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Avatar de Edyxd
Edyxd
Principiante
16-05-2019
Resuelto

¿Por qué mi saldo desaparece sin que yo lo use?

Por favor señores de claro mi saldo desaparece si que lo use tampoco puedo canjear mis puntos claro por favor quisiera una solución gracias.

descuento de saldo
móvil

3 Respuestas

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  • Avatar de Claudi3103
    Claudi3103
    Leyenda
    16-05-2019

    Hola, EDYXD

    Difinitivamente, es la tarifa automática (Megas automáticos), y para ello tendrias que pasrlo a Megas manuales.

     

    ¿Sabes cómo funciona? 

     

    ¡Súper sencillo! Ahora eres tú el que elige la modalidad, si realizas una recarga y no quieres quedarte incomunicado, te sugiero que actives los "Megas Automáticos" que te da 20MB al precio de S/1.00. De lo contrario si eres un cliente que prefiere llevar un control de sus datos, puedes activar la opción de "Megas controlados" y eres tú el que decide si quiere o no elegir cuántos megas comprar para llevar un mejor registro del uso de tu saldo, ¿ya ves que sencillo es?

     

    Para hacer el cambio, lo puedes hacer desde la aplicación Mi Claro, te dejo una imagen:

     

    WhatsApp Image 2020-01-30 at 3.00.37 PM.jpeg

     

    En mi caso yo tengo la opción de "Megas Controlados" 

     

    Espero que la información sea útil 

     

    *Buen día*



    ¡Saludos!

  • Avatar de HAGUZ
    HAGUZ
    Leyenda
    17-05-2019
    Edyxd Coméntenos si su línea de Claro es postpago o prepago por favor; para indicarle información más certera.

    ¡Le esperamos!
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celular","conversation":{"__ref":"Conversation:conversation:85854"},"id":"message:85854","revisionNum":1,"uid":85854,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__typename":"User","uid":77914,"login":"DenWilliams","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":39},"postTime":"2025-04-13T12:57:37.945-05:00","lastPublishTime":"2025-04-13T12:57:37.945-05:00","readOnly":false},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:33603":{"__typename":"User","id":"user:33603","uid":33603,"login":"Claudi3103","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-02-26T11:33:56.489-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:33603"},"ModerationData:moderation_data:20272":{"__typename":"ModerationData","id":"moderation_data:20272","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:20272":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:33603"},"id":"message:20272","revisionNum":3,"uid":20272,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:20269"},"conversation":{"__ref":"Conversation:conversation:20269"},"subject":"Re: ¿Por qué mi saldo desaparece sin que yo lo use?","moderationData":{"__ref":"ModerationData:moderation_data:20272"},"body":"

Hola, EDYXD

Difinitivamente, es la tarifa automática (Megas automáticos), y para ello tendrias que pasrlo a Megas manuales.

\n

 

\n

¿Sabes cómo funciona? 

\n

 

\n

¡Súper sencillo! Ahora eres tú el que elige la modalidad, si realizas una recarga y no quieres quedarte incomunicado, te sugiero que actives los \"Megas Automáticos\" que te da 20MB al precio de S/1.00. De lo contrario si eres un cliente que prefiere llevar un control de sus datos, puedes activar la opción de \"Megas controlados\" y eres tú el que decide si quiere o no elegir cuántos megas comprar para llevar un mejor registro del uso de tu saldo, ¿ya ves que sencillo es?

\n

 

\n

Para hacer el cambio, lo puedes hacer desde la aplicación Mi Claro, te dejo una imagen:

\n

 

\n

\"WhatsApp

\n

 

\n

En mi caso yo tengo la opción de \"Megas Controlados\" 

\n

 

\n

Espero que la información sea útil 

\n

 

\n

*Buen día*

\n



¡Saludos!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-05-16T06:06:38.974-05:00","lastPublishTime":"2020-03-10T17:31:02.633-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":8206},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:20269/message:20272","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"223","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/bS0yMDI3Mi00OTM3aTg3MzJENUU0Q0I1RjcxQTg?revision=3\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:1737":{"__typename":"User","id":"user:1737","uid":1737,"login":"amerino","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-11T14:51:16.456-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xNzM3LTYwMjhpODMwREI1RjE3NEU1Nzk3Rg"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:1737"},"ModerationData:moderation_data:20275":{"__typename":"ModerationData","id":"moderation_data:20275","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:20275":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1737"},"id":"message:20275","revisionNum":2,"uid":20275,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:20269"},"conversation":{"__ref":"Conversation:conversation:20269"},"subject":"Re: ¿Por qué mi saldo desaparece sin que yo lo use?","moderationData":{"__ref":"ModerationData:moderation_data:20275"},"body":"Hola, es probable como indica la respuesta anterior que sea por la tarifa automática para ello te adjunto un link donde habla al respecto.

https://comunidad.claro.com.pe/t5/Art%C3%ADculos/Hablemos-de-La-Tarifa-Autom%C3%A1tica/ba-p/18572

Espero poder haberte ayudaye de ser así regalame un like y puedas marcar la respuesta como solución para que otros usuarios también puedan recibir ayuda. Saludos","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-05-16T07:41:29.331-05:00","lastPublishTime":"2019-05-16T07:42:12.141-05:00","metrics":{"__typename":"MessageMetrics","views":8221},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:20269/message:20275","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1329":{"__typename":"User","id":"user:1329","uid":1329,"login":"HAGUZ","biography":"Soy un ciudadano Limeño, todos tenemos derechos, deberes y obligaciones. http://bit.ly/2HeDJbp","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-07T18:52:11.588-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xMzI5LTQxOTBpMTQ2RTREM0EzNUQ2MjE1Qg"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:1329"},"ModerationData:moderation_data:20293":{"__typename":"ModerationData","id":"moderation_data:20293","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:20293":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1329"},"id":"message:20293","revisionNum":1,"uid":20293,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:20269"},"conversation":{"__ref":"Conversation:conversation:20269"},"subject":"Re: ¿Por qué mi saldo desaparece sin que yo lo use?","moderationData":{"__ref":"ModerationData:moderation_data:20293"},"body":"Edyxd Coméntenos si su línea de Claro es postpago o prepago por favor; para indicarle información más certera.

¡Le 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