Discusión del foro

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  • Avatar de Dieguin
    Dieguin
    Leyenda
    20-04-2020

    Hermanito, Leo.

     

    ¿Estás intentando probar desde un dispositivo móvil o desde un televisor?

     

    Yo acabo de hacer la prueba en mi televisor y he podido ingresar con normalidad, a lo mejor podría ser problemas con la señal, te recomiendo verificar el estado de tu servicio. Si hay fallas, intenta gestionar tu dispositivo mediante el aplicativo Smart Home y reinicia tu servicio. 

     

    Si el problema sigue, comunícate con un asesor mediante el inbox del Facebook de Claro Perú, verás que podrán ayudarte.

     

    Nos vemos hermanito,

     

    Dieguin

    • Avatar de LEO1302
      LEO1302
      Profesional
      20-04-2020

      Solo tengo acceso a dispositivos moviles y laptop y en ninguna funciona desde fines de febrero, mi internet esta bien, puedo ver neflix y otras paginas sin problemas.

      • Avatar de TimonUap
        TimonUap
        Profesional
        21-04-2020

        En el celular prueba ingresando a Aplicaciones/Claro Video/Información de Aplicación, borras memeria cache y datos, luego desintalas Claro Video. Finalmente instala del Play Store Claro Video y te permitirá acceder con normalidad.

         

        En la laptop, ingrsa a tu navegador en la opción de limpiar historial y borra no solo historial sino tambien contraseñas guardadas, luego cierra la ventana y vuelve a acceder a la pagina/app de Claro Video y podras ingresar normal.

         

        Saludos cordiales.

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¿Hay alguna falla con Claro Video? No me carga en ninguna plataforma","moderationData":{"__ref":"ModerationData:moderation_data:39941"},"body":"

Hermanito, Leo.

\n

 

\n

¿Estás intentando probar desde un dispositivo móvil o desde un televisor?

\n

 

\n

Yo acabo de hacer la prueba en mi televisor y he podido ingresar con normalidad, a lo mejor podría ser problemas con la señal, te recomiendo verificar el estado de tu servicio. Si hay fallas, intenta gestionar tu dispositivo mediante el aplicativo Smart Home y reinicia tu servicio. 

\n

 

\n

Si el problema sigue, comunícate con un asesor mediante el inbox del Facebook de Claro Perú, verás que podrán ayudarte.

\n

 

\n

Nos vemos hermanito,

\n

 

\n

Dieguin

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Solo tengo acceso a dispositivos moviles y laptop y en ninguna funciona desde fines de febrero, mi internet esta bien, puedo ver neflix y otras paginas sin problemas.

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En el celular prueba ingresando a Aplicaciones/Claro Video/Información de Aplicación, borras memeria cache y datos, luego desintalas Claro Video. Finalmente instala del Play Store Claro Video y te permitirá acceder con normalidad.

 

En la laptop, ingrsa a tu navegador en la opción de limpiar historial y borra no solo historial sino tambien contraseñas guardadas, luego cierra la ventana y vuelve a acceder a la pagina/app de Claro Video y podras ingresar normal.

 

Saludos cordiales.

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