Discusión del foro

Avatar de jp23
jp23
Principiante
16-01-2022
Resuelto

¿Alguien tiene llamadas salientes no reconocidas del número 9979918xx?

Revisando el detalle de llamadas en Mi Claro, veo que todos los meses tengo llamadas salientes a este número 9979918xx las cuales nunca realicé y no hay registro en mi celular. He llamado a Claro ...
llamadas
mi claro
  • Avatar de Hannah-123
    Hannah-123
    16-02-2021

    ¡Hola amiguito!

     

    Me pasó hace mucho tiempo algo similar, pero tranquiiii, Claro me pudo ayudar y asumió su error. Ya que la compra lo hiciste mediante una tarjeta y ellos puedes verificar en su sistema que no se realizó la compra a pesar que te descontaron.

     

    Sería bueno que hagas la consulta con el ClaroBot para que lo validen, como te digo si es un error, ellos podrán hacer la devolución así que no te preocupes.

     

    ¡Lindo día! :heart:

Avatar de Roma5
Roma5
Profesional
05-04-2023

Si el número me registra como si lo hubiera llamado  997991801 y pertenece. A claro operador hay que ir al agente me dice 

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He llamado a Claro ...","body@stringLength":"309","rawBody":"

Revisando el detalle de llamadas en Mi Claro, veo que todos los meses tengo llamadas salientes a este número 9979918xx las cuales nunca realicé y no hay registro en mi celular.

He llamado a Claro y dicen que no me pueden ayudar y que no hay un área de seguridad, voy a presentar mi denuncia.

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Revisando el detalle de llamadas en Mi Claro, veo que todos los meses tengo llamadas salientes a este número 9979918xx las cuales nunca realicé y no hay registro en mi celular.

He llamado a Claro y dicen que no me pueden ayudar y que no hay un área de seguridad, voy a presentar mi denuncia.

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Si el número me registra como si lo hubiera llamado  997991801 y pertenece. A claro operador hay que ir al agente me dice 

","body@stringLength":"139","rawBody":"

Si el número me registra como si lo hubiera llamado  997991801 y pertenece. A claro operador hay que ir al agente me dice 

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Hola jp23,

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\n

No amigo, me parece muy raro lo que nos cuentas. Yo he revisado mi reporte de llamadas salientes y no he tenido un número a cuál no he llamado. Te recomiendo que coloques una clave en tu equipo o cambies la que ya tienes, quizás alguien cogió tu celular e hizo una llamada y después la borró de tu celular.

\n

 

\n

De igual forma, te recomiendo contactarte con un asesor de claro, para ello, le puedes preguntar al ClaroBot

\n

 

\n

Espero que te sirva la información, si es así acéptala como solución y por favor regálame un like =D.

\n

 

\n

Saludos.

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