Discusión del foro

Avatar de aldo12
aldo12
Principiante
24-03-2020
Resuelto

Quiero cambiar de plan de mi internet fijo

Estoy pagando 90 soles x 60 mb de mi plan de internet y quiero cambiarlo a un pago menor por problemas económicos. ¿Cuales son las alternativas y qué debo de hacer?

cambio de plan fijo
incremento de internet

5 Respuestas

Ordenar por
  • Avatar de Stormspirt
    Stormspirt
    Leyenda
    24-03-2020

    Hola amigo hay que esperar que pase la cuarentena para que realices el cambio de plan ya que por este tema solo estan atendiedo problemas tecnicos

     

    Saludos

    • Avatar de Unnamed
      Unnamed
      Profesional
      24-03-2020

      hay que esperar que pase la cuarentena para que realices el cambio de plan 

  • Avatar de hopi33
    hopi33
    Profesional
    24-03-2020

    Hola buenas tardes.

     

    Podrías llamar al 0800-00-123 opción 1, solo atienden al titular.

     

    Si deseas saber de los planes menores Internet 1 Play de 30MBps de S/.70.00  o el  de 15 Mbps de S/.55.00  te dejo el link:

    https://www.claro.com.pe/personas/hogar/internet/

     

    Y debes ingresar a Mi Claro  para saber el estado de tu servicio fijo de Internet  o alguna otra transacción  te dejo el link:

    https://mi.claro.com.pe/wps/portal/miclaro

     

    Si te ayude con las referencias necesarias para tu caso da como resuelto este mensaje. Gracias.

     

    Saludos.

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Quiero cambiar de plan de mi internet fijo","moderationData":{"__ref":"ModerationData:moderation_data:37759"},"body":"

Hola amigo hay que esperar que pase la cuarentena para que realices el cambio de plan ya que por este tema solo estan atendiedo problemas tecnicos

\n

 

\n

Saludos

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hay que esperar que pase la cuarentena para que realices el cambio de plan 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"82","kudosSumWeight":0,"postTime":"2020-03-24T16:51:18.828-05:00","lastPublishTime":"2020-03-24T16:51:18.828-05:00","metrics":{"__typename":"MessageMetrics","views":6471},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:37756/message:37805","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:37837"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:37837":{"__typename":"ModerationData","id":"moderation_data:37837","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:37837":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:85120"},"id":"message:37837","revisionNum":1,"uid":37837,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumReplyMessage:message:37805"},"conversation":{"__ref":"Conversation:conversation:37756"},"subject":"Re: Quiero cambiar de plan de mi internet fijo","moderationData":{"__ref":"ModerationData:moderation_data:37837"},"body":"

ok gracias

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"20","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-03-24T21:28:55.285-05:00","lastPublishTime":"2020-03-24T21:28:55.285-05:00","metrics":{"__typename":"MessageMetrics","views":6459},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:37756/message:37837","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:84662":{"__typename":"User","id":"user:84662","uid":84662,"login":"hopi33","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-03-19T15:11:29.165-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:84662"},"ModerationData:moderation_data:37767":{"__typename":"ModerationData","id":"moderation_data:37767","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:37767":{"__typename":"AcceptedSolutionMessage","uid":37767,"id":"message:37767","revisionNum":2,"author":{"__ref":"User:user:84662"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:37756"},"conversation":{"__ref":"Conversation:conversation:37756"},"subject":"Re: Quiero cambiar de plan de mi internet fijo","moderationData":{"__ref":"ModerationData:moderation_data:37767"},"body":"

Hola buenas tardes.

\n

 

\n

Podrías llamar al 0800-00-123 opción 1, solo atienden al titular.

\n

 

\n

Si deseas saber de los planes menores Internet 1 Play de 30MBps de S/.70.00  o el  de 15 Mbps de S/.55.00  te dejo el link:

\n

https://www.claro.com.pe/personas/hogar/internet/

\n

 

\n

Y debes ingresar a Mi Claro  para saber el estado de tu servicio fijo de Internet  o alguna otra transacción  te dejo el link:

\n

https://mi.claro.com.pe/wps/portal/miclaro

\n

 

\n

Si te ayude con las referencias necesarias para tu caso da como resuelto este mensaje. Gracias.

\n

 

\n

Saludos.

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Muchas gracias

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