Discusión del foro

Avatar de spinella
spinella
Profesional
09-05-2020
Resuelto

No tengo internet desde ayer y el router (B612) tiene una luz roja encendida ¿Qué hago?

b612
error
led
rojo
router
Avatar de Fernando_20201
Fernando_20201
Principiante
22-05-2020

Hola tengo el mismo problema desde hace 3 días y sigo sin internet

¿Cómo fue que lo solucionaste?

No me contestan por ningún medio

  • Avatar de fergu
    fergu
    Principiante
    22-05-2020

    Hola Fernando

     

    La verdad solo verifique el chip en otro teléfono y comprobé que no tenía señal.

     

    Envié un correo a claro por este email atencionalcliente@claro.com.pe  me respondieron como a la semana pero lo solventaron a los 3 días de tener la falla.

     

    Una noche el router se conectó y hasta ahora ha funcionado con normalidad. 

     

    Espero sea de tu ayuda saludos.

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No tengo internet desde ayer y el router (B612) tiene una luz roja encendida ¿Qué hago?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:44205"},"parent":{"__ref":"ForumTopicMessage:message:42158"},"body":"

Hola tengo el mismo problema desde hace 3 días y sigo sin internet

\n

¿Cómo fue que lo solucionaste?

\n

No me contestan por ningún medio

","body@stringLength":"1200","rawBody":"

Hola tengo el mismo problema desde hace 3 días y sigo sin internet

\n

¿Cómo fue que lo solucionaste?

\n

No me contestan por ningún medio

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Hola Spinella!

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Revisa también en el aplicativo Smart Home, podrás reiniciar el equipo y ver el estado del servicio, te dejo la lista de los routers compatibles:

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\n

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En caso no lo puedas solucionar, te recomendaría comunicarte con un asesor a través del ClaroBot. Si es necesario solicita una visita técnica.

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Espero que se solucione con lo primero.

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\n

Saludos.

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Hola Fernando

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La verdad solo verifique el chip en otro teléfono y comprobé que no tenía señal.

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Envié un correo a claro por este email atencionalcliente@claro.com.pe  me respondieron como a la semana pero lo solventaron a los 3 días de tener la falla.

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Una noche el router se conectó y hasta ahora ha funcionado con normalidad. 

\n

 

\n

Espero sea de tu ayuda saludos.

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