Resuelto
Por qué no puedo conectarme a la red wifi
Quiero conectarme a la red wifi desde mi laptop pero no me aparece disponible, pero si se puede conectar de otros dispositivos, ¿a qué se debe?
Quiero conectarme a la red wifi desde mi laptop pero no me aparece disponible, pero si se puede conectar de otros dispositivos, ¿a qué se debe?
Quiero conectarme a la red wifi desde mi laptop pero no me aparece disponible, pero si se puede conectar de otros dispositivos, ¿a qué se debe?
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Por qué no puedo conectarme a la red wifi","moderationData":{"__ref":"ModerationData:moderation_data:83761"},"body":"Hola buenas te dejo un link para configuración del wifi de tu laptop
\n\n\n
Ahora desde la app Claro Smart Home, lo que puedes hacer es reiniciar el router a distancia, y si no ves esa opción, entonces también puedes hacerla manualmente desconectándolo, espera 10 segundos mínimo antes de conectar, y luego volver a conectar y esperar a que se reinicie la red.
\n\n
Si aun así, sigues teniendo problemas con el wifi, en la app hay una opción para reportar problema que te lleva a comunicarte con un asesor Claro, también te recomiendo comunicarte directamente con un asesor por el ClaroBot.
\n\n
Saludos,
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Configuración del WiFi: Asegúrate de que la red WiFi no esté configurada para ocultar su SSID (nombre de red). Si es así, deberás conectarte manualmente ingresando el nombre exacto de la red.
Compatibilidad de bandas: Si tu red WiFi es de 5GHz y tu laptop solo soporta 2.4GHz, no podrá detectarla. Verifica si la red es compatible con la banda de tu laptop.
Controladores: Podría ser un problema con los controladores de la tarjeta de red. Intenta actualizarlos desde el administrador de dispositivos.
Interferencias o problemas de red: Apaga y enciende tu router y verifica si tu laptop puede conectarse después.
Configuración de red en la laptop: Verifica si la tarjeta WiFi está habilitada y si no hay restricciones o configuraciones erróneas que impidan la conexión.
Si después de verificar estos puntos el problema persiste, podría ser un fallo en la tarjeta de red de la laptop, y podrías necesitar asistencia técnica.
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