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Avatar de VJRIVEROC
VJRIVEROC
Principiante
04-06-2021
Resuelto

Hola! Tengo un Chromecast con Google TV pero no puedo instalar Claro Video

¿Se puede instalar Claro Video en el Chromecast con Google TV?

chromecast
claro video

6 Respuestas

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    01-08-2021

    Hola Joanne_Pris 

     

    Recuerda que cuando adquirimos un equipo + plan, estamos sujetos a lo que indica el contrato, pues es la promoción del descuento que firmamos por el equipo que renovemos. 

     

    Es muy cierto, al no cumplir este acuerdo o realizar un cambio en el contrato, implica y si corresponde las penalidades parciales que debemos pagar porque es lo correcto, pues es nuestra responsabilidad cuidar el equipo ya que nos fue entregado a cambio de cumplir el acuerdo firmado.

     

    Lo que yo te recomendaría es que puedas esperar y pagar hasta tu cuota nro. 10 de equipo y plan, o pagar la totalidad de cuotas pendientes, pasado unos días o rápidamente puedas acercarte a un CAC de manera presencial tal vez puedas renovar sin ningún tipo de penalidades o quizás califiques a una renovación anticipada, aquí ya no pagas ninguna penalidad y te exoneran algunos pagos de acuerdo a tu evaluación crediticia que muestra el sistema de la empresa operadora.

     

    Si aun así deseas bajar de plan, puedes escribir por el inbox del Facebook de Claro Perú o llamar al 080000123 desde cualquier fijo o móvil, y solicitar al asesor te informe de los costos por penalidad que te podrían aplicar y así tomas la mejor decisión para tu servicio contratado. Recuerda que si cambias de plan, afecta a tu historial crediticio en una próxima evaluación.

    • Avatar de Ladycita123
      Ladycita123
      Principiante
      06-10-2024

      Tengo un contrato de 12 meses de 55.90 y quiero bajar a 39.90 me cobrarán penalidad 

  • Avatar de 1v4n2021
    1v4n2021
    Leyenda
    01-08-2021

    Hola Joanne_Pris ¿qué tal?

    La respuesta es si, pero recuerda que Claro no cobra penalidad, lo que te estarían cobrando el monto por reintegro de equipo por reducir de plan.

     

    Yo te recomiendo que esperes un poco, ya que dependiendo tu tipo de contrato, sea de 12 o 18 meses, por ser un cliente puntual en pagos, Claro te da la facilidad de renovar en el mes 10 o mes 15 sin montos por reintegro.

     

    Ahora, si lo que quieres de sí o sí bajar de plan, te recomiendo comunicarte a través del ClaroBot Perú para que el asesor te indique el reintegro proporcional que deberás pagar.


    ¡Un Saludo!

    Si te ayuda la información, no olvides regalarme un like y marcar mi respuesta como solución.

  • Avatar de jorge16lv
    jorge16lv
    Principiante
    03-11-2024

    Para los que quieran tener claro video en su chromecast con Google tv, como ya comentaron otros usuarios, no está disponible nativamente en la tienda de aplicaciones. En mi caso bajé el APK de la aplicación, lo copié con la aplicación "Send files to tv" y me dejó instalarlo, funciona tal cual como en otra tv con Android TV en donde si la instalé de la tienda de aplicaciones. Saludos.

  • Avatar de Florian
    Florian
    Principiante
    05-06-2021

    Claro, para eso tu televisor debe contar con la aplicación de PlayStore.

    • Avatar de Sauldinho
      Sauldinho
      Principiante
      26-02-2022

      Debido a características técnicas de lanzamiento de google Tv, la aplicación Claro Video no está disponible en los televisores o Chromecast Google TV™ con sistema operativo Android. Salvo que claro actualice su app Claro video.

  • Avatar de Hannah-123
    Hannah-123
    Leyenda
    04-06-2021

    ¡Oliii, amiguito! :robothappy:

     

    Claro que sí puedes instalarlo, funciona con todas las generaciones o modelos del Chromecast, es más, acabo de consultar con atención al cliente y me han dicho que no hay incidencias, capaz algo estás haciendo mal.

     

    Lo mejor es que te comuniques con un asesor a través del ClaroBot para que te ayuden.

     

    Aquí porsiacaso te dejo un video que te explica como usarlo, tal vez te sirva: https://www.youtube.com/watch?v=sQmS266IQuM 

     

    ¡Suerte! :heart:

    • Avatar de Sauldinho
      Sauldinho
      Principiante
      26-02-2022

      Debido a características técnicas de lanzamiento del Google Tv, la aplicación Claro Video no está disponible en los televisores o chromecast Google TV™ con sistema operativo Android.

    • Avatar de DarkVice
      DarkVice
      Principiante
      05-12-2021

      Buenas tardes, en base a la pregunta que realizan tu respuesta no es acertada. En la nueva Chromecast con Google TV que tiene Android 10 no existe la aplicación nativa de Claro Video, solo la aplicación Claro Sports TV. Si se desea se puede castear la pantalla mediante la aplicación Claro Video del teléfono según lo que recomendaste en esta respuesta. Además, lo mismo pasa con cualquier dispositivo que use Android TV versión 10. Espero haber aclarado este tema.

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¿Se puede instalar Claro Video en el Chromecast con Google TV?

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Hola! Tengo un Chromecast con Google TV pero no puedo instalar Claro Video","moderationData":{"__ref":"ModerationData:moderation_data:84604"},"body":"

Para los que quieran tener claro video en su chromecast con Google tv, como ya comentaron otros usuarios, no está disponible nativamente en la tienda de aplicaciones. En mi caso bajé el APK de la aplicación, lo copié con la aplicación \"Send files to tv\" y me dejó instalarlo, funciona tal cual como en otra tv con Android TV en donde si la instalé de la tienda de aplicaciones. Saludos.

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Claro, para eso tu televisor debe contar con la aplicación de PlayStore.

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Debido a características técnicas de lanzamiento de google Tv, la aplicación Claro Video no está disponible en los televisores o Chromecast Google TV™ con sistema operativo Android. Salvo que claro actualice su app Claro video.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-02-26T08:20:19.679-05:00","lastPublishTime":"2022-05-28T13:09:56.716-05:00","metrics":{"__typename":"MessageMetrics","views":32432},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:67514/message:74284","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:76365":{"__typename":"User","id":"user:76365","uid":76365,"login":"Hannah-123","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-29T12:38:41.998-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS03NjM2NS01NzcyaUFCOTg1OTM3NTI2QkRFMjQ"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:76365"},"ModerationData:moderation_data:67515":{"__typename":"ModerationData","id":"moderation_data:67515","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:67515":{"__typename":"AcceptedSolutionMessage","uid":67515,"id":"message:67515","revisionNum":6,"author":{"__ref":"User:user:76365"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-video"},"parent":{"__ref":"ForumTopicMessage:message:67514"},"conversation":{"__ref":"Conversation:conversation:67514"},"subject":"Re: Hola! Tengo un Chromecast con Google TV pero no puedo instalar Claro Video","moderationData":{"__ref":"ModerationData:moderation_data:67515"},"body":"

¡Oliii, amiguito! :robothappy:

\n

 

\n

Claro que sí puedes instalarlo, funciona con todas las generaciones o modelos del Chromecast, es más, acabo de consultar con atención al cliente y me han dicho que no hay incidencias, capaz algo estás haciendo mal.

\n

 

\n

Lo mejor es que te comuniques con un asesor a través del ClaroBot para que te ayuden.

\n

 

\n

Aquí porsiacaso te dejo un video que te explica como usarlo, tal vez te sirva: https://www.youtube.com/watch?v=sQmS266IQuM 

\n

 

\n

¡Suerte! :heart:

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Debido a características técnicas de lanzamiento del Google Tv, la aplicación Claro Video no está disponible en los televisores o chromecast Google TV™ con sistema operativo Android.

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Buenas tardes, en base a la pregunta que realizan tu respuesta no es acertada. En la nueva Chromecast con Google TV que tiene Android 10 no existe la aplicación nativa de Claro Video, solo la aplicación Claro Sports TV. Si se desea se puede castear la pantalla mediante la aplicación Claro Video del teléfono según lo que recomendaste en esta respuesta. Además, lo mismo pasa con cualquier dispositivo que use Android TV versión 10. Espero haber aclarado este tema.

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