Tengo el paquete premium contratado de la Liga 1 max en Claro Video, ya llevo meses con el servicio y no he tenido inconvenientes hasta esta última semana, que en todos mis dispositivos (vía wifi de ...
Hola buenas te recomiendo esperar la respuesta de tu caso presentado, para que el área correspondiente te indique si es un tema de restricción de tu operador de internet o algún tema de actualización o compatibilidad del aplicativo en el móvil o TV.
Por lo que nos comentas, cuando utilizas el plan de datos de tu internet móvil todo funciona bien, entonces podría ser un tema o problema con tu operador de internet o compatibilidad del aplicativo, recuerda que la empresa operadora de internet es el que administra a que páginas podemos acceder o no, quizás se trate de un tema de política y privacidad, por lo que te recomendaría presentar un reclamo con tu operador de internet, para que realicen un descarte de esta restricción.
En lo personal, he probado en varios operadores de internet tanto de servicio hogar y móvil, y no he tenido ningún problema de restricción o que no pueda visualizar el contenido.
Si necesitas más información te recomiendo que te comuníques con un asesor a través deClaroBot.
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LIGA 1 MAX CON INTERNET DE MOVISTAR","id":"message:83511","revisionNum":2,"repliesCount":2,"author":{"__ref":"User:user:168749"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:claro-video"},"conversation":{"__ref":"Conversation:conversation:83511"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:83511"},"body@stripHtml({\"truncateLength\":200})":" Tengo el paquete premium contratado de la Liga 1 max en Claro Video, ya llevo meses con el servicio y no he tenido inconvenientes hasta esta última semana, que en todos mis dispositivos (vía wifi de ...","body@stringLength":"1027","rawBody":"
Tengo el paquete premium contratado de la Liga 1 max en Claro Video, ya llevo meses con el servicio y no he tenido inconvenientes hasta esta última semana, que en todos mis dispositivos (vía wifi de movistar), me arroja el mensaje en pantalla de: El canal L1 Max 10 no está disponible por ahora continua viendo tu programación favorita probando otro canal, pero por ejemplo si desde mi celular desconecto la wifi y trato de conectarme vía mis datos (servicio celular de Claro), entra con total normalidad, si comparto datos a mi TV desde mi celular claro, también entran con normalidad, el problema viene cuando estoy conectado al wifi de movistar, y \"No puedo cambiar de operador de internet fijo en casa porque en mi zona solo hay cobertura de movistar lamentablemente\" .... se me ocurre que Claro tal vez esté haciendo algún tipo de restricción de los DNS de movistar a su servicio, o no ée qué pueda estar pasando, llame al 123 y me dijeron que iban a verificar porque para ellos el servicio esta Ok... Alguna ayuda.
Tengo el paquete premium contratado de la Liga 1 max en Claro Video, ya llevo meses con el servicio y no he tenido inconvenientes hasta esta última semana, que en todos mis dispositivos (vía wifi de movistar), me arroja el mensaje en pantalla de: El canal L1 Max 10 no está disponible por ahora continua viendo tu programación favorita probando otro canal, pero por ejemplo si desde mi celular desconecto la wifi y trato de conectarme vía mis datos (servicio celular de Claro), entra con total normalidad, si comparto datos a mi TV desde mi celular claro, también entran con normalidad, el problema viene cuando estoy conectado al wifi de movistar, y \"No puedo cambiar de operador de internet fijo en casa porque en mi zona solo hay cobertura de movistar lamentablemente\" .... se me ocurre que Claro tal vez esté haciendo algún tipo de restricción de los DNS de movistar a su servicio, o no ée qué pueda estar pasando, llame al 123 y me dijeron que iban a verificar porque para ellos el servicio esta Ok... Alguna ayuda.
"},"Conversation:conversation:83511":{"__typename":"Conversation","id":"conversation:83511","solved":true,"topic":{"__ref":"ForumTopicMessage:message:83511"},"lastPostingActivityTime":"2024-07-24T14:57:55.302-05:00","lastPostTime":"2024-07-24T09:27:44.014-05:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:83511":{"__typename":"ModerationData","id":"moderation_data:83511","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:83511_2":{"__typename":"Revision","id":"revision:83511_2","lastEditTime":"2024-07-24T14:57:55.302-05:00"},"ForumReplyMessage:message:83520":{"__typename":"ForumReplyMessage","id":"message:83520","conversation":{"__ref":"Conversation:conversation:83511"},"author":{"__ref":"User:user:175098"},"revisionNum":1,"uid":83520,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-video"},"subject":"Re: PROBLEMAS LIGA 1 MAX CON INTERNET DE MOVISTAR","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:83520"},"parent":{"__ref":"ForumTopicMessage:message:83511"},"body":"
Reporta tu problema como una avería para que un técnico pueda visitarte de manera presencial:
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Hola buenas te recomiendo esperar la respuesta de tu caso presentado, para que el área correspondiente te indique si es un tema de restricción de tu operador de internet o algún tema de actualización o compatibilidad del aplicativo en el móvil o TV.
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Por lo que nos comentas, cuando utilizas el plan de datos de tu internet móvil todo funciona bien, entonces podría ser un tema o problema con tu operador de internet o compatibilidad del aplicativo, recuerda que la empresa operadora de internet es el que administra a que páginas podemos acceder o no, quizás se trate de un tema de política y privacidad, por lo que te recomendaría presentar un reclamo con tu operador de internet, para que realicen un descarte de esta restricción.
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En lo personal, he probado en varios operadores de internet tanto de servicio hogar y móvil, y no he tenido ningún problema de restricción o que no pueda visualizar el contenido.
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Si necesitas más información te recomiendo que te comuníques con un asesor a través deClaroBot.
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