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5109860928
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01-03-2019
Resuelto

¿Por qué no puedo convertir mis Claro Puntos en Millas Latam?

Tengo en total 181 puntos y cuando quiero convertirlos en Millas Latam, aparece un mensaje que dice no tengo Claro Puntos suficientes para poder convertir a MIllas Latam. En la página indican que 1 Claro punto es 1 Milla Latam, ¿cómo pueden decir que no tengo los Claro Puntos suficientes? Este es un problema que se presenta desde diciembre del año pasado y no lo resuelven hasta el momento.

 

Ya en su oportunidad puse mi reclamo a través del centro de servicios y el 123 sin respuesta alguna; y lo peor es que cada mes que transcurren me van reduciendo los puntos.

canje
claro club
claro puntos
Latam
millas
problema

3 Respuestas

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Tengo en total 181 puntos y cuando quiero convertirlos en Millas Latam, aparece un mensaje que dice no tengo Claro Puntos suficientes para poder convertir a MIllas Latam. En la página indican que 1 Claro punto es 1 Milla Latam, ¿cómo pueden decir que no tengo los Claro Puntos suficientes? Este es un problema que se presenta desde diciembre del año pasado y no lo resuelven hasta el momento.

\n

 

\n

Ya en su oportunidad puse mi reclamo a través del centro de servicios y el 123 sin respuesta alguna; y lo peor es que cada mes que transcurren me van reduciendo los puntos.

","body@stringLength":"593","rawBody":"

Tengo en total 181 puntos y cuando quiero convertirlos en Millas Latam, aparece un mensaje que dice no tengo Claro Puntos suficientes para poder convertir a MIllas Latam. En la página indican que 1 Claro punto es 1 Milla Latam, ¿cómo pueden decir que no tengo los Claro Puntos suficientes? Este es un problema que se presenta desde diciembre del año pasado y no lo resuelven hasta el momento.

\n

 

\n

Ya en su oportunidad puse mi reclamo a través del centro de servicios y el 123 sin respuesta alguna; y lo peor es que cada mes que transcurren me van reduciendo los puntos.

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¿Por qué no puedo convertir mis Claro Puntos en Millas Latam?","moderationData":{"__ref":"ModerationData:moderation_data:18465"},"body":"

Hola, 5109860928,

\n

 

\n

Pienso que es un problema del sistema nada más.

\n

 

\n

Aquí otra usuaria respondió la misma pregunta dónde le dieron la solución a su problema, espero que te sirva: https://comunidad.claro.com.pe/t5/ClaroClub/No-puedo-canjar-mis-puntos-por-millas/m-p/18351#M261

\n

 

\n

Saludos.

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Hola yo tengo postpago y tampoco puedo canjear mis Claro Puntos por Millas.

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Hola yo tengo postpago y tampoco puedo canjear mis puntos claros por milla.  Me sale el mismo mensaje de que no tengo saldo suficiente para canjear y tengo más de 200 Claro Puntos.

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