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  • Avatar de Klezita
    Klezita
    Leyenda
    13-09-2020

    Hola Evelin,

    Bienvenida a la comunidad, en el foro encontrarás respuestas por parte de usuarios de Claro.

    Puedes cambiar tu contraseña haciendo clic en el botón de las tres rayitas horizontales > Mi perfil > Modificar contraseña.


    Si no recuerdas tu contraseña, puedes usar la opción "Olvide mi contraseña" al momento de iniciar sesión. Ante cualquier duda o consulta, recuerda que tienes a tu disposición el inbox del Facebook de Claro Perú.

    Saludos.

     

  • Avatar de Anton10
    Anton10
    Leyenda
    13-09-2020

    Hola evelin7, 

    A mi parecer cambiar la contraseña demora mucho así que te recomiendo que en la misma app de mi Claro video pongas en olvide contraseña y así te enviaran un correo para que la restablezcas con una nueva contraseña, y otra forma es llamando a un asesor de Claro para que pueda realizar el cambio de contraseña. 

    Saludos cordiales evelin 😉

     

  • Avatar de rcml1980
    rcml1980
    Leyenda
    13-09-2020

    Buenas Tardes @Evelin7

     

    Como ya lo indicaron tienes dos formas, lo más práctico para solucionarlo es con la opción "recuperar u olvide mi contraseña", en el cual puedes auto gestionarlo y crear su nueva contraseña.

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¿Cómo cambio la contraseña de Claro Video?","moderationData":{"__ref":"ModerationData:moderation_data:53602"},"body":"

Hola Evelin,

Bienvenida a la comunidad, en el foro encontrarás respuestas por parte de usuarios de Claro.

Puedes cambiar tu contraseña haciendo clic en el botón de las tres rayitas horizontales > Mi perfil > Modificar contraseña.

\n


Si no recuerdas tu contraseña, puedes usar la opción \"Olvide mi contraseña\" al momento de iniciar sesión. Ante cualquier duda o consulta, recuerda que tienes a tu disposición el inbox del Facebook de Claro Perú.

Saludos.

\n

 

\n

\n

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Hola evelin7, 

A mi parecer cambiar la contraseña demora mucho así que te recomiendo que en la misma app de mi Claro video pongas en olvide contraseña y así te enviaran un correo para que la restablezcas con una nueva contraseña, y otra forma es llamando a un asesor de Claro para que pueda realizar el cambio de contraseña. 

Saludos cordiales evelin 😉

 

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Buenas Tardes @Evelin7

\n

 

\n

Como ya lo indicaron tienes dos formas, lo más práctico para solucionarlo es con la opción \"recuperar u olvide mi contraseña\", en el cual puedes auto gestionarlo y crear su nueva contraseña.

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