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Yane11
Principiante
05-01-2023
Resuelto

Por qué los asistentes de Claro nunca responden la pregunta que se les hace y solo repiten un texto

Cuándo llamo a Claro, pregunto ¿señor@ me puede decir mis ciclos de facturación y cuándo aplica el descuento ofrecido por Claro?, me responde enero, febrero y marzo, otra vez ¿por favor en ciclos con día mes y año? su ciclo es enero, febrero y marzo, no pregunte meses pregunte ciclos y bien claro ellos lo ponen en los recibos ¿no puede explicar detalladamente? pues cuándo ya pagaste no hay descuento o devolución. 

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2 Respuestas

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  • Avatar de AndersonJgarcia
    AndersonJgarcia
    Leyenda
    05-01-2023

    Hola, en ese caso lo mejor es hacer la consulta vía Whatsapp +51915020030

     

    Allí le pasarán un capture con toda su información de pago (incluyendo su ciclo)

    Espero le sirva 👍😉

  • Avatar de Enzo4
    Enzo4
    Profesional
    05-01-2023

    HOLA  Yane11

     

    Para poder vizualizar el ciclo de facturación de tu servicio puedes ingresar al app Mi Claro, es muy facil y sencillo, además que puedes hacer muchas transacciones tu mismo.

     

    En caso de tener alguna duda adicional te recomiendo comunicarte con un asesor a través de ClaroBot.

     

    Saludos,

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Por qué los asistentes de Claro nunca responden la pregunta que se les hace y solo repiten un texto","moderationData":{"__ref":"ModerationData:moderation_data:78420"},"body":"

Hola, en ese caso lo mejor es hacer la consulta vía Whatsapp +51915020030

 

Allí le pasarán un capture con toda su información de pago (incluyendo su ciclo)

Espero le sirva 👍😉

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"192","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-01-05T07:51:15.190-05:00","lastPublishTime":"2023-01-05T07:51:15.190-05:00","metrics":{"__typename":"MessageMetrics","views":955},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:78415/message:78420","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:31":{"__typename":"Rank","id":"rank:31","position":5,"name":"Profesional","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:131594":{"__typename":"User","id":"user:131594","uid":131594,"login":"Enzo4","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-04-29T08:47:21.361-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"entityType":"USER","eventPath":"community:xnuvx57277/user:131594"},"ModerationData:moderation_data:78425":{"__typename":"ModerationData","id":"moderation_data:78425","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:78425":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:131594"},"id":"message:78425","revisionNum":3,"uid":78425,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:78415"},"conversation":{"__ref":"Conversation:conversation:78415"},"subject":"Re: Por qué los asistentes de Claro nunca responden la pregunta que se les hace y solo repiten un texto","moderationData":{"__ref":"ModerationData:moderation_data:78425"},"body":"

HOLA  Yane11

\n

 

\n

Para poder vizualizar el ciclo de facturación de tu servicio puedes ingresar al app Mi Claro, es muy facil y sencillo, además que puedes hacer muchas transacciones tu mismo.

\n

 

\n

En caso de tener alguna duda adicional te recomiendo comunicarte con un asesor a través de ClaroBot.

\n

 

\n

Saludos,

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