Discusión del foro

Avatar de Resorte_21
Resorte_21
Principiante
01-12-2021
Resuelto

Quiero reclamar

¿A alguien le llegó un correo de una contratación del cual ya habías cancelado la instalación, por cuestiones de NO haber cobertura por la zona?  
Avatar de rcml1980
rcml1980
Leyenda
01-12-2021

Hola,

 

Por experiencia personal, te recomiendo que te puedas contactar con un asesor a través del ClaroBot para que puedan validar la cancelación por falta de cobertura o el estado de ese pedido de instalación y te brinden una solución o quizás requiera de elevarlo a reclamo, debido a que a pesar de que fue cancelado por falta de cobertura, este no fue ingresado correctamente para actualizar el estado de esa solicitud.

 

Aquí podrás hacerlo: https://www.claro.com.pe/atencion-de-reclamos/  

 

Slds.

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¿A alguien le llegó un correo de una contratación del cual ya habías cancelado la instalación, por cuestiones de NO haber cobertura por la zona?

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\n

","kudosSumWeight":0,"postTime":"2021-12-01T10:08:43.153-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:hogar","text":"hogar","time":"2016-06-21T14:34:59.039-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:reclamo","text":"reclamo","time":"2020-01-11T22:03:44.747-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:72442_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1065},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

¿A alguien le llegó un correo de una contratación del cual ya habías cancelado la instalación, por cuestiones de NO haber cobertura por la zona?

\n

 

\n

"},"Conversation:conversation:72442":{"__typename":"Conversation","id":"conversation:72442","solved":true,"topic":{"__ref":"ForumTopicMessage:message:72442"},"lastPostingActivityTime":"2022-07-08T16:38:07.908-05:00","lastPostTime":"2021-12-01T10:45:50.995-05:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:72442":{"__typename":"ModerationData","id":"moderation_data:72442","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:72442_4":{"__typename":"Revision","id":"revision:72442_4","lastEditTime":"2022-07-08T16:38:07.908-05:00"},"AcceptedSolutionMessage:message:72443":{"__typename":"AcceptedSolutionMessage","id":"message:72443","conversation":{"__ref":"Conversation:conversation:72442"},"author":{"__ref":"User:user:75624"},"revisionNum":3,"uid":72443,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:72442"},"subject":"Re: Quiero reclamar","moderationData":{"__ref":"ModerationData:moderation_data:72443"},"body":"

Hola,

\n

 

\n

Por experiencia personal, te recomiendo que te puedas contactar con un asesor a través del ClaroBot para que puedan validar la cancelación por falta de cobertura o el estado de ese pedido de instalación y te brinden una solución o quizás requiera de elevarlo a reclamo, debido a que a pesar de que fue cancelado por falta de cobertura, este no fue ingresado correctamente para actualizar el estado de esa solicitud.

\n

 

\n

Aquí podrás hacerlo: https://www.claro.com.pe/atencion-de-reclamos/  

\n

 

\n

Slds.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2021-12-01T10:33:59.410-05:00","lastPublishTime":"2022-07-08T16:39:18.826-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":1051},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:72442/message:72443","readOnly":false,"editFrozen":false,"body@stringLength":"1018","rawBody":"

Hola,

\n

 

\n

Por experiencia personal, te recomiendo que te puedas contactar con un asesor a través del ClaroBot para que puedan validar la cancelación por falta de cobertura o el estado de ese pedido de instalación y te brinden una solución o quizás requiera de elevarlo a reclamo, debido a que a pesar de que fue cancelado por falta de cobertura, este no fue ingresado correctamente para actualizar el estado de esa solicitud.

\n

 

\n

Aquí podrás hacerlo: https://www.claro.com.pe/atencion-de-reclamos/  

\n

 

\n

Slds.

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