Estoy cansada de este servicio. Claro me llena mi buzón con full publicidad de meses gratis en Claro Video, pero cuando ingreso al portal (por la app y por web), me indica que mi correo ya está registrado. Intento crear o cambiar la contraseña con todos los requerimientos que me pide (mayúsculas, minúsculas, número y símbolo), pero ninguno es correlativo y aun así me dice que no cumple con los requisitos. He colocado mil fórmulas con la contraseña y NO se puede. Llamo al 123, me dejan en espera por 30min y solo me dicen que me enviaran un link para cambiar la contraseña y dicho link solo me enlaza a la página principal de Claro Video. Pésimo servicio
A mi tambien me pasaba lo mismo, y segui este ejemplo que me dieron: Prueba0#, y me funciono, a esto puedes variarlo modificarlo y si cumple con los requisitos indicados. (un detalle, lo realize por la web claro video).
Bienvenido a la comunidad, en el foro encontrarás respuestas por parte de usuarios de Claro.
La contraseña debe contener entre 6 y 10 caracteres. Al menos una letra mayúscula y minúscula, un número y un caracter especial: “!”, “@”, “#”, “$”, “%”, “-”, “_”, “,”. No se permite secuencia de números o letras.
Yo también pasé por lo mismo y no tenía nada que ver la contraseña, Si ya intentaste por la app de Claro video te recomiendo realizarlo por la web, si esto sigue los mas rápido es mandar el mensaje al facebook de Claro, ahí el asesor te responderá muy rápido y te dirá con qué cuenta estas registrada, a mi también me paso lo mismo por eso te aconsejo realices lo mismo, nos avisas que tal te fue😉👍🏻
Si te gusto mi respuesta dale como SOLUCIÓN ACEPTADA,
Gracias por tu respuesta pero ya intenté por la web tanto por el chrome como por explorer y es el mismo resultado.
Por Facebook nadie responde por eso opte por llamar al 123. Tengo mi usuario, se con que cuenta estoy registrada ya me ha confirmado eso por llamada lo que no me dan respuesta es por que la contraseña no le hace a pesar de ingresar todos los caracteres que piden.
Yo también estuve una semana así, lo que realicé es volverme a registrar con otro correo con el cual no me saliera que ya estaba registrado, ingresando al catálogo y eligiendo una película, te dejo un video para que te guíes, 👇🏼
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Estoy cansada de este servicio. Claro me llena mi buzón con full publicidad de meses gratis en Claro Video, pero cuando ingreso al portal (por la app y por web), me indica que mi correo ya está registrado. Intento crear o cambiar la contraseña con todos los requerimientos que me pide (mayúsculas, minúsculas, número y símbolo), pero ninguno es correlativo y aun así me dice que no cumple con los requisitos. He colocado mil fórmulas con la contraseña y NO se puede. Llamo al 123, me dejan en espera por 30min y solo me dicen que me enviaran un link para cambiar la contraseña y dicho link solo me enlaza a la página principal de Claro Video. Pésimo servicio
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Estoy cansada de este servicio. Claro me llena mi buzón con full publicidad de meses gratis en Claro Video, pero cuando ingreso al portal (por la app y por web), me indica que mi correo ya está registrado. Intento crear o cambiar la contraseña con todos los requerimientos que me pide (mayúsculas, minúsculas, número y símbolo), pero ninguno es correlativo y aun así me dice que no cumple con los requisitos. He colocado mil fórmulas con la contraseña y NO se puede. Llamo al 123, me dejan en espera por 30min y solo me dicen que me enviaran un link para cambiar la contraseña y dicho link solo me enlaza a la página principal de Claro Video. Pésimo servicio
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Claro Video me rechaza todas las contraseñas","moderationData":{"__ref":"ModerationData:moderation_data:54281"},"body":"
A mi tambien me pasaba lo mismo, y segui este ejemplo que me dieron: Prueba0#, y me funciono, a esto puedes variarlo modificarlo y si cumple con los requisitos indicados. (un detalle, lo realize por la web claro video).
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Saludos
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"repliesCount":0,"postTime":"2020-09-17T11:45:15.029-05:00","lastPublishTime":"2020-09-17T11:45:15.029-05:00","metrics":{"__typename":"MessageMetrics","views":25610},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:54267/message:54281","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2990":{"__typename":"User","id":"user:2990","uid":2990,"login":"Klezita","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-21T09:46:00.704-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0yOTkwLTU4MTBpQ0FBQ0IzMDkxRUExODE3MA"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:2990"},"ModerationData:moderation_data:54272":{"__typename":"ModerationData","id":"moderation_data:54272","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:54272":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2990"},"id":"message:54272","revisionNum":2,"uid":54272,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-video"},"parent":{"__ref":"ForumTopicMessage:message:54267"},"conversation":{"__ref":"Conversation:conversation:54267"},"subject":"Re: Claro Video me rechaza todas las contraseñas","moderationData":{"__ref":"ModerationData:moderation_data:54272"},"body":"
Hola,
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Bienvenido a la comunidad, en el foro encontrarás respuestas por parte de usuarios de Claro.
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La contraseña debe contener entre 6 y 10 caracteres. Al menos una letra mayúscula y minúscula, un número y un caracter especial: “!”, “@”, “#”, “$”, “%”, “-”, “_”, “,”. No se permite secuencia de números o letras.
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Saludos.
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Buen día FRANCESSCA,
Yo también pasé por lo mismo y no tenía nada que ver la contraseña, Si ya intentaste por la app de Claro video te recomiendo realizarlo por la web, si esto sigue los mas rápido es mandar el mensaje al facebook de Claro, ahí el asesor te responderá muy rápido y te dirá con qué cuenta estas registrada, a mi también me paso lo mismo por eso te aconsejo realices lo mismo, nos avisas que tal te fue😉👍🏻
Si te gusto mi respuesta dale como SOLUCIÓN ACEPTADA,
Saludos cordiales 🤗
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Gracias por tu respuesta pero ya intenté por la web tanto por el chrome como por explorer y es el mismo resultado.
Por Facebook nadie responde por eso opte por llamar al 123. Tengo mi usuario, se con que cuenta estoy registrada ya me ha confirmado eso por llamada lo que no me dan respuesta es por que la contraseña no le hace a pesar de ingresar todos los caracteres que piden.
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Yo también estuve una semana así, lo que realicé es volverme a registrar con otro correo con el cual no me saliera que ya estaba registrado, ingresando al catálogo y eligiendo una película, te dejo un video para que te guíes, 👇🏼
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":3,"postTime":"2020-09-17T11:43:24.697-05:00","lastPublishTime":"2020-09-17T12:05:22.409-05:00","metrics":{"__typename":"MessageMetrics","views":25566},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:54267/message:54280","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:75178":{"__typename":"User","id":"user:75178","uid":75178,"login":"Quintana24","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-03T09:30:37.847-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS03NTE3OC04ODMxaTYzNjNCQzI4RjU4MzBDNkI"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:75178"},"ModerationData:moderation_data:54286":{"__typename":"ModerationData","id":"moderation_data:54286","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:54286":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:75178"},"id":"message:54286","revisionNum":4,"uid":54286,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-video"},"parent":{"__ref":"ForumTopicMessage:message:54267"},"conversation":{"__ref":"Conversation:conversation:54267"},"subject":"Re: Claro Video me rechaza todas las contraseñas","moderationData":{"__ref":"ModerationData:moderation_data:54286"},"body":"
¡Hola, amiga!
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Bienvenida a la comunidad, en el foro encontrarás respuestas por parte de usuarios de Claro.
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Te recomiendo que tu contraseña sea de la siguiente manera: (C1l2a3r4o/*) o (C1l2a3r4o/*)
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De esa manera han podido hacerlo muchas amistades, ya luego la puedes cambiar.
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Recuerda que Claro Video gratis por 24 meses no funciona para cuentas corporativas, solo para planes Max postpago, Internet fijo HFC/FTTH.
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Ahora, si no puedes acceder, lo mejor será que te comuniques con un asesor a través del ClaroBot, por ahí muchas veces me han podido ayudar.
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¡Saludos cordiales, cuídate!
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¡Feliz Jueves, sonríele a la vida!
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#ClaroLover❤
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A mí me pasa lo mismo... Acabo de migrar y me pasa exactamente lo mismo.... 😠😡
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