Vi varias preguntas y respuestas de que si no pagas, Claro no bloquea el celular por IMEI, pero si te pone en la pantalla un bloqueo que se desactiva pagando. ¿Ese bloqueo se quita con el tiempo o hay alguna solución aparte de pagar?
Agradecería su respuesta.
Vi varias preguntas y respuestas de que si no pagas, Claro no bloquea el celular por IMEI, pero si te pone en la pantalla un bloqueo que se desactiva pagando. ¿Ese bloqueo se quita con el tiempo o hay alguna solución aparte de pagar?
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Agradecería su respuesta.
","body@stringLength":"313","rawBody":"Vi varias preguntas y respuestas de que si no pagas, Claro no bloquea el celular por IMEI, pero si te pone en la pantalla un bloqueo que se desactiva pagando. ¿Ese bloqueo se quita con el tiempo o hay alguna solución aparte de pagar?
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Agradecería su respuesta.
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consultas"},"localOverride":false},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:124":{"__typename":"User","id":"user:124","uid":124,"login":"Jan","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-07-06T17:29:32.806-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:124"},"ModerationData:moderation_data:36075":{"__typename":"ModerationData","id":"moderation_data:36075","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:151087":{"__typename":"User","id":"user:151087","uid":151087,"login":"Isabel137","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-06-17T11:21:15.182-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:151087"},"AcceptedSolutionMessage:message:36075":{"__typename":"AcceptedSolutionMessage","uid":36075,"id":"message:36075","revisionNum":5,"author":{"__ref":"User:user:124"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:36049"},"conversation":{"__ref":"Conversation:conversation:36049"},"subject":"Re: ¿Es cierto que aparece un bloqueo en la pantalla por falta de pago?","moderationData":{"__ref":"ModerationData:moderation_data:36075"},"body":"Hola Aron!
\n\n
Efectivamente, recuerda que si has comprado un equipo en cuotas a partir de febrero del 2019, cualquier falta de pago de esas cuotas va a ocasionar que en la pantalla del móvil aparezca un bloqueo, haciendo que no puedas hacer uso de las funcionalidades del equipo, solo te van a aparecer dos botoncitos, uno para emergencia y otro para comunicarte con un asesor. En caso hayas realizado el pago por el cual se te está bloqueando la pantalla, el asesor te da un código que al ingresarlo, se realiza el desbloqueo, es la única forma de hacerlo.
\n\n
Si necesitas mayor información puedes comunicarte con un asesor a través del ClaroBot.
\n\n
Espero haberte ayudado 😊
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":4,"postTime":"2020-03-02T18:26:25.486-05:00","lastPublishTime":"2023-12-13T17:21:04.205-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":235259},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:36049/message:36075","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:76240"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"1053","rawBody":"Hola Aron!
\n\n
Efectivamente, recuerda que si has comprado un equipo en cuotas a partir de febrero del 2019, cualquier falta de pago de esas cuotas va a ocasionar que en la pantalla del móvil aparezca un bloqueo, haciendo que no puedas hacer uso de las funcionalidades del equipo, solo te van a aparecer dos botoncitos, uno para emergencia y otro para comunicarte con un asesor. En caso hayas realizado el pago por el cual se te está bloqueando la pantalla, el asesor te da un código que al ingresarlo, se realiza el desbloqueo, es la única forma de hacerlo.
\n\n
Si necesitas mayor información puedes comunicarte con un asesor a través del ClaroBot.
\n\n
Espero haberte ayudado 😊
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:36075_5"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:76240":{"__typename":"ModerationData","id":"moderation_data:76240","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:76240":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:151087"},"id":"message:76240","revisionNum":2,"uid":76240,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"AcceptedSolutionMessage:message:36075"},"conversation":{"__ref":"Conversation:conversation:36049"},"subject":"Re: ¿Es cierto que aparece un bloqueo en la pantalla por falta de pago?","moderationData":{"__ref":"ModerationData:moderation_data:76240"},"body":"¿Cómo puedo obtener el código? Para poder desbloquear el celular.
\n","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"76","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-06-17T11:23:25.586-05:00","lastPublishTime":"2022-06-24T12:00:16.319-05:00","metrics":{"__typename":"MessageMetrics","views":186582},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:36049/message:76240","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"191","rawBody":"
¿Cómo puedo obtener el código? Para poder desbloquear el celular.
\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:76240_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:76365":{"__typename":"User","id":"user:76365","uid":76365,"login":"Hannah-123","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-29T12:38:41.998-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS03NjM2NS01NzcyaUFCOTg1OTM3NTI2QkRFMjQ"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:76365"},"ModerationData:moderation_data:36058":{"__typename":"ModerationData","id":"moderation_data:36058","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:36058":{"__typename":"ForumReplyMessage","uid":36058,"id":"message:36058","revisionNum":3,"author":{"__ref":"User:user:76365"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:36049"},"conversation":{"__ref":"Conversation:conversation:36049"},"subject":"Re: ¿Es cierto que aparece un bloqueo en la pantalla por falta de pago?","moderationData":{"__ref":"ModerationData:moderation_data:36058"},"body":"
¡Feliz tarde, AronCarbajal! :womanvery-happy:
\n\n
Te comento que el bloqueo de tu línea o equipo se da por los siguientes motivos:
\n\n
1- Cuando cambias de operador dejando importes pendientes: Actualmente hay una ley que le permite al operador cedente enviar una petición de bloqueo de línea a tu nuevo operador hasta que regularices todos tus importes pendientes.
\n\n
2- Por cuotas de equipo vencidas: Si cuentas con un equipo sacado en cuotas y te retrasas o dejas de pagar las cuotas mensuales, se te bloqueará tanto la línea como tu equipo. Te aparecerá en la pantalla un mensaje de bloqueo pidiendo que insertes un código. Este código lo conseguirás una vez regularizado el pago y lo puedes solicitar al 0800 00123 y pedir que te comuniquen con el área de desbloqueo.
\n\n
Recuerda que toda reconexión de línea y/o equipo se realiza una vez cancelado los importes pendientes.:smileywink:
\n\n
Espero haberte ayudado con tu consulta. Un abrazo.:heart:
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"228","kudosSumWeight":3,"postTime":"2020-03-02T12:20:21.425-05:00","lastPublishTime":"2022-07-19T10:30:43.443-05:00","metrics":{"__typename":"MessageMetrics","views":234752},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:36049/message:36058","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:36059"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwy","node":{"__ref":"ForumReplyMessage:message:75585"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"1340","rawBody":"¡Feliz tarde,
\n
Te comento que el bloqueo de tu línea o equipo se da por los siguientes motivos:
\n\n
1- Cuando cambias de operador dejando importes pendientes: Actualmente hay una ley que le permite al operador cedente enviar una petición de bloqueo de línea a tu nuevo operador hasta que regularices todos tus importes pendientes.
\n\n
2- Por cuotas de equipo vencidas: Si cuentas con un equipo sacado en cuotas y te retrasas o dejas de pagar las cuotas mensuales, se te bloqueará tanto la línea como tu equipo. Te aparecerá en la pantalla un mensaje de bloqueo pidiendo que insertes un código. Este código lo conseguirás una vez regularizado el pago y lo puedes solicitar al 0800 00123 y pedir que te comuniquen con el área de desbloqueo.
\n\n
Recuerda que toda reconexión de línea y/o equipo se realiza una vez cancelado los importes pendientes.:smileywink:
\n\n
Espero haberte ayudado con tu consulta. Un abrazo.:heart:
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:36058_3"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:36059":{"__typename":"ModerationData","id":"moderation_data:36059","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:36059":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:81922"},"id":"message:36059","revisionNum":2,"uid":36059,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:36058"},"conversation":{"__ref":"Conversation:conversation:36049"},"subject":"Re: ¿Es cierto que aparece un bloqueo en la pantalla por falta de pago?","moderationData":{"__ref":"ModerationData:moderation_data:36059"},"body":"Si me sirvió gracias
\n\n
Alguien me respondió que se quitaba el bloqueo pagando la penalidad
\n\n
¿Qué es la penalidad?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"134","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-03-02T12:35:17.973-05:00","lastPublishTime":"2022-06-24T11:59:12.562-05:00","metrics":{"__typename":"MessageMetrics","views":235466},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:36049/message:36059","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"159","rawBody":"Si me sirvió gracias
\n\n
Alguien me respondió que se quitaba el bloqueo pagando la penalidad
\n\n
¿Qué es la penalidad?
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:36059_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:141102":{"__typename":"User","id":"user:141102","uid":141102,"login":"KEYMAROS","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-10-29T15:57:07.427-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:141102"},"ModerationData:moderation_data:75585":{"__typename":"ModerationData","id":"moderation_data:75585","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:75585":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:141102"},"id":"message:75585","revisionNum":1,"uid":75585,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:36058"},"conversation":{"__ref":"Conversation:conversation:36049"},"subject":"Re: ¿Es cierto que aparece un bloqueo en la pantalla por falta de pago?","moderationData":{"__ref":"ModerationData:moderation_data:75585"},"body":"Buena info, una consulta. Si en caso adquirí un equipo al contado en promoción con contrato. Ahora migre a Claro dejando deuda en el otro operador, podrían bloquearme el equipo o solo la línea?
Por ahora, tengo entendido que te pueden bloquear el equipo con su software si adquiriste el equipo en cuotas.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-04-29T23:06:45.750-05:00","lastPublishTime":"2022-04-29T23:06:45.750-05:00","metrics":{"__typename":"MessageMetrics","views":190982},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:36049/message:75585","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"330","rawBody":"Buena info, una consulta. Si en caso adquirí un equipo al contado en promoción con contrato. Ahora migre a Claro dejando deuda en el otro operador, podrían bloquearme el equipo o solo la línea?
Por ahora, tengo entendido que te pueden bloquear el equipo con su software si adquiriste el equipo en cuotas.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:75585_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:79065":{"__typename":"User","id":"user:79065","uid":79065,"login":"Gerard123","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-12-05T18:53:06.331-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:79065"},"ModerationData:moderation_data:36054":{"__typename":"ModerationData","id":"moderation_data:36054","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:36054":{"__typename":"ForumReplyMessage","uid":36054,"id":"message:36054","revisionNum":4,"author":{"__ref":"User:user:79065"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:36049"},"conversation":{"__ref":"Conversation:conversation:36049"},"subject":"Re: ¿Es cierto que aparece un bloqueo en la pantalla por falta de pago?","moderationData":{"__ref":"ModerationData:moderation_data:36054"},"body":"Hola!
\n\n
Si migras a otro operador y no terminas de pagar tu contrato el equipo se bloqueará hasta que pagues la penalidad.
\nClaro te bloqueara el equipo y estarás en la lista negra de morosos.
\nY si vuelves a claro y sacas una línea postpago tendrás que pagar cuotas adelantadas.
\n\n
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":1,"postTime":"2020-03-02T11:24:04.942-05:00","lastPublishTime":"2022-06-24T11:58:12.913-05:00","metrics":{"__typename":"MessageMetrics","views":235151},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:36049/message:36054","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:36060"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"398","rawBody":"
Hola!
\n\n
Si migras a otro operador y no terminas de pagar tu contrato el equipo se bloqueará hasta que pagues la penalidad.
\nClaro te bloqueara el equipo y estarás en la lista negra de morosos.
\nY si vuelves a claro y sacas una línea postpago tendrás que pagar cuotas adelantadas.
\n\n
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:36054_4"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:36060":{"__typename":"ModerationData","id":"moderation_data:36060","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:36060":{"__typename":"ForumReplyMessage","uid":36060,"id":"message:36060","revisionNum":2,"author":{"__ref":"User:user:81922"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:36054"},"conversation":{"__ref":"Conversation:conversation:36049"},"subject":"Re: ¿Es cierto que aparece un bloqueo en la pantalla por falta de pago?","moderationData":{"__ref":"ModerationData:moderation_data:36060"},"body":"
¿Qué es la penalidad amigo? ¿Y si pago la penalidad se quita el bloqueo de la pantalla?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"89","kudosSumWeight":0,"postTime":"2020-03-02T12:36:51.587-05:00","lastPublishTime":"2022-06-24T11:59:40.479-05:00","metrics":{"__typename":"MessageMetrics","views":235246},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:36049/message:36060","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:36061"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"199","rawBody":"¿Qué es la penalidad amigo? ¿Y si pago la penalidad se quita el bloqueo de la pantalla?
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:36060_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:36061":{"__typename":"ModerationData","id":"moderation_data:36061","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:36061":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:79065"},"id":"message:36061","revisionNum":1,"uid":36061,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:36060"},"conversation":{"__ref":"Conversation:conversation:36049"},"subject":"Re: ¿Es cierto que aparece un bloqueo en la pantalla por falta de pago?","moderationData":{"__ref":"ModerationData:moderation_data:36061"},"body":"Hola AronCarbajal
La penalidad en este caso sería el monto que falta pagar del equipo, y como dice el otro usuario, llamas al 123 y solicitas el código para desbloquear el dispositivo.
Saludos 😉
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-03-02T13:10:20.677-05:00","lastPublishTime":"2020-03-02T13:10:20.677-05:00","metrics":{"__typename":"MessageMetrics","views":235171},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:36049/message:36061","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"564","rawBody":"Hola
La penalidad en este caso sería el monto que falta pagar del equipo, y como dice el otro usuario, llamas al 123 y solicitas el código para desbloquear el dispositivo.
Saludos 😉
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"54","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-06-17T11:22:26.744-05:00","lastPublishTime":"2022-06-17T11:22:26.744-05:00","metrics":{"__typename":"MessageMetrics","views":185467},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:36049/message:76239","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"readOnly":false,"editFrozen":false,"body@stringLength":"59","rawBody":"Sí y ya pagué la cuota como pueblo desbloquear
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:76239_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:152414":{"__typename":"User","id":"user:152414","uid":152414,"login":"MariaFrancisca","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-07-28T08:41:37.472-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:152414"},"ModerationData:moderation_data:77832":{"__typename":"ModerationData","id":"moderation_data:77832","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:77832":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:152414"},"id":"message:77832","revisionNum":1,"uid":77832,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:36049"},"conversation":{"__ref":"Conversation:conversation:36049"},"subject":"Re: ¿Es cierto que aparece un bloqueo en la pantalla por falta de pago?","moderationData":{"__ref":"ModerationData:moderation_data:77832"},"body":"Me paso algo similar asi que te doy la solucion:
1) Tienes que acercarte a una oficina de Claro de tu ciudad que tenga area administrativa para que te den el total de tu deuda, recuerda que cuando pasan muchas semanas, la deuda puede crecer por intereses o morar, y si pasan muchos meses peude que la deuda sea vendida a una firma de abogados donde el trato ya seria con ellos, generalmente esto no pasa pero es mejor verificarlo.
2) Realizas el pago y listo a los minutos podras desbloquear tu celular claro por deuda rapidamente.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-10-30T08:51:08.381-05:00","lastPublishTime":"2022-10-30T08:51:08.381-05:00","metrics":{"__typename":"MessageMetrics","views":1759},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:36049/message:77832","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"756","rawBody":"Me paso algo similar asi que te doy la solucion:
1) Tienes que acercarte a una oficina de Claro de tu ciudad que tenga area administrativa para que te den el total de tu deuda, recuerda que cuando pasan muchas semanas, la deuda puede crecer por intereses o morar, y si pasan muchos meses peude que la deuda sea vendida a una firma de abogados donde el trato ya seria con ellos, generalmente esto no pasa pero es mejor verificarlo.
2) Realizas el pago y listo a los minutos podras desbloquear tu celular claro por deuda rapidamente.
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