Discusión del foro

Aficionado

07-03-2019

Resuelto

¿Por qué se activa automáticamente un paquete de 500 MB dejándome sin saldo?

No necesito el paquete de 500 megas me quita el saldo si ni siquiera activo y ni lo uso. ¿Por qué se activa automáticamente el plan de 500 megas de Claro me consume mi saldo? ayuda por favor.

activación

móvil

PAQUETE DATOS

paquete no solicitado

paquetes

promociones

RECURRENTE

3 Respuestas

HAGUZ
Leyenda
07-03-2019
axxes ¿Su servicio es postpago o prepago? nos comenta :robotwink:

axxes ha escrito:

no nececito el paquete de 500 megas me quita el saldo si nisiquiera activo y ni lo uso
- axxes
  Aficionado
  07-03-2019
  Es prepago y no quiero que se active automáticamente, ayuda por favor.
  - HAGUZ
    Leyenda
    08-03-2019
    Hola, axxes.
    
    Es probable que tengas un paquete recurrente en tu servicio prepago. Lo que te sugiero hacer es enviar un SMS con la palabra salir al 779 y verifiques si ese paquete se sigue activando solo. De lo contrario, comunícate por un medio de atención para que puedan revisar tu línea.
    
    ¡Me cuentas como te fue!

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¿Por qué se activa automáticamente un paquete de 500 MB dejándome sin saldo?","moderationData":{"__ref":"ModerationData:moderation_data:18577"},"body":"

axxes ¿Su servicio es postpago o prepago? nos comenta :robotwink:

axxes ha escrito:
\n
no nececito el paquete de 500 megas me quita el saldo si nisiquiera activo y ni lo uso
\n

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Es prepago y no quiero que se active automáticamente, ayuda por favor.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"72","kudosSumWeight":0,"postTime":"2019-03-07T16:51:02.939-05:00","lastPublishTime":"2020-03-07T09:30:12.872-05:00","metrics":{"__typename":"MessageMetrics","views":4905},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:18573/message:18588","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"AcceptedSolutionMessage:message:18623"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:18623":{"__typename":"ModerationData","id":"moderation_data:18623","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:18623":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:1329"},"id":"message:18623","revisionNum":3,"uid":18623,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:18588"},"conversation":{"__ref":"Conversation:conversation:18573"},"subject":"Re: ¿Por qué se activa automáticamente un paquete de 500 MB dejándome sin saldo?","moderationData":{"__ref":"ModerationData:moderation_data:18623"},"body":"

Hola, axxes.

Es probable que tengas un paquete recurrente en tu servicio prepago. Lo que te sugiero hacer es enviar un SMS con la palabra salir al 779 y verifiques si ese paquete se sigue activando solo. De lo contrario, comunícate por un medio de atención para que puedan revisar tu línea.

¡Me cuentas como te fue!

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