Yo te recomendaría te contactes con un asesor por ClaroBot, para que verifiquen y validen el registro de desactivación, y el estado de esa línea que fue suspendido por Osiptel por un error en el registro de los datos, quizás estas aún dentro del periodo permitido y puedan corregirlo actualizando datos y volver a activar tu línea, en caso contrario ya no podrás volver a activarlo.
Buscando información en la páginas oficiales de Osiptel no hay respuesta clara para tu pregunta, no obstante, en dicho portal indica que para el tema de números se tendría que gestionar con la empresa operadora, es decir, con CLARO, en ese sentido te puedo recomendar comunicarte a la línea 123 o acercarte a un centro de atención para lo cual te brindo el link para que puedas agentar tu cita. Acércate con tu DNI y consulta si es posible recuperar tu número telefónico.
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Hola tengo un Xiaomi Redmi 8 y ya hice lo que me dijiste y nada no sé qué hacer.
Hola tengo un Xiaomi Redmi 8 y ya hice lo que me dijiste y nada no sé qué hacer.
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Perfecto, muchas gracias, me ayudó y resultó. Ahora ya puedo conectarme a internet!
Perfecto, muchas gracias, me ayudó y resultó. Ahora ya puedo conectarme a internet!
Saludos.
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Buen día.
\n
Mi celular es un ZTE Blade A612, ya seguí todos los pasos que menciona y aun no logra activarse los Datos, Me puede ayudar en ese tema por favor.
Mi celular es un ZTE Blade A612, ya seguí todos los pasos que menciona y aun no logra activarse los Datos, Me puede ayudar en ese tema por favor.
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¡Hola tecnológicos!
Muchos usuarios actualmente usan equipos liberados y al querer navegar a través de la Red de Claro se dan con la sorpresa de que no pueden.
Esto se debe a que el punto de acceso que conecta a la línea a la Red de Claro, no está configurado en celular.
Una forma de detectar ello es porque no aparece algún indicador de cobertura (H, H+, LTE, E, 3G, 4G).
Cada Smartphone dentro de sus configuraciones tiene las opciones de Red, la configuración manual es sencilla.
Aquí los pasos:
1. Ajustes / Configuración 2. Redes móviles / Más / Más Redes 3. Nombres de punto de Acceso / APN 4. Al ingresar a esta pantalla aparecerá una lista con distintas opciones las que debemos llenar son las siguientes: Nombre: Claro Datos Apn: claro.pe Nombre de Usuario: claro (opcional) Contraseña: claro (opcional) Tipo de autenticación: PAP Tipo de apn: default 5. Guardamos el perfil y listo.
Después de haber seguido los pasos, automáticamente tiene que aparecer el indicador de cobertura y seguido de ello se tiene que verificar el acceso a Internet.
Espero que les sirva en algún futuro y si tienen dudas, coméntenlas.
Observación: Esta configuración no aplica para iPhone, ya que en estos últimos, la configuración ya viene predeterminada.
Con esto te olvidas de llamar a pedir alguna configuración, ¡tú mismo eres! :robotvery-happy:
Muchos usuarios actualmente usan equipos liberados y al querer navegar a través de la Red de Claro se dan con la sorpresa de que no pueden.
Esto se debe a que el punto de acceso que conecta a la línea a la Red de Claro, no está configurado en celular.
Una forma de detectar ello es porque no aparece algún indicador de cobertura (H, H+, LTE, E, 3G, 4G).
Cada Smartphone dentro de sus configuraciones tiene las opciones de Red, la configuración manual es sencilla.
Aquí los pasos:
1. Ajustes / Configuración 2. Redes móviles / Más / Más Redes 3. Nombres de punto de Acceso / APN 4. Al ingresar a esta pantalla aparecerá una lista con distintas opciones las que debemos llenar son las siguientes: Nombre: Claro Datos Apn: claro.pe Nombre de Usuario: claro (opcional) Contraseña: claro (opcional) Tipo de autenticación: PAP Tipo de apn: default 5. Guardamos el perfil y listo.
Después de haber seguido los pasos, automáticamente tiene que aparecer el indicador de cobertura y seguido de ello se tiene que verificar el acceso a Internet.
Espero que les sirva en algún futuro y si tienen dudas, coméntenlas.
Observación: Esta configuración no aplica para iPhone, ya que en estos últimos, la configuración ya viene predeterminada.
Con esto te olvidas de llamar a pedir alguna configuración, ¡tú mismo eres! :robotvery-happy:
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hola! gracias por la ayuda, tengo la duda de cual es la diferencia entre elegir solo pap; o pap o chap o cual es mejor en todo caso
hola! gracias por la ayuda, tengo la duda de cual es la diferencia entre elegir solo pap; o pap o chap o cual es mejor en todo caso
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Buenas noches, ¿a qué se debe el poder hacer llamadas pero no poder recibirlas?
Buenas noches, ¿a qué se debe el poder hacer llamadas pero no poder recibirlas?
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Nos podría indicar de que operador están intentando llamarle y no ingresa, para realizar los descartes, así también como si es por periodos del día o el la afectación total, brindarnos también si es de un móvil o fijo que le están intentando llamarla.
Nos podría indicar de que operador están intentando llamarle y no ingresa, para realizar los descartes, así también como si es por periodos del día o el la afectación total, brindarnos también si es de un móvil o fijo que le están intentando llamarla.
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Saludos.
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SandraAnidem Por lo general podría deberse a problemas con la señal de la línea móvil. Intente retirando el chip del equipo y reiniciando el equipo. Si el problema persiste: intente colocando el chip en otro equipo y verifique si el problema persiste también en otro equipo.
Por lo general podría deberse a problemas con la señal de la línea móvil. Intente retirando el chip del equipo y reiniciando el equipo. Si el problema persiste: intente colocando el chip en otro equipo y verifique si el problema persiste también en otro equipo.
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Nos comenta como le fue. :robotwink:
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Hice todo el procedimiento que indico pero aun así no hay internet y tampoco ingresa las llamadas ¿qué puedo hacer?
Hice todo el procedimiento que indico pero aun así no hay internet y tampoco ingresa las llamadas ¿qué puedo hacer?
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Lizbeth11 ¿Cuál es la marca y modelo de su equipo? ¿Su servicio es prepago o postpago? Nos comenta :robotwink:
¿Cuál es la marca y modelo de su equipo? ¿Su servicio es prepago o postpago? Nos comenta :robotwink:
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¿Y cómo puedo mandar MMS? Me sale que el servicio no está habilitado por la red.
¿Y cómo puedo mandar MMS? Me sale que el servicio no está habilitado por la red.
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jordan777r me parece que el MMS ya ha sido descontinuado es decir ya no está habilitado, en breve le confirmo.
me parece que el MMS ya ha sido descontinuado es decir ya no está habilitado, en breve le confirmo.
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se puede o ya no se pueden enviar mms?, me sale que el servicio no esta habilitado en la red y si se puede como lo habilito?
se puede o ya no se pueden enviar mms?, me sale que el servicio no esta habilitado en la red y si se puede como lo habilito?
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Tengo el chip 4G pero no puedo cambiar la red a lite.
Tengo el chip 4G pero no puedo cambiar la red a lite.
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paul20 ¿cuál es la marca y modelo de su equipo? :robotmad:
¿cuál es la marca y modelo de su equipo? :robotmad:
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Hola, mi equipo es un ZTE apex y no levanta la red LTE, ya tengo el apn configurado, ¿me puede indicar una solución? Gracias.
Hola, mi equipo es un ZTE apex y no levanta la red LTE, ya tengo el apn configurado, ¿me puede indicar una solución? Gracias.
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Hola, configuré mi APN y conecto con los datos pero no entra a Google ni Facebook que tengo que hacer para que entre, mi celular solo usa cobertura 3G o sino como lo vuelvo a configurar.
Hola, configuré mi APN y conecto con los datos pero no entra a Google ni Facebook que tengo que hacer para que entre, mi celular solo usa cobertura 3G o sino como lo vuelvo a configurar.
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Xander081018 Le recomiendo que se comunique al 123 para que pueda verificar el estado de su servicio.
Le recomiendo que se comunique al 123 para que pueda verificar el estado de su servicio.
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Saludos :robotwink:
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Buenas, tengo un problema recurrente, vivo en la ciudad de Huaraz donde hay cobertura 4G, cada mañana tengo que buscar la red de claro para obtener señal H pues de un momento a otro pasa de señal H a señal E, la configuración que tengo la muestro en la imagen adjunta, por favor solicito vuestra ayuda (En las fotos aparece la conexión a WiFi, generalmente es E).
Buenas, tengo un problema recurrente, vivo en la ciudad de Huaraz donde hay cobertura 4G, cada mañana tengo que buscar la red de claro para obtener señal H pues de un momento a otro pasa de señal H a señal E, la configuración que tengo la muestro en la imagen adjunta, por favor solicito vuestra ayuda (En las fotos aparece la conexión a WiFi, generalmente es E).
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Gracias.
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¿Cuál es la configuración del APN para el internet Claro?","moderationData":{"__ref":"ModerationData:moderation_data:5576"},"body":"
Realizar la configuración es simple, solo sigue estos pasos al pie de la letra y listo.
1. Ajustes / Configuración 2. Redes móviles / Más / Más Redes 3. Nombres de punto de Acceso / APN 4. Al ingresar a esta pantalla aparecerá una lista con distintas opciones que debes llenar de la siguiente manera:
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Nombre: Claro Datos Apn: claro.pe Nombre de Usuario: claro (opcional) Contraseña: claro (opcional) Tipo de autenticación: PAP Tipo de apn: default
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5. Guardamos el perfil y listo.
Después de haber seguido los pasos, automáticamente tiene que aparecer el indicador de cobertura y seguido de ello se tiene que verificar el acceso a Internet.
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Observación: Esta configuración no aplica para iPhone ya que para estos equipos la configuración viene predeterminada.
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De tener alguna duda o consulta, puedes comunicarte con un asesor a través del ClaroBot.
Realizar la configuración es simple, solo sigue estos pasos al pie de la letra y listo.
1. Ajustes / Configuración 2. Redes móviles / Más / Más Redes 3. Nombres de punto de Acceso / APN 4. Al ingresar a esta pantalla aparecerá una lista con distintas opciones que debes llenar de la siguiente manera:
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Nombre: Claro Datos Apn: claro.pe Nombre de Usuario: claro (opcional) Contraseña: claro (opcional) Tipo de autenticación: PAP Tipo de apn: default
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5. Guardamos el perfil y listo.
Después de haber seguido los pasos, automáticamente tiene que aparecer el indicador de cobertura y seguido de ello se tiene que verificar el acceso a Internet.
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Observación: Esta configuración no aplica para iPhone ya que para estos equipos la configuración viene predeterminada.
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De tener alguna duda o consulta, puedes comunicarte con un asesor a través del ClaroBot.
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Un gusto ayudarte 😊
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