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Avatar de DaniDelValle
DaniDelValle
Principiante
22-02-2018
Resuelto

¿Por qué no puedo consultar mi saldo por ningún canal?

¡Hola! Hoy compré mi chip y me registre en mi claro. No me deja consultar mi saldo en línea y ya configuré el número en la página. Tampoco puedo consultar mi saldo en los otros canales.

auto-atención
consulta
móvil
problema
saldo

14 Respuestas

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    • Avatar de DaniDelValle
      DaniDelValle
      Principiante
      23-02-2018
      Hola! No, no me deja revisar en ningún lado mi saldo. Me comuniqué con un ejecutivo ayer por la tarde y me informa que el número está a nombre de otra persona, situación que me parece muy extraña ya que el chip es nuevo.
      • Avatar de HAGUZ
        HAGUZ
        Leyenda
        23-02-2018

        DaniDelValle ¿Cuál es el mecanismo por el cuál contrato el servicio?

         

        Por ejemplo: Adquirió el chip prepago en una tienda, centro de atención, por llamada telefónica.

         

        Nos comenta :manwink:

        DaniDelValleescribió:
        Hola! No, no me deja revisar en ningún lado mi saldo. Me comuniqué con un ejecutivo ayer por la tarde y me informa que el número está a nombre de otra persona, situación que me parece muy extraña ya que el chip es nuevo.

         

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SORTEO?","id":"message:84426","revisionNum":2,"repliesCount":4,"author":{"__ref":"User:user:178292"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:claro-club-puntos"},"conversation":{"__ref":"Conversation:conversation:84426"},"moderationData":{"__ref":"ModerationData:moderation_data:84426"},"postTime":"2024-10-15T00:17:07.518-05:00","lastPublishTime":"2024-10-21T10:42:06.283-05:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":420},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-club-puntos/message:84426"},"Conversation:conversation:84426":{"__typename":"Conversation","id":"conversation:84426","solved":true,"topic":{"__ref":"ForumTopicMessage:message:84426"},"lastPostingActivityTime":"2024-10-21T10:42:06.283-05:00","lastPostTime":"2024-10-19T17:10:28.529-05:00"},"ModerationData:moderation_data:84426":{"__typename":"ModerationData","id":"moderation_data:84426","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:84426":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:84426","relatedMessage":{"__ref":"ForumTopicMessage:message:84426"}},"ModerationData:moderation_data:11730":{"__typename":"ModerationData","id":"moderation_data:11730","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1329":{"__typename":"User","id":"user:1329","uid":1329,"login":"HAGUZ","biography":"Soy un ciudadano Limeño, todos tenemos derechos, deberes y obligaciones. http://bit.ly/2HeDJbp","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-07T18:52:11.588-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xMzI5LTQxOTBpMTQ2RTREM0EzNUQ2MjE1Qg"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:1329"},"ForumReplyMessage:message:11730":{"__typename":"ForumReplyMessage","uid":11730,"id":"message:11730","revisionNum":1,"author":{"__ref":"User:user:33335"},"readOnly":false,"repliesCount":4,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:11728"},"conversation":{"__ref":"Conversation:conversation:11728"},"subject":"Re: ¿Por qué no puedo consultar mi saldo por ningún canal?","moderationData":{"__ref":"ModerationData:moderation_data:11730"},"body":"Es prepago.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"11","kudosSumWeight":0,"postTime":"2018-02-22T17:07:25.882-05:00","lastPublishTime":"2018-02-22T17:07:25.882-05:00","metrics":{"__typename":"MessageMetrics","views":17330},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:11728/message:11730","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:11731"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11731":{"__typename":"ModerationData","id":"moderation_data:11731","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11731":{"__typename":"ForumReplyMessage","uid":11731,"id":"message:11731","revisionNum":2,"author":{"__ref":"User:user:1329"},"readOnly":false,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:11730"},"conversation":{"__ref":"Conversation:conversation:11728"},"subject":"Re: ¿Por qué no puedo consultar mi saldo por ningún canal?","moderationData":{"__ref":"ModerationData:moderation_data:11731"},"body":"

DaniDelValle¿Ha intentado enviar un SMS con la letra \"S\" al 777?

\n

 

\n
DaniDelValleescribió:
Es prepago.
\n

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"125","kudosSumWeight":1,"postTime":"2018-02-22T17:12:48.047-05:00","lastPublishTime":"2020-02-27T11:13:35.280-05:00","metrics":{"__typename":"MessageMetrics","views":17315},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:11728/message:11731","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:11732"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11732":{"__typename":"ModerationData","id":"moderation_data:11732","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11732":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:33335"},"id":"message:11732","revisionNum":1,"uid":11732,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:11731"},"conversation":{"__ref":"Conversation:conversation:11728"},"subject":"Re: ¿Por qué no puedo consultar mi saldo por ningún canal?","moderationData":{"__ref":"ModerationData:moderation_data:11732"},"body":"Si, la letra S, la palabra saldo, al *777# y nada.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"50","kudosSumWeight":0,"repliesCount":2,"postTime":"2018-02-22T17:13:43.771-05:00","lastPublishTime":"2018-02-22T17:13:43.771-05:00","metrics":{"__typename":"MessageMetrics","views":17316},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:11728/message:11732","readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:13":{"__typename":"User","id":"user:13","uid":13,"login":"Jacqui10","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-06-14T10:41:32.927-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:13"},"ModerationData:moderation_data:11757":{"__typename":"ModerationData","id":"moderation_data:11757","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11757":{"__typename":"ForumReplyMessage","uid":11757,"id":"message:11757","revisionNum":1,"author":{"__ref":"User:user:13"},"readOnly":false,"repliesCount":8,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:11728"},"conversation":{"__ref":"Conversation:conversation:11728"},"subject":"Re: ¿Por qué no puedo consultar mi saldo por ningún canal?","moderationData":{"__ref":"ModerationData:moderation_data:11757"},"body":"

Hola DaniDelValle no has podido revisar tu saldo desde www.miclaro.com.pe? qué mensaje te sale? Otra opción que tienes es llamar desde tu celular al *777#

\n

Suerte!

\n

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"185","kudosSumWeight":0,"postTime":"2018-02-23T15:14:38.813-05:00","lastPublishTime":"2018-02-23T15:14:38.813-05:00","metrics":{"__typename":"MessageMetrics","views":17275},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:11728/message:11757","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:11758"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11758":{"__typename":"ModerationData","id":"moderation_data:11758","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11758":{"__typename":"ForumReplyMessage","uid":11758,"id":"message:11758","revisionNum":1,"author":{"__ref":"User:user:33335"},"readOnly":false,"repliesCount":7,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:11757"},"conversation":{"__ref":"Conversation:conversation:11728"},"subject":"Re: ¿Por qué no puedo consultar mi saldo por ningún canal?","moderationData":{"__ref":"ModerationData:moderation_data:11758"},"body":"Hola! No, no me deja revisar en ningún lado mi saldo. Me comuniqué con un ejecutivo ayer por la tarde y me informa que el número está a nombre de otra persona, situación que me parece muy extraña ya que el chip es nuevo.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2018-02-23T15:16:53.203-05:00","lastPublishTime":"2018-02-23T15:16:53.203-05:00","metrics":{"__typename":"MessageMetrics","views":17269},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:11728/message:11758","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:11759"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:11759":{"__typename":"ModerationData","id":"moderation_data:11759","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11759":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1329"},"id":"message:11759","revisionNum":2,"uid":11759,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:11758"},"conversation":{"__ref":"Conversation:conversation:11728"},"subject":"Re: ¿Por qué no puedo consultar mi saldo por ningún canal?","moderationData":{"__ref":"ModerationData:moderation_data:11759"},"body":"

DaniDelValle ¿Cuál es el mecanismo por el cuál contrato el servicio?

\n

 

\n

Por ejemplo: Adquirió el chip prepago en una tienda, centro de atención, por llamada telefónica.

\n

 

\n

Nos comenta :manwink:

\n
DaniDelValleescribió:
Hola! No, no me deja revisar en ningún lado mi saldo. Me comuniqué con un ejecutivo ayer por la tarde y me informa que el número está a nombre de otra persona, situación que me parece muy extraña ya que el chip es nuevo.
\n

 

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Por favor, inténtalo de nuevo en unos minutos.","bannerTitle":"El proveedor de vídeo requiere cookies para reproducir el vídeo. Acepta para continuar o {url} directamente en el sitio del proveedor.","buttonTitle":"Aceptar","urlText":"ver"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageCustomFields-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageCustomFields-1734021423000","value":{"CustomField.default.label":"Valor de {name}"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/common/QueryHandler-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/common/QueryHandler-1734021423000","value":{"title":"Manejador de consultas"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageReplyButton-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageReplyButton-1734021423000","value":{"repliesCount":"{count}","title":"Responder","title@board:BLOG@message:root":"Comentario","title@board:TKB@message:root":"Comentario","title@board:IDEA@message:root":"Comentario","title@board:OCCASION@message:root":"Comentario"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageSolutionList-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageSolutionList-1734021423000","value":{"emptyDescription":"Aún no se han encontrado soluciones para mensajes"},"localOverride":false},"ModerationData:moderation_data:11733":{"__typename":"ModerationData","id":"moderation_data:11733","status":"APPROVED","rejectReason":null},"AssociatedImage:{\"url\":\"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/bS0xMTczMy0yMjM2aUNENDVENTAwMDg5NjNBQzQ?revision=6\"}":{"__typename":"AssociatedImage","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/bS0xMTczMy0yMjM2aUNENDVENTAwMDg5NjNBQzQ?revision=6","title":"APP Mi Claro - SAldo postpago.png","associationType":"BODY","width":525,"height":1001,"altText":null},"AcceptedSolutionMessage:message:11733":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:1329"},"id":"message:11733","revisionNum":6,"uid":11733,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:11732"},"conversation":{"__ref":"Conversation:conversation:11728"},"subject":"Re: ¿Por qué no puedo consultar mi saldo por ningún canal?","moderationData":{"__ref":"ModerationData:moderation_data:11733"},"body":"

¡Hola, DaniDelValle!

\n

 

\n

Es raro que presentes este problema, yo en este momento no tengo ninguno, lo que si te puedo recomendar a ojos cerrados es la APP Mi Claro, aquí te detallan todos tus saldos en línea y además el usar la APP no te consume datos.

\n

 

\n

Te dejo una captura:

\n

 

\n

Sí eres Postpago

\n

De igual forma, si eres Prepago podrás ver tus saldos y aplicaciones ilimitadas. Verás que es lo mejor referente a consulta de saldo.

\n

 

\n

¡Saludos!

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