Discusión del foro

Principiante

06-11-2021

Resuelto

¿Cómo se desactiva el desvío de llamadas?

Buenas días, mi número de celular tiene un desvío de llamada a otro número que no conozco. Cuando alguien me llama y no puedo contestar automáticamente se desvía a ese número y le contesta otra persona, ¿cómo hago para desactivar esa opción o qué se debe hacer? Por favor su ayuda, muchas gracias.

desactivación

desvío de llamadas

móvil

1 Respuesta

rcml1980
Leyenda
06-11-2021
Hola,

Muy fácil, lo que debes hacer es entrar a la configuración de tu celular y seguir los siguientes pasos:

1. Ingresas al Menú de Llamadas.

2. Luego Ajustes.

3. Después Más ajustes.

4. Ingresa a Desvío de llamadas.

5. Selecciona Llamada de voz.

6. Selecciona el tipo de desvío deseado.

7. Selecciona DESACTIVAR.

De todas maneras, buscando en la Comunidad encontré una pregunta que también podrá ayudarte.

https://comunidad.claro.com.pe/t5/M%C3%B3vil/C%C3%B3mo-cambiar-el-n%C3%BAmero-de-desv%C3%ADo-de-llamadas/td-p/41259

Ahora, una alternativa que también funciona, es hacer un reinicio de fábrica de tu equipo, recuerda tener la batería al 100% y no debe tener claves, ni por contraseña o patrón, así como también eliminar previamente tus cuentas.

De lo contrario, puedes comunicarte con un asesor a través del ClaroBot.

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¿Cómo se desactiva el desvío de llamadas?","moderationData":{"__ref":"ModerationData:moderation_data:71806"},"body":"

Hola,

Muy fácil, lo que debes hacer es entrar a la configuración de tu celular y seguir los siguientes pasos:

1. Ingresas al Menú de Llamadas.

2. Luego Ajustes.

3. Después Más ajustes.

4. Ingresa a Desvío de llamadas.

5. Selecciona Llamada de voz.

6. Selecciona el tipo de desvío deseado.

7. Selecciona DESACTIVAR.

De todas maneras, buscando en la Comunidad encontré una pregunta que también podrá ayudarte.

https://comunidad.claro.com.pe/t5/M%C3%B3vil/C%C3%B3mo-cambiar-el-n%C3%BAmero-de-desv%C3%ADo-de-llamadas/td-p/41259

Ahora, una alternativa que también funciona, es hacer un reinicio de fábrica de tu equipo, recuerda tener la batería al 100% y no debe tener claves, ni por contraseña o patrón, así como también eliminar previamente tus cuentas.

De lo contrario, puedes comunicarte con un asesor a través del ClaroBot.

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