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DenWilliams
Profesional
03-12-2024
Resuelto

Paramount+ en Claro video

Hola comunidad, alguien sabe por qué no puedo ver algunos titulos de Paramount+  en claro video, teniendo la suscripción activa y estando al día.
Paramount+
Avatar de Zake01
Zake01
Leyenda
03-12-2024

Hola buenas en principio debería solucionarse cerrando tu cuenta y volverla abrir.

 

Según parece es como si no estuvieras logueado o tu cuenta no tiene la suscripción que indicas, puede deberse a un error quizás con la facturación, primero descarta esto ingresando a tu perfil y verificando en el apartado de suscripciones si aparece , si es así y el problemas persiste lo más recomendable es comunicarte a la Línea 123 o escribir a ClaroBot, para que pueda verificar que esta pasando con tu cuenta.

 

Saludos,

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Hola comunidad, alguien sabe por qué no puedo ver algunos titulos de Paramount+  en claro video, teniendo la suscripción activa y estando al día.

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Hola comunidad, alguien sabe por qué no puedo ver algunos titulos de Paramount+  en claro video, teniendo la suscripción activa y estando al día.

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Hola buenas en principio debería solucionarse cerrando tu cuenta y volverla abrir.

\n

 

\n

Según parece es como si no estuvieras logueado o tu cuenta no tiene la suscripción que indicas, puede deberse a un error quizás con la facturación, primero descarta esto ingresando a tu perfil y verificando en el apartado de suscripciones si aparece , si es así y el problemas persiste lo más recomendable es comunicarte a la Línea 123 o escribir a ClaroBot, para que pueda verificar que esta pasando con tu cuenta.

\n

 

\n

Saludos,

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2024-12-03T17:58:19.234-05:00","lastPublishTime":"2024-12-10T14:19:57.216-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":297},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:85040/message:85041","readOnly":false,"editFrozen":false,"body@stringLength":"785","rawBody":"

Hola buenas en principio debería solucionarse cerrando tu cuenta y volverla abrir.

\n

 

\n

Según parece es como si no estuvieras logueado o tu cuenta no tiene la suscripción que indicas, puede deberse a un error quizás con la facturación, primero descarta esto ingresando a tu perfil y verificando en el apartado de suscripciones si aparece , si es así y el problemas persiste lo más recomendable es comunicarte a la Línea 123 o escribir a ClaroBot, para que pueda verificar que esta pasando con tu cuenta.

\n

 

\n

Saludos,

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