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Franco971__
Principiante
28-12-2022
Resuelto

Pague por el servicio de internet para el Hogar con Netflix y ya no puedo entrar a mi cuenta

Claro Hogar
netflix
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rcml1980
Leyenda
28-12-2022

Hola Franco971__ 

 

Recuerda que si tuviste una suspensión temporal por falta de pago, y realizaste el pago, tu servicio al igual que Netflix se volverá a activar hasta un plazo máximo de 24 horas luego de haber realizado el pago de tu facturación. Verifica los pagos de tu servicio a través de Mi Claro app, quizás tengas algún recibo adicional vencido o se trate una falta de actualización en el sistema.

 

Ahora, si ya paso ese plazo máximo, te recomiendo te contactes con un asesor a través de ClaroBot para que puedan ayudarte a solucionar el inconveniente que presenta tu servicio.

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Pague por el servicio de internet para el Hogar con Netflix y ya no puedo entrar a mi cuenta","moderationData":{"__ref":"ModerationData:moderation_data:78323"},"body":"

Hola Franco971__ 

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Recuerda que si tuviste una suspensión temporal por falta de pago, y realizaste el pago, tu servicio al igual que Netflix se volverá a activar hasta un plazo máximo de 24 horas luego de haber realizado el pago de tu facturación. Verifica los pagos de tu servicio a través de Mi Claro app, quizás tengas algún recibo adicional vencido o se trate una falta de actualización en el sistema.

\n

 

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Ahora, si ya paso ese plazo máximo, te recomiendo te contactes con un asesor a través de ClaroBot para que puedan ayudarte a solucionar el inconveniente que presenta tu servicio.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2022-12-28T15:50:48.778-05:00","lastPublishTime":"2023-12-13T12:12:46.725-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":613},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:78322/message:78323","readOnly":false,"editFrozen":false,"body@stringLength":"1179","rawBody":"

Hola  

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\n

Recuerda que si tuviste una suspensión temporal por falta de pago, y realizaste el pago, tu servicio al igual que Netflix se volverá a activar hasta un plazo máximo de 24 horas luego de haber realizado el pago de tu facturación. Verifica los pagos de tu servicio a través de Mi Claro app, quizás tengas algún recibo adicional vencido o se trate una falta de actualización en el sistema.

\n

 

\n

Ahora, si ya paso ese plazo máximo, te recomiendo te contactes con un asesor a través de ClaroBot para que puedan ayudarte a solucionar el inconveniente que presenta tu servicio.

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