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PortMars
Aficionado
18-11-2016
Resuelto

¿Puedo bajar mi plan mensual si tengo un contrato vigente?

Buenas tardes, tengo un plan 69 y voy 13 meses con el servicio. Quisiera saber si es posible bajar el plan hasta que pueda cumplir los 18 meses del contrato y poder renovar. 

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6 Respuestas

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  • Avatar de Palc96
    Palc96
    Profesional
    22-11-2016

    ¡Hola, PortMars!

     

    Te explico un poco, si tienes un contrato que aún no finaliza, recuerda que al bajar de plan se estaría cobrando un monto proporcional por reintegro de equipo de los meses restantes a culminar tu acuerdo, en cambio si subes de plan no pasa absolutamente nada.

     

    Lo que te puedo sugerir es que esperes a que finalice tu equipo y así, puedas solicitar tu renovación con el equipo que quieres y con el plan que más se adecue a tus necesidades sin tener que hacer ningún pago adicional.

     

    Un dato adicional, es que si durante tu permanecía con la línea has sido puntuall en tus pagos, algunas veces Claro te da la opción de renovar al mes 15 de tu acuerdo sin asumir montos adicional ¡Espero que ese beneficio sea para tI!

     

    ¡Nos vemos!

  • Avatar de JahirPromo
    JahirPromo
    Leyenda
    18-11-2016

    No puedes ya que en tu contrato dice específicamente que son por 18 meses con el plan lo que puedes hacer es esperar un par de meses más e ir a un centro de atención para ver si puedes hacer una renovación anticipada.

     

    Slds.

  • Avatar de EnriqueCh
    EnriqueCh
    Leyenda
    18-11-2016

    Hola,

    Lo que sucede es que si bajas tu monto a pagar se te genera la penalidad inmediatamente, por eso es recomendable esperar hasta culminar tu contrato. :)

     

    Slds;

     

    E. CH.

  • Avatar de Esguz
    Esguz
    Maestro
    22-11-2016

    Hola PortMars, la migración de plan lo puedes realizar llamando al número 123 opción 2 - 9 desde tu móvil o acercándote a un Centro de Atención al Cliente con tu DNI vigente, comentarte que si migras a un plan menor con diferencia de s/10.00 no se te cobrará el monto de reintegro de equipo, en caso sea menor a ello si se te cobrará ya que cuentas con un contrato vigente. 

     

    Saludos.

     

     

    • Avatar de Gatita27
      Gatita27
      Principiante
      20-10-2017

      Una pregunta yo tengo un plan 119, ¿si lo bajo al plan 99 me cobran penalidad?

      • Avatar de HAGUZ
        HAGUZ
        Leyenda
        20-10-2017

        Gatita27 ¿Ya finalizo su contrato?

         

        ¿Ya finalizo su contrato?

         

        Si el plan tarifario a cambiar tiene una diferencia mayor a s/10.00 si le cobran penalidad.

         

        En el caso que comenta: 119 - 10 = 109 sin embargo el plan que usted indica que desea es el plan 99 por lo tanto si le cobrarían. 

         

        Si desea puede consultar con asesor de servicios móviles en el siguiente enlace para que vea su caso específico por interno: http://bit.ly/2yZu5X1

         

        Saludos :robothappy:

        Gatita27 escribió:
        Una pregunta yo tengo un plan 119, ¿si lo bajo al plan 99 me cobran penalidad?

         

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Buenas tardes, tengo un plan 69 y voy 13 meses con el servicio. Quisiera saber si es posible bajar el plan hasta que pueda cumplir los 18 meses del contrato y poder renovar. 

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¿Puedo bajar mi plan mensual si tengo un contrato vigente?","moderationData":{"__ref":"ModerationData:moderation_data:2500"},"body":"

¡Hola, PortMars!

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Te explico un poco, si tienes un contrato que aún no finaliza, recuerda que al bajar de plan se estaría cobrando un monto proporcional por reintegro de equipo de los meses restantes a culminar tu acuerdo, en cambio si subes de plan no pasa absolutamente nada.

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Lo que te puedo sugerir es que esperes a que finalice tu equipo y así, puedas solicitar tu renovación con el equipo que quieres y con el plan que más se adecue a tus necesidades sin tener que hacer ningún pago adicional.

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Un dato adicional, es que si durante tu permanecía con la línea has sido puntuall en tus pagos, algunas veces Claro te da la opción de renovar al mes 15 de tu acuerdo sin asumir montos adicional ¡Espero que ese beneficio sea para tI!

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¡Nos vemos!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":2,"repliesCount":0,"postTime":"2016-11-22T13:40:01.569-05:00","lastPublishTime":"2020-02-10T13:11:44.194-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":23017},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:2343/message:2500","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:97":{"__typename":"User","id":"user:97","uid":97,"login":"JahirPromo","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-07-04T17:21:52.370-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS05Ny0xMTZpRjZFNzA2QzU4QTYxQzk5NQ"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:97"},"ModerationData:moderation_data:2344":{"__typename":"ModerationData","id":"moderation_data:2344","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2344":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:97"},"id":"message:2344","revisionNum":2,"uid":2344,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:2343"},"conversation":{"__ref":"Conversation:conversation:2343"},"subject":"Re: ¿Puedo bajar mi plan mensual si tengo un contrato vigente?","moderationData":{"__ref":"ModerationData:moderation_data:2344"},"body":"

No puedes ya que en tu contrato dice específicamente que son por 18 meses con el plan lo que puedes hacer es esperar un par de meses más e ir a un centro de atención para ver si puedes hacer una renovación anticipada.

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Slds.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":1,"repliesCount":0,"postTime":"2016-11-18T13:46:27.577-05:00","lastPublishTime":"2020-02-10T13:12:29.469-05:00","metrics":{"__typename":"MessageMetrics","views":22362},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:2343/message:2344","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:225":{"__typename":"User","id":"user:225","uid":225,"login":"EnriqueCh","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-05T10:18:12.655-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0yMjUtMjcyM2k1NzYyRDlDNUI1MTQzNTQ3"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:225"},"ModerationData:moderation_data:2346":{"__typename":"ModerationData","id":"moderation_data:2346","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2346":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:225"},"id":"message:2346","revisionNum":1,"uid":2346,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:2343"},"conversation":{"__ref":"Conversation:conversation:2343"},"subject":"Re: ¿Puedo bajar mi plan mensual si tengo un contrato vigente?","moderationData":{"__ref":"ModerationData:moderation_data:2346"},"body":"

Hola,

Lo que sucede es que si bajas tu monto a pagar se te genera la penalidad inmediatamente, por eso es recomendable esperar hasta culminar tu contrato. :)

 

Slds;

 

E. CH.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"196","kudosSumWeight":1,"repliesCount":0,"postTime":"2016-11-18T13:51:50.494-05:00","lastPublishTime":"2016-11-18T13:51:50.494-05:00","metrics":{"__typename":"MessageMetrics","views":22356},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:2343/message:2346","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:30":{"__typename":"Rank","id":"rank:30","position":4,"name":"Maestro","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:4298":{"__typename":"User","id":"user:4298","uid":4298,"login":"Esguz","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-11-16T19:58:05.995-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:30"},"entityType":"USER","eventPath":"community:xnuvx57277/user:4298"},"ModerationData:moderation_data:2501":{"__typename":"ModerationData","id":"moderation_data:2501","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:24094":{"__typename":"User","id":"user:24094","uid":24094,"login":"Gatita27","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-10-20T15:47:57.544-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:24094"},"ForumReplyMessage:message:2501":{"__typename":"ForumReplyMessage","uid":2501,"id":"message:2501","revisionNum":2,"author":{"__ref":"User:user:4298"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:2343"},"conversation":{"__ref":"Conversation:conversation:2343"},"subject":"Re: ¿Puedo bajar mi plan mensual si tengo un contrato vigente?","moderationData":{"__ref":"ModerationData:moderation_data:2501"},"body":"

Hola PortMars, la migración de plan lo puedes realizar llamando al número 123 opción 2 - 9 desde tu móvil o acercándote a un Centro de Atención al Cliente con tu DNI vigente, comentarte que si migras a un plan menor con diferencia de s/10.00 no se te cobrará el monto de reintegro de equipo, en caso sea menor a ello si se te cobrará ya que cuentas con un contrato vigente. 

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Saludos.

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Una pregunta yo tengo un plan 119, ¿si lo bajo al plan 99 me cobran penalidad?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"80","kudosSumWeight":0,"postTime":"2017-10-20T15:49:42.607-05:00","lastPublishTime":"2020-02-10T13:14:01.838-05:00","metrics":{"__typename":"MessageMetrics","views":21267},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:2343/message:9328","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:9330"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9330":{"__typename":"ModerationData","id":"moderation_data:9330","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9330":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1329"},"id":"message:9330","revisionNum":2,"uid":9330,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:9328"},"conversation":{"__ref":"Conversation:conversation:2343"},"subject":"Re: ¿Puedo bajar mi plan mensual si tengo un contrato vigente?","moderationData":{"__ref":"ModerationData:moderation_data:9330"},"body":"

Gatita27 ¿Ya finalizo su contrato?

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¿Ya finalizo su contrato?

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Si el plan tarifario a cambiar tiene una diferencia mayor a s/10.00 si le cobran penalidad.

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\n

En el caso que comenta: 119 - 10 = 109 sin embargo el plan que usted indica que desea es el plan 99 por lo tanto si le cobrarían. 

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\n

Si desea puede consultar con asesor de servicios móviles en el siguiente enlace para que vea su caso específico por interno: http://bit.ly/2yZu5X1

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\n

Saludos :robothappy:

\n
Gatita27 escribió:
Una pregunta yo tengo un plan 119, ¿si lo bajo al plan 99 me cobran penalidad?
\n

 

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