El día de hoy me robaron mi celular en el Hospital Almenara, de pedí a mi sobrina para que lo bloqueé o anule, yo no puedo hacerlo debido a que he tenido un accidente y me encuentro imposibilitada para hacer cualquier trámite, mi sobrina ha llamado al 123 prestándose un celular claro y el Sr. Daniel Bazan le hizo varias preguntas, creo yo innecesarias ante esta emergencia, por ejemplo cuando vencía el pago de la línea, por más que le hizo presente mi estado de salud el Sr. Daniel Bazan se niega a proceder con el bloqueo o anulación.
He llamado de mi teléfono fijo al 0(800)00123 y 016200123 y no atienden este servicio de bloqueo.
Quiero presentar mi reclamo ante la poca voluntad de servicio del Sr. Daniel Bazan, así como se desviven para solicitar el cambio de servicio para su empresa o en las ventas de celulares, lo mismo debe hacer cuando un usuario de claro tiene un problema como el mío. Y responsabilizo a la empresa de lo que pueda suceder.
Espero que por este medio, pueda realizar la anulación o bloqueo de la línea de mi celular.
ana34 En primer lugar, le deseo su pronta recuperación y buena salud. Respecto al bloqueo de la línea comentarle que solo usted como titular puede hacer el trámite vía llamada o en la oficina de Claro. Puede llamar desde cualquier otra línea de Claro al 123 para solicitar el bloqueo o al 0800-00-123 (servicios móviles) para solicitar el bloqueo del equipo y el chip. Entiendo su malestar con el asesor Daniel Bazán que atendió a su sobrina mediante llamada telefónica, sin embargo las preguntas son necesarias para validar que realmente sea el titular quien solicite el bloqueo por robo o pérdida y no otras personas. En ese sentido, le invito por favor a volver llamar al 123 para solicitar el bloqueo o al 0800-00-123 (servicios móviles) para solicitar el bloqueo del equipo y el chip; recuerde solo el titular puede realizar este trámite vía llamada. Nos comenta cualquier otra duda :robotsad:
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¿Cómo puedo bloquear el equipo y línea por robo?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:19667"},"parent":{"__ref":"ForumReplyMessage:message:19630"},"body":"
ana34 En primer lugar, le deseo su pronta recuperación y buena salud. Respecto al bloqueo de la línea comentarle que solo usted como titular puede hacer el trámite vía llamada o en la oficina de Claro. Puede llamar desde cualquier otra línea de Claro al 123 para solicitar el bloqueo o al 0800-00-123 (servicios móviles) para solicitar el bloqueo del equipo y el chip. Entiendo su malestar con el asesor Daniel Bazán que atendió a su sobrina mediante llamada telefónica, sin embargo las preguntas son necesarias para validar que realmente sea el titular quien solicite el bloqueo por robo o pérdida y no otras personas. En ese sentido, le invito por favor a volver llamar al 123 para solicitar el bloqueo o al 0800-00-123 (servicios móviles) para solicitar el bloqueo del equipo y el chip; recuerde solo el titular puede realizar este trámite vía llamada. Nos comenta cualquier otra duda :robotsad:
\n
","body@stringLength":"1210","rawBody":"
En primer lugar, le deseo su pronta recuperación y buena salud. Respecto al bloqueo de la línea comentarle que solo usted como titular puede hacer el trámite vía llamada o en la oficina de Claro. Puede llamar desde cualquier otra línea de Claro al 123 para solicitar el bloqueo o al 0800-00-123 (servicios móviles) para solicitar el bloqueo del equipo y el chip. Entiendo su malestar con el asesor Daniel Bazán que atendió a su sobrina mediante llamada telefónica, sin embargo las preguntas son necesarias para validar que realmente sea el titular quien solicite el bloqueo por robo o pérdida y no otras personas. En ese sentido, le invito por favor a volver llamar al 123 para solicitar el bloqueo o al 0800-00-123 (servicios móviles) para solicitar el bloqueo del equipo y el chip; recuerde solo el titular puede realizar este trámite vía llamada. Nos comenta cualquier otra duda :robotsad:
\n
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Amigo, por mandato de Osiptel, el canal correcto para bloquear tu línea y equipo es llamando al 123 si tienes un servicio móvil. También puedes acercarte a un Centro de Atención al Cliente, puedes agendar una cita aquí, adicionalmente también puedes agendar tu cita desde la App Mi Claro.
\n
\n
Recuerda que el bloqueo de la línea y equipo se realiza de manera conjunta y puede solicitarlo el titular de la línea, previa validación de datos.
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\n
¡Mucha Suerte!
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El día de hoy me robaron mi celular en el Hospital Almenara, de pedí a mi sobrina para que lo bloqueé o anule, yo no puedo hacerlo debido a que he tenido un accidente y me encuentro imposibilitada para hacer cualquier trámite, mi sobrina ha llamado al 123 prestándose un celular claro y el Sr. Daniel Bazan le hizo varias preguntas, creo yo innecesarias ante esta emergencia, por ejemplo cuando vencía el pago de la línea, por más que le hizo presente mi estado de salud el Sr. Daniel Bazan se niega a proceder con el bloqueo o anulación.
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He llamado de mi teléfono fijo al 0(800)00123 y 016200123 y no atienden este servicio de bloqueo.
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Quiero presentar mi reclamo ante la poca voluntad de servicio del Sr. Daniel Bazan, así como se desviven para solicitar el cambio de servicio para su empresa o en las ventas de celulares, lo mismo debe hacer cuando un usuario de claro tiene un problema como el mío. Y responsabilizo a la empresa de lo que pueda suceder.
\n
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Espero que por este medio, pueda realizar la anulación o bloqueo de la línea de mi celular.
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\n
ANA MARÍA LLANOS BRICEÑO
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Celular xxxxxxxxx
\n
Fijo Movistar xxxxxx
","body@stringLength":"4682","rawBody":"
El día de hoy me robaron mi celular en el Hospital Almenara, de pedí a mi sobrina para que lo bloqueé o anule, yo no puedo hacerlo debido a que he tenido un accidente y me encuentro imposibilitada para hacer cualquier trámite, mi sobrina ha llamado al 123 prestándose un celular claro y el Sr. Daniel Bazan le hizo varias preguntas, creo yo innecesarias ante esta emergencia, por ejemplo cuando vencía el pago de la línea, por más que le hizo presente mi estado de salud el Sr. Daniel Bazan se niega a proceder con el bloqueo o anulación.
\n
He llamado de mi teléfono fijo al 0(800)00123 y 016200123 y no atienden este servicio de bloqueo.
\n
Quiero presentar mi reclamo ante la poca voluntad de servicio del Sr. Daniel Bazan, así como se desviven para solicitar el cambio de servicio para su empresa o en las ventas de celulares, lo mismo debe hacer cuando un usuario de claro tiene un problema como el mío. Y responsabilizo a la empresa de lo que pueda suceder.
\n
\n
Espero que por este medio, pueda realizar la anulación o bloqueo de la línea de mi celular.
\n
\n
ANA MARÍA LLANOS BRICEÑO
\n
Celular xxxxxxxxx
\n
Fijo Movistar xxxxxx
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