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  • Avatar de rcml1980
    rcml1980
    Leyenda
    01-03-2023

    Hola Delfín 

     

    Si quieres desistir de tu solicitud de cambio de plan a prepago, debes de contactarte con un asesor a través del ClaroBot, para que te ayude a ingresar la cancelación de dicha solicitud.

  • Avatar de AndersonJgarcia
    AndersonJgarcia
    Leyenda
    01-03-2023

    Hola. 😉👍

     

    Amigo agrega este Whatsapp de Claro y escribe la palabra "Asesor" sin comillas

    Numero de claro: +51915020030

     

    Cuando estés con el asesor ver directo al punto. Se preciso y pídele que cancele tu solicitud. 

     

    😉👍 Espero haberte ayudado. Si fue así dale like y marca como solución. 

     

     

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¿Cómo puedo cancelar la migración a prepago que realice desde la app Mi Claro?","moderationData":{"__ref":"ModerationData:moderation_data:78989"},"body":"

Hola Delfín 

\n

 

\n

Si quieres desistir de tu solicitud de cambio de plan a prepago, debes de contactarte con un asesor a través del ClaroBot, para que te ayude a ingresar la cancelación de dicha solicitud.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-02-28T20:42:58.799-05:00","lastPublishTime":"2023-08-23T17:04:24.780-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":1659},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:78988/message:78989","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:157893":{"__typename":"User","id":"user:157893","uid":157893,"login":"AndersonJgarcia","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-01-04T12:19:06.107-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:157893"},"ModerationData:moderation_data:78990":{"__typename":"ModerationData","id":"moderation_data:78990","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:78990":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:157893"},"id":"message:78990","revisionNum":1,"uid":78990,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:78988"},"conversation":{"__ref":"Conversation:conversation:78988"},"subject":"Re: ¿Cómo puedo cancelar la migración a prepago que realice desde la app Mi Claro?","moderationData":{"__ref":"ModerationData:moderation_data:78990"},"body":"

Hola. 😉👍

 

Amigo agrega este Whatsapp de Claro y escribe la palabra \"Asesor\" sin comillas

Numero de claro: +51915020030

 

Cuando estés con el asesor ver directo al punto. Se preciso y pídele que cancele tu solicitud. 

 

😉👍 Espero haberte ayudado. Si fue así dale like y marca como solución. 

 

 

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