typename":"User","id":"user:74126","uid":74126,"login":"Trapnes27","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-09-16T14:21:41.288-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:32"},"entityType":"USER","eventPath":"community:xnuvx57277/user:74126"},"ModerationData:moderation_data:33555":{"__typename":"ModerationData","id":"moderation_data:33555","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:33555":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:74126"},"id":"message:33555","revisionNum":3,"uid":33555,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:33545"},"conversation":{"__ref":"Conversation:conversation:33545"},"subject":"Re: ¿Si compro un celular por la tienda virtual de Claro en cuánto tiempo me lo entregan?","moderationData":{"__ref":"ModerationData:moderation_data:33555"},"body":"

Puedes hacer seguimiento de tu equipo llamando al *200 donde te brindarán información detallada de cómo va tu pedido o puedes cambiarlo para que puedas recoger lo en alguna tienda autorizada. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"199","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-01-07T17:07:32.341-05:00","lastPublishTime":"2020-01-13T10:44:42.880-05:00","metrics":{"__typename":"MessageMetrics","views":4353},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:33545/message:33555","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:79645":{"__typename":"User","id":"user:79645","uid":79645,"login":"EllisDFV04","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-12-27T12:26:33.525-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:79645"},"ModerationData:moderation_data:33565":{"__typename":"ModerationData","id":"moderation_data:33565","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:33565":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:79645"},"id":"message:33565","revisionNum":3,"uid":33565,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:33545"},"conversation":{"__ref":"Conversation:conversation:33545"},"subject":"Re: ¿Si compro un celular por la tienda virtual de Claro en cuánto tiempo me lo entregan?","moderationData":{"__ref":"ModerationData:moderation_data:33565"},"body":"

Hola Santialva2

\n

Puede el envío puede tardar hasta 24 horas, si durante ese tiempo no te ha llegado puedes llamar al 123 o *200 para ver el problema del pedido, y poder solucionarlo. 

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