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Avatar de Giuliana_9
Giuliana_9
Principiante
30-09-2022
Resuelto

¿CÓMO PUEDO VER EN QUE SE DESCONTÓ MIS CLARO PUNTOS?

TENÍA MAS CLARO PUNTOS Y AHORA VEO MUCHISIMO MENOS, NO HICE NINGUNA COMPRA NI CANJE ENTONCES COMO PUEDO VER EN QUE SE DESCONTO, PARA VARIAR EN EL 123 NADIE CONTESTA 

claro puntos
detalle de Claro Puntos

5 Respuestas

Ordenar por
  • Avatar de ar22
    ar22
    Profesional
    30-09-2022

    creo que la solucion debe estar en la pagina mi claro debe haber un enlace de movimientos

    • Avatar de Giuliana_9
      Giuliana_9
      Principiante
      30-09-2022

      No hay, ya lo busque en la web, en el app y solo dice cuántos puntos tiene.

  • Avatar de Enzo4
    Enzo4
    Profesional
    30-09-2022

    Hola

     

    La única manera es que te contactes con un asesor para que pueda indicarte el detalle de tus Claro Puntos, te recomiendo escribirle a ClaroBot para que allí un asesor te ayude de manera particular, adicionalmente también puedes llamar al 123, me pasó lo mismo y ahí absolvieron mi duda.

     

    Por otro lado tendrías que ir a un punto de atención al cliente el más cercano.

     

    Saludos

    • Avatar de Giuliana_9
      Giuliana_9
      Principiante
      30-09-2022

      Es lo que hago pero nadie contesta desde ayer 😔

  • Avatar de Edwin101
    Edwin101
    Aficionado
    30-09-2022

    yo llame al123 y ahi me respondieron sobre mis claropuntos ahora tengo 13 soles

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creo que la solucion debe estar en la pagina mi claro debe haber un enlace de movimientos

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No hay, ya lo busque en la web, en el app y solo dice cuántos puntos tiene.

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Hola

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La única manera es que te contactes con un asesor para que pueda indicarte el detalle de tus Claro Puntos, te recomiendo escribirle a ClaroBot para que allí un asesor te ayude de manera particular, adicionalmente también puedes llamar al 123, me pasó lo mismo y ahí absolvieron mi duda.

\n

 

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Por otro lado tendrías que ir a un punto de atención al cliente el más cercano.

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\n

Saludos

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Es lo que hago pero nadie contesta desde ayer 😔

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yo llame al123 y ahi me respondieron sobre mis claropuntos ahora tengo 13 soles

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