Desde que me cambié a Claro la estabilidad de Claro Video es una pesadilla, lo uso 1 o 2 días y luego tengo que volver a afiliar el servicio, presentando problemas al intentar hacerlo... ¿Es normal o que es lo que está sucediendo?
Me pasa lo mismo
Hola,
Por experiencia personal, te recomiendo contactarte con un asesor a través del ClaroBot.
El problema que yo presenté era porque tenía que reestablecer la contraseña casi semanal, y los chicos me indicaron que el problema era porque mi correo electrónico no estaba asociado correctamente. Quizás tu problema sea algo similar, por eso debes comunicarte.
Ahora, recuerda que para gozar del servicio de streaming necesitas de una velocidad que te ayude a no presentar lentitud o que se ponga en pausas aleatorias (por ejemplo 50Mbps) (Recomendación).
Comunícate amigo, podrán ayudarte.
Ya es la segunda vez que me sucede lo mismo y ellos tienen mis datos. Aparecen en mi perfil de Claro Video y en todos los perfiles de Claro y es el mismo que la operadora dice tener al yo indicarle cual es... El problema no es por velocidad de conexión.
ErrPelon
Si es normal mientras más películas veas más se consumen tus megas y tienes que afiliarte.
No me parece que sea normal ya que la razón que me das es que es por alto consumo, cosas que en mi caso no aplica ya que solo vi como 6 capítulos de una serie en un lapso de 15 días aproximadamente.
Desde que me cambié a Claro la estabilidad de Claro Video es una pesadilla, lo uso 1 o 2 días y luego tengo que volver a afiliar el servicio, presentando problemas al intentar hacerlo... ¿Es normal o que es lo que está sucediendo?
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\n\n
Por experiencia personal, te recomiendo contactarte con un asesor a través del ClaroBot.
\n\n
El problema que yo presenté era porque tenía que reestablecer la contraseña casi semanal, y los chicos me indicaron que el problema era porque mi correo electrónico no estaba asociado correctamente. Quizás tu problema sea algo similar, por eso debes comunicarte.
\n\n
Ahora, recuerda que para gozar del servicio de streaming necesitas de una velocidad que te ayude a no presentar lentitud o que se ponga en pausas aleatorias (por ejemplo 50Mbps) (Recomendación).
\n\n
Comunícate amigo, podrán ayudarte.
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\nErrPelon
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