Discusión del foro

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  • Avatar de amerino
    amerino
    Leyenda
    10-05-2019

    Hola!

     

    Los pasos a seguir para suscribirte Tonos de Espera son los mismos para las líneas Postpago y Prepago.😉 Para suscribirte puedes:

     

    1. Enviar un SMS al 728 con la palabra CLARO

    2. Llamar al *728

    3. Ingresar a www.tonosdeespera.com.pe

    4. Si eres Android, puedes descargar el app Tonos de Espera desde Play Store

     

    Toma en cuenta que una vez suscrito, se seleccionará una canción automáticamente en tu tono. Para activar la canción que quieras, puedes llamar al *728, ingresar a la web de Tonos de Espera o ingresar a la app disponible para Android.

     

    Encontrarás artistas como Camilo, Maluma, Karol G, Daddy Yankee y hasta barras peruanas de La Franja Oriente.

     

    Saludos.

  • Avatar de HAGUZ
    HAGUZ
    Leyenda
    11-05-2019
    Papuchon

    La suscripción del servicio Tonos de Espera aplica para clientes Prepago y Postpago.

    El servicio tiene un plan de suscripción:

    Plan mensual: El costo por el servicio es de S/ 3 por mes. Los primeros 15 días son de REGALO.

    Plan semanal: El costo por el servicio es de S/ 1 por semana. Los primeros 7 días son de REGALO.

    Pasado los 15 días o 7 días, se iniciarán los cobros por el concepto de suscripción mensual o semanal del servicio.

    La activación del servicio de Tonos de Espera se realizará en un plazo máximo de 4 horas, desde la solicitud de activación del servicio. Al activarse se configurará en tu línea un tono por defecto o predeterminado por Claro; podrás cambiar en cualquier momento el tono por defecto realizando la activación de un tono del servicio.

    La activación de los tonos NO tiene costo, podrás activarlos de forma ILIMITADA y eliminar los tonos que desees.

    Podrás activar más de un tono de espera, los cuales se reproducirán en forma aleatoria cuando te llamen.

    El cobro del servicio de Tonos de Espera se realizará de la siguiente manera:

    Clientes Prepago: La suscripción se descontará de su saldo de recarga.

    Clientes Postpago con tope de consumo: La suscripción se descontará del saldo recarga.

    Clientes Postpago sin tope de consumo: La suscripción se facturará como un cargo adicional.

    Podrás cancelar el servicio en cualquier momento de las siguientes formas:

    Enviando un SMS sin costo al 728 con la palabra "SALIR".

    Desde la App, sitio móvil y Web desde el menú de la izquierda seleccionando el ícono de barras > opción Ayuda > opción Plan Ilimitado > selecciona Cancelar Suscripción.

    Llamando sin costo al *728 opción 3.

    En caso solicites un cambio de número de línea o el cambio de operador del servicio celular, el servicio Tonos de Espera será dado de baja en forma automática.

    ¡Si tiene dudas nos comenta!
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¿Cómo activo mi tono de espera en postpago?","moderationData":{"__ref":"ModerationData:moderation_data:20049"},"body":"

Hola!

\n

 

\n

Los pasos a seguir para suscribirte Tonos de Espera son los mismos para las líneas Postpago y Prepago.😉 Para suscribirte puedes:

\n

 

\n

1. Enviar un SMS al 728 con la palabra CLARO

\n

2. Llamar al *728

\n

3. Ingresar a www.tonosdeespera.com.pe

\n

4. Si eres Android, puedes descargar el app Tonos de Espera desde Play Store

\n

 

\n

Toma en cuenta que una vez suscrito, se seleccionará una canción automáticamente en tu tono. Para activar la canción que quieras, puedes llamar al *728, ingresar a la web de Tonos de Espera o ingresar a la app disponible para Android.

\n

 

\n

Encontrarás artistas como Camilo, Maluma, Karol G, Daddy Yankee y hasta barras peruanas de La Franja Oriente.

\n

 

\n

Saludos.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-05-10T07:39:46.617-05:00","lastPublishTime":"2022-06-09T16:48:01.325-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":16551},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:20033/message:20049","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:1329":{"__typename":"User","id":"user:1329","uid":1329,"login":"HAGUZ","biography":"Soy un ciudadano Limeño, todos tenemos derechos, deberes y obligaciones. http://bit.ly/2HeDJbp","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-07T18:52:11.588-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xMzI5LTQxOTBpMTQ2RTREM0EzNUQ2MjE1Qg"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:1329"},"ModerationData:moderation_data:20100":{"__typename":"ModerationData","id":"moderation_data:20100","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:20100":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1329"},"id":"message:20100","revisionNum":1,"uid":20100,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:20033"},"conversation":{"__ref":"Conversation:conversation:20033"},"subject":"Re: ¿Cómo activo mi tono de espera en postpago?","moderationData":{"__ref":"ModerationData:moderation_data:20100"},"body":"Papuchon

La suscripción del servicio Tonos de Espera aplica para clientes Prepago y Postpago.

El servicio tiene un plan de suscripción:

Plan mensual: El costo por el servicio es de S/ 3 por mes. Los primeros 15 días son de REGALO.

Plan semanal: El costo por el servicio es de S/ 1 por semana. Los primeros 7 días son de REGALO.

Pasado los 15 días o 7 días, se iniciarán los cobros por el concepto de suscripción mensual o semanal del servicio.

La activación del servicio de Tonos de Espera se realizará en un plazo máximo de 4 horas, desde la solicitud de activación del servicio. Al activarse se configurará en tu línea un tono por defecto o predeterminado por Claro; podrás cambiar en cualquier momento el tono por defecto realizando la activación de un tono del servicio.

La activación de los tonos NO tiene costo, podrás activarlos de forma ILIMITADA y eliminar los tonos que desees.

Podrás activar más de un tono de espera, los cuales se reproducirán en forma aleatoria cuando te llamen.

El cobro del servicio de Tonos de Espera se realizará de la siguiente manera:

Clientes Prepago: La suscripción se descontará de su saldo de recarga.

Clientes Postpago con tope de consumo: La suscripción se descontará del saldo recarga.

Clientes Postpago sin tope de consumo: La suscripción se facturará como un cargo adicional.

Podrás cancelar el servicio en cualquier momento de las siguientes formas:

Enviando un SMS sin costo al 728 con la palabra \"SALIR\".

Desde la App, sitio móvil y Web desde el menú de la izquierda seleccionando el ícono de barras > opción Ayuda > opción Plan Ilimitado > selecciona Cancelar Suscripción.

Llamando sin costo al *728 opción 3.

En caso solicites un cambio de número de línea o el cambio de operador del servicio celular, el servicio Tonos de Espera será dado de baja en forma automática.

¡Si tiene dudas nos 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