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  • Avatar de rcml1980
    rcml1980
    Leyenda
    25-01-2021

    Hola Jimyjunior 

     

    Claro desactivó esa opción para los usuarios que disponen de un celular Smartphone, ya que la gran mayoría utiliza un equipo inteligente y por consecuencia necesita un medio que brinde la información completa y eso se puede verificar desde la app Mi Claro, además de consultar el saldo, también puedes pagar tus recibos, ver tus consumos, etc.

     

     

    Los únicos clientes que podrán consultar su saldo por ese medio, serán los que no tengan un Smartphone, por ejemplo mi tío no es muy tecnológico y mantiene su celular desde hace muchos años.

     

    Un gusto poder ayudarte.

  • Avatar de fabri0180
    fabri0180
    Aficionado
    26-01-2021

    Hola Jimy, pienso que deberias acercarte a sus oficinas o llamarlos,
    personalmente te recominedo tambien que hables con ellos por messenger, a mi me me responden muy rapido incluso a las 10pm hora peruana. Suerte :3

  • Avatar de AnthonyRojas
    AnthonyRojas
    Principiante
    26-01-2021

    Hola, te comento en algunas oportunidades el número corto (*777#) tiene algunas fallas, sin embargo puedes ver tu saldo desde la app mi claro.

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¿Por qué ya no se puede ver el saldo marcando *777#?","moderationData":{"__ref":"ModerationData:moderation_data:61126"},"body":"

Hola Jimyjunior 

\n

 

\n

Claro desactivó esa opción para los usuarios que disponen de un celular Smartphone, ya que la gran mayoría utiliza un equipo inteligente y por consecuencia necesita un medio que brinde la información completa y eso se puede verificar desde la app Mi Claro, además de consultar el saldo, también puedes pagar tus recibos, ver tus consumos, etc.

\n

 

\n

\n

 

\n

Los únicos clientes que podrán consultar su saldo por ese medio, serán los que no tengan un Smartphone, por ejemplo mi tío no es muy tecnológico y mantiene su celular desde hace muchos años.

\n

 

\n

Un gusto poder ayudarte.

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Hola Jimy, pienso que deberias acercarte a sus oficinas o llamarlos,
personalmente te recominedo tambien que hables con ellos por messenger, a mi me me responden muy rapido incluso a las 10pm hora peruana. Suerte :3

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te dejo su link en su facebook oficial https://www.facebook.com/AmericaMovilPeruSAC/

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Hola, te comento en algunas oportunidades el número corto (*777#) tiene algunas fallas, sin embargo puedes ver tu saldo desde la app mi claro.

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