Discusión del foro

Avatar de ellenarias
ellenarias
Leyenda
16-08-2018

Hola  

 

Si deseas generar el bloqueo de tu línea por pérdida o robo, tienes que comunicarte directamente al canal de atención, vía telefónica de Claro. Desde un móvil Claro sin costo al 123, desde un móvil o fijo sin costo al 0 800 00 123 o desde un móvil o fijo con costo al 01 620-0123.

Por otro lado recuerda, que no es recomendable que brindes información privada por este medio, ya que es un foro público y por seguridad es mejor que protejas tus datos.

 

Saludos :smileyhappy: 

 

ENAM 

Avatar de robledo1
robledo1
Principiante
26-05-2024

bloquear numro

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Hola Esguz,

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\n

Amigo, por mandato de Osiptel, el canal correcto para bloquear tu línea y equipo es llamando al 123 si tienes un servicio móvil. También puedes acercarte a un Centro de Atención al Cliente, puedes agendar una cita aquí, adicionalmente también puedes agendar tu cita desde la App Mi Claro.

\n

 

\n

Recuerda que el bloqueo de la línea y equipo se realiza de manera conjunta y puede solicitarlo el titular de la línea, previa validación de datos.

\n

 

\n

¡Mucha Suerte!

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2018-02-26T11:41:13.798-05:00","lastPublishTime":"2023-10-26T12:48:30.204-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":1400290},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:2502/message:11796","customFields":[]},"User:user:173615":{"__typename":"User","id":"user:173615","uid":173615,"login":"robledo1","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"email":"","messagesCount":11,"biography":null,"topicsCount":0,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-05-26T08:22:37.245-05:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:83000":{"__typename":"ModerationData","id":"moderation_data:83000","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:15342":{"__typename":"ModerationData","id":"moderation_data:15342","status":"APPROVED","rejectReason":null},"User:user:43022":{"__typename":"User","id":"user:43022","login":"ellenarias","uid":43022,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"email":"","messagesCount":627,"biography":null,"topicsCount":3,"kudosReceivedCount":80,"kudosGivenCount":125,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-14T11:22:12.338-05:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":487},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"ForumReplyMessage:message:15342":{"__typename":"ForumReplyMessage","id":"message:15342","revisionNum":2,"uid":15342,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:2502"},"subject":"Re: ¿Cómo puedo bloquear el equipo y línea por robo?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:15342"},"body":"

Hola  juanzabala

\n

 

\n

Si deseas generar el bloqueo de tu línea por pérdida o robo, tienes que comunicarte directamente al canal de atención, vía telefónica de Claro. Desde un móvil Claro sin costo al 123, desde un móvil o fijo sin costo al 0 800 00 123 o desde un móvil o fijo con costo al 01 620-0123.

\n

Por otro lado recuerda, que no es recomendable que brindes información privada por este medio, ya que es un foro público y por seguridad es mejor que protejas tus datos.

\n

 

\n

Saludos :smileyhappy: 

\n

 

\n

ENAM 

","body@stringLength":"843","rawBody":"

Hola  juanzabala

\n

 

\n

Si deseas generar el bloqueo de tu línea por pérdida o robo, tienes que comunicarte directamente al canal de atención, vía telefónica de Claro. Desde un móvil Claro sin costo al 123, desde un móvil o fijo sin costo al 0 800 00 123 o desde un móvil o fijo con costo al 01 620-0123.

\n

Por otro lado recuerda, que no es recomendable que brindes información privada por este medio, ya que es un foro público y por seguridad es mejor que protejas tus datos.

\n

 

\n

Saludos :smileyhappy: 

\n

 

\n

ENAM 

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