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libra151066
Principiante
03-04-2020
Resuelto

¿Por qué al ingresar a Claro Video aparece un recuadro de error?

Al ingresar a Claro Video aparece un recuadro de error que dice "La cuenta de IMUSICA ya está asociada a una cuenta de Claro Video".

claro video
error
imusica

2 Respuestas

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  • Avatar de Edytoons-1902
    Edytoons-1902
    Leyenda
    03-04-2020

    Hola

    Te recomendaría, que te comuniques con la gente de atención al cliente por Facebook.

    Ellos pueden reiniciar tu cuenta y de esa forma podrías volver a registrarte y disfrutar del servicio.

     

    Saludos.

  • Avatar de Dieguin
    Dieguin
    Leyenda
    03-04-2020

    Hola hermanito, libra151066 

     

    Lo mejor sería eliminar la cuenta de Claro Video y volver a registrarte, para eso tiene que comunicarte vía Facebook o Twitter de Claro Perú.

     

    Te solicitarán tus datos y con eso procederán con la eliminación, después tendrías que volver a validarlo. De lo contrario puedes dejar un número de contacto para que ellos notifiquen el problema que tienes con Claro Video y te ayuden a resolverlo.

     

    Espero te ayude,

    Dieguin.

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¿Por qué al ingresar a Claro Video aparece un recuadro de error?","moderationData":{"__ref":"ModerationData:moderation_data:38700"},"body":"

Hola

\n

Te recomendaría, que te comuniques con la gente de atención al cliente por Facebook.

\n

Ellos pueden reiniciar tu cuenta y de esa forma podrías volver a registrarte y disfrutar del servicio.

\n

 

\n

Saludos.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-04-03T16:46:36.600-05:00","lastPublishTime":"2020-04-04T09:43:47.194-05:00","metrics":{"__typename":"MessageMetrics","views":4063},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:claro-video/message:38698/message:38700","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:61034":{"__typename":"User","id":"user:61034","uid":61034,"login":"Dieguin","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-02-06T14:17:47.815-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:61034"},"ModerationData:moderation_data:38701":{"__typename":"ModerationData","id":"moderation_data:38701","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:38701":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:61034"},"id":"message:38701","revisionNum":3,"uid":38701,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-video"},"parent":{"__ref":"ForumTopicMessage:message:38698"},"conversation":{"__ref":"Conversation:conversation:38698"},"subject":"Re: ¿Por qué al ingresar a Claro Video aparece un recuadro de error?","moderationData":{"__ref":"ModerationData:moderation_data:38701"},"body":"

Hola hermanito, libra151066 

\n

 

\n

Lo mejor sería eliminar la cuenta de Claro Video y volver a registrarte, para eso tiene que comunicarte vía Facebook o Twitter de Claro Perú.

\n

 

\n

Te solicitarán tus datos y con eso procederán con la eliminación, después tendrías que volver a validarlo. De lo contrario puedes dejar un número de contacto para que ellos notifiquen el problema que tienes con Claro Video y te ayuden a resolverlo.

\n

 

\n

Espero te ayude,

\n

Dieguin.

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